Highland Floral Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

[redacted],
 
My
name is AJ, I am the branch manager of the Indianapolis Airport Enterprise. I
received the Revdex.com concern from our corporate office and did some researching on
the issue. First and foremost, I apologize for you and Mr. [redacted]’s experience
that sounded very hectic based on...

the holiday and having to change locations. I
talked to our corporate office who handled the claim and they did see on the
security cameras, as it left there was not damage, and as it returned in Kokomo
there was the damage listed below.
 
Nevertheless,
the whole process has obviously been a mix up between one manager and the next.
Because of this experience, I wanted to let you know we’re NOT going to pursue
you or Mr. [redacted] for the balances on the damage listed below. I will let our
damage recovery unit know to shut this claim down and you will not be held
responsible for the payment of the damages.
 
Like
anything that travels through the corporate channels, this may take a week or
two to go into effect. Therefore, if you receive anything in the mail over the
next 2-3 weeks saying you are still being held responsible, do not worry.
 
I hope
this clears up any issues and makes up for the experience over the past few
months dealing with this issue.
 
Have a
great day and let me know if there’s anything else I can do to help.
 
Thanks,
AJ
S[redacted]
Branch
Manager
Indianapolis
Airport Enterprise Rent-A-Car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Let customer know we are getting a manual check out for
amount for DX. Ok to close - Nick O[redacted] (Area Manager)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I  did not get any response from Enterprise when I called them for an answer to the complaint.  The manager said he would call, but I received no call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Branch left ticket open and pended for weeks letting the customer know he needed to notify the insurance company or the body shop but that if neither paid, he as the renter is ultimately responsible for charges according to his rental agreement. The insurance company denied the request for extra...

days of coverage. The customer was in the rental for 6 days over his policy limit. Area Manager and our A/R team have been working with the body shop to have them pay for the additional days as it was their delay that caused the customer to go over their policy limit. We have submitted that request in the system and will be sending the final bill to the body shop. Apologized to customer for the lack of communication on the branches end. We have made the customer aware that he will not be receiving any letters going forward.  - Thomas M[redacted] (Area Manager)

I went ahead a refunded the
customer’s credit card. The customer should see the funds in his account once
his bank processes the transaction. - Tom [redacted] (accountant)

I talked to customer and refunded the $50 - PETE [redacted] (Area Manager)