Highland Heating & Air, Inc.

Thank you for providing ***'s new contact information. I have updated the case and notified the property

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action
Regards,
*** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Conciliation Department: Thank you for notifying our office of the concern filed by *** *** at the Microtel Inn and Suites property in Bowling Green, KY Our brands are committed to assuring that all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectationsWe regret that the guest had to contact you and our office regarding her concerns with the propertyEach property is independently owned and operated under a franchiseThis means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guestOnce again, we apologize for any inconvenience this may have caused Best Regards, *** ** Liaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, unfortunately, my phone died yesterday and I have not been able to replace it due to financial problemsTherefore, if anyone has tried to contact me on that number (###-###-####), I cannot receive the messageI DO have another phone number where I can be reachedThe number is ###-###-####If the phone call is made just to accuse me and argue with me about this matter again, I will NOT consider the issue resolvedThe only resolution I will accept is a refund of the money that was taken from my debit card by the Microtel in Bowling Green, KY and an apology for accusing me of something I DID NOT DO! If anyone is to be labeled a thief here, it is the Microtel manager that stole $from my bank card and caused me much financial harship in the processI will wait for the business to resolve this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, unfortunately, my phone died yesterday and I have not been able to replace it due to financial problemsTherefore, if anyone has tried to contact me on that number (###-###-####), I cannot receive the messageI DO have another phone number where I can be reachedThe number is ###-###-####If the phone call is made just to accuse me and argue with me about this matter again, I will NOT consider the issue resolvedThe only resolution I will accept is a refund of the money that was taken from my debit card by the Microtel in Bowling Green, KY and an apology for accusing me of something I DID NOT DO! If anyone is to be labeled a thief here, it is the Microtel manager that stole $from my bank card and caused me much financial harship in the processI will wait for the business to resolve this matter
Regards,
*** ***

Request to reopen - Jan 20, 2017This is my second attempt at reporting this businessMy issue was never resolvedI am from Ohio and I went to Kentucky to visit a friendI stayed overnight at this Microtel in Bowling Green, KYI was accused of stealing an alarm clock and was charged $to my debit card that they had on fileThey reported me to the police and harrassed me about bring an alarm clock back.....which I DID NOT STEALI told them to check their hotel staff because I dont steal and have absolutely no use for an alarm clockI am insulted by this allegation and feel that this is some type of scam and I was targeted because I am from another stateThis hotel stole my money from my card so they are the REAL thiefsI'm sure they also put an insurance claim out on this "stolen" clock and thus committed insurance fraud (because they stole $from me to colver the cost of the "stolen" clock)I would like the hotel investigated for this scam on customers and I want my money back.I want an apology for the accusationI want this hotel scam investigated and I want my $back asap

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Conciliation Department: Thank you for notifying our office of the concern filed by *** *** at the Microtel Inn and Suites property in Bowling Green, KY To assist in reaching a
resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before December 26, As a company, we’re committed to delivering a great experience with every stay with us If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs Best Regards, *** BLiaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [email protected]

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** ? Dear Conciliation Department: ? Thank you for notifying our office of the concern filed by *** *** at the Microtel Inn and Suites property in Bowling Green, KY ? To assist in reaching a
resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before December 26, As a company, we’re committed to delivering a great experience with every stay with us ? If for some reason this concern is not resolved, please contact me directly at [email protected] and I will personally help address the guest's needs ? ? Best Regards, ? *** B Liaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [email protected] ? ? ?

Thank you for providing ***'s new contact information.? I have updated the case and notified the property

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[I do not see where contacting the property manager is a solution to my problem when he just continues to accuse and argue with me over something that I DID NOT DOIf talking to the manager would have worked the first time, I would not have had a reason to contact the Revdex.com regarding this incidentI am really trying to avoid legal action in order to get my money back that was STOLEN from my account by this companyI am so tempted to go to social media and expose this place for the scam they are running on customers, especially those from out-of-stateIt is sad that a business would have to resort to such criminal behaviorI would just like to get my $back and never ever visit this corrupt hotel or Bowling Green, Kentucky itself ever againThe business practice of this privately owned business is deplorable and it is so sad that I have to go through all of this headache to get my money backPlease let me know if we need to go to small claims courtI am tired of going back and forth with this and getting nowhereAll I want is my $refundedThat is the only resolution that will satisfy me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I do not see where contacting the property manager is a solution to my problem when he just continues to accuse and argue with me over something that I DID NOT DO. If talking to the manager would have worked the first time, I would not have had a reason to contact the Revdex.com regarding this incident. I am really trying to avoid legal action in order to get my money back that was STOLEN from my account by this company. I am so tempted to go to social media and expose this place for the scam they are running on customers, especially those from out-of-state. It is sad that a business would have to resort to such criminal behavior. I would just like to get my $150 back and never ever visit this corrupt hotel or Bowling Green, Kentucky itself ever again. The business practice of this privately owned business is deplorable and it is so sad that I have to go through all of this headache to get my money back. Please let me know if we need to go to small claims court. I am tired of going back and forth with this and getting nowhere. All I want is my $150 refunded. That is the only resolution that will satisfy me.
Regards,
[redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Conciliation Department:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel Inn and Suites property in Bowling Green, KY.   Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding her concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.   Best Regards,   [redacted] Liaison, Customer Care Phone: ###-###-#### Fax: ###-###-#### [email protected]

Request to reopen - Jan 20, 2017This is my second attempt at reporting this business. My issue was never resolved. I am from Ohio and I went to Kentucky to visit a friend. I stayed overnight at this Microtel in Bowling Green, KY. I was accused of stealing an alarm clock and was charged $150 to my debit card that they had on file. They reported me to the police and harrassed me about bring an alarm clock back.....which I DID NOT STEAL. I told them to check their hotel staff because I dont steal and have absolutely no use for an alarm clock. I am insulted by this allegation and feel that this is some type of scam and I was targeted because I am from another state. This hotel stole my money from my card so they are the REAL thiefs. I'm sure they also put an insurance claim out on this "stolen" clock and thus committed insurance fraud (because they stole $150 from me to colver the cost of the "stolen" clock). I would like the hotel investigated for this scam on customers and I want my money back.I want an apology for the accusation. I want this hotel scam investigated and I want my $150 back asap.