Branch left ticket open and pended for weeks letting the customer know he needed to notify the insurance company or the body shop but that if neither paid, he as the renter is ultimately responsible for charges according to his rental agreementThe insurance company denied the request for extra days of coverageThe customer was in the rental for days over his policy limitArea Manager and our A/R team have been working with the body shop to have them pay for the additional days as it was their delay that caused the customer to go over their policy limitWe have submitted that request in the system and will be sending the final bill to the body shopApologized to customer for the lack of communication on the branches endWe have made the customer aware that he will not be receiving any letters going forward - Thomas M [redacted] (Area Manager)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.On the phone, the regional manager claimed that the insurance agent representing Enterprise had called me to confirm that there was no hail damage on the second rental car (which was not in a hail storm)This does not line up at allI have rented from many car rental companies in Bloomington, and none have called me to confirm there was no hail damage on a car that was not involved with a hail storm Additionally, in his message, he claims that the second car was dropped off at the body shop, which is untrueI specifically dropped the second car off at the rental company to ensure that no damages were on the second car after such a bad experience the first time renting through EnterpriseTherefore, there is no reason why there would be a courtesy call for a damage assessment after renting the second carThe Enterprise representatives at the location confirmed that there was no damage when it was dropped offIt appears that they are evading the responsibility of their own insurance representative stating there would be no damage charges Lastly, the damage was never shown to me despite record of that attached document in the regional manager's message Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The message states the business will answer after they review the information This is fine, but meanwhile I would like this to remain open so we can ensure they actually do answer later Regards, [redacted] **
Branch left ticket open and pended for weeks letting the customer know he needed to notify the insurance company or the body shop but that if neither paid, he as the renter is ultimately responsible for charges according to his rental agreementThe insurance company denied the request for extra days of coverageThe customer was in the rental for days over his policy limitArea Manager and our A/R team have been working with the body shop to have them pay for the additional days as it was their delay that caused the customer to go over their policy limitWe have submitted that request in the system and will be sending the final bill to the body shopApologized to customer for the lack of communication on the branches endWe have made the customer aware that he will not be receiving any letters going forward - Thomas M [redacted] (Area Manager)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.On the phone, the regional manager claimed that the insurance agent representing Enterprise had called me to confirm that there was no hail damage on the second rental car (which was not in a hail storm)This does not line up at allI have rented from many car rental companies in Bloomington, and none have called me to confirm there was no hail damage on a car that was not involved with a hail storm Additionally, in his message, he claims that the second car was dropped off at the body shop, which is untrueI specifically dropped the second car off at the rental company to ensure that no damages were on the second car after such a bad experience the first time renting through EnterpriseTherefore, there is no reason why there would be a courtesy call for a damage assessment after renting the second carThe Enterprise representatives at the location confirmed that there was no damage when it was dropped offIt appears that they are evading the responsibility of their own insurance representative stating there would be no damage charges Lastly, the damage was never shown to me despite record of that attached document in the regional manager's message Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The message states the business will answer after they review the information This is fine, but meanwhile I would like this to remain open so we can ensure they actually do answer later Regards, [redacted] **