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Highland Cleaners, Inc.

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Highland Cleaners, Inc. Reviews (2)
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
As previously stated in my original complaint I noted that it was me who forgot to check my claim ticket prior to leaving the Highland Cleaners Lake Forest store. There is nothing the business can do to short of finding the pants (if they haven't found a pair of pants yet that don't have an owner then I don't expect that they will) that will cause me to withdraw or settle the complaint. This complaint is meant as a warning to any potential customer of Highland Cleaners to make sure that they verify their drop off ticket prior to walking out of the storeIf you don't and something comes up missing you will get the same response I received, "Your ticket said you only dropped off XX items and that's what you picked up."

Mr. [redacted] came into our Lake Forest location and dropped off 2 pair of pants to be cleaned. We handed him a claim check for 2 pieces. When he came back to pickup, he picked up 2 pair of pants. He called back to the store to ask about another pair of pants. We let him know that his claim check...

said he had 2 pieces and that is what we returned to him. He hung up the phone before we could comment further.
While all our records show he only brought in 2 pair of pants, we would be happy to search our facilities for his suit pants. He will need to call the store and give us a thorough description of the pants, including the size and brand. We will search everywhere and see if we can find them.
The purpose of the claim check is for the customer to leave the store with a count of the pieces he dropped off. The claim check is our agreement that he did indeed only drop off 2 pieces. But as I said, we will be happy to search for his pants if he can give us a description of what he says is missing.
[redacted] President

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