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Highland Cabinetry, Inc

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Reviews Highland Cabinetry, Inc

Highland Cabinetry, Inc Reviews (1)

My General Contractor chose to use Highland Cabinetry because the cost fit into our budgetIf we had realized the poor customer service attached to the low cost, we never would have used themThe quality of the cabinets are decent for the price, but that's all I can say positive about this company
The management, sales people and customer service are not professionalThey do not own up to their mistakes and blame everyone elseThey also do no apologize when they make these mistakesTo help you understand, here are the list of things that went wrong with our kitchen and media wall remodel:
- inch cabinets instead of - inchCaused us to lose an installer for a day
Some cabinets came in the wrong color
Extra spice cabinetOver week delay on cabinets (We were told days max.)
Top cabinets were not finished inside and didn’t have glass shelves
Glass in the doors came in frosted
No glass shelves
I was very specific that these cabinets were display cabinets and their door blocks most of the displayI had to pay a second company to build doors for me
Several delivery promises and then no one showing upThis lead to me having to cancel my personal appointments for their deliveries and again they did not show up
I went into the company myself to discuss my concernsAgain, no apology from Robert or the Manager (I believe his name is Sun)There was no discount offered or even the option of paying for the new doorsThey said they would have them built in China and shipped to me, but I would have to wait a minimum of weeksThis project started July and was supposed to be a week projectDue to cabinet delays and mistakes, we finished the first week of October
This entire experience with them has been terribleThankfully, they contracted with an outside company for installation or else that may have been a nightmare as wellI do not recommend Highland Cabinetry

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