Highland Construction (Scott Rhoades)

When we started to address this issue, we had asked for the customer to research? his checks to determine if they had cleared his bank account.? Rather than providing that information or looking into it further, he refused and there was no way to know what check was missing, if a check? cleared his bank or not? or if one was posted improperly to a different customer.? In our honest attempt to apologize for the error, we notified him with an? apology letter,? suspended any collection activity while writing off the amount owed? and sent the customer the check back.? The fact is that our collection agency did not report this to the credit bureau and no negative impact could have been realized.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is all well and good but I will not know if your overreaction to an issue you caused impacts my credit until I either buy a car or a house or when my insurance renews at a higher rate
Regards,
*** ***

When we started to address this issue, we had asked for the customer to research his checks to determine if they had cleared his bank account. Rather than providing that information or looking into it further, he refused and there was no way to know what check was missing, if a
check cleared his bank or not or if one was posted improperly to a different customer. In our honest attempt to apologize for the error, we notified him with an apology letter, suspended any collection activity while writing off the amount owed and sent the customer the check back. The fact is that our collection agency did not report this to the credit bureau and no negative impact could have been realized

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is all well and good but I will not know if your overreaction to an issue you caused impacts my credit until I either buy a car or a house or when my insurance renews at a higher rate
Regards,
*** ***

When we started to address this issue, we had asked for the customer to research? his checks to determine if they had cleared his bank account.? Rather than providing that information or looking into it further, he refused and there was no way to know what check was missing, if a
check? cleared his bank or not? or if one was posted improperly to a different customer.? In our honest attempt to apologize for the error, we notified him with an? apology letter,? suspended any collection activity while writing off the amount owed? and sent the customer the check back.? The fact is that our collection agency did not report this to the credit bureau and no negative impact could have been realized.?