Highland Hills Shilohs

I've bought two Shiloh shepherds from Gail over a 2 year period. One I picked up in person and one I had flown across the country with a flight nanny. They dogs are everything she told me they would be and then some. I had their DNA tested and they have zero issues. I'd buy another Shiloh from Highland Hills Shilohs in a heartbeat.

We were promised a puppy from a litter on Nov 8th, when we first spoke to Gail on Oct 28th. We sent a deposit and a handmade gift.

By Nov 2nd we received a message from Gail saying she didn’t know the dog was pregnant. How ? The dog is due in 6 days.

We were offered a puppy now. Okay... again. How ?

I said I would take it if there was no Nov 8th litter.

She said she already sold it to someone else. She texted late at night and I responded the next morning.

Repeatedly moving forward she dodged my questions and refused to follow through on a Nov 8th litter as promised.

When telling her I was canceling my check (she had not yet cashed), I was threatened repeatedly with the idea of witchcraft including using my handmade pint glass as an idol for her witches to cast spells on me.

I cancelled my check and I found MANY Facebook reviews later claiming her dogs have died of congenital diseases within 6 months to a year.

She is not a trustworthy breeder.

This woman sends pictures/videos of her dogs stating she’s the most sought out Shiloh breeder in all US. Well thank goodness I hadn’t sent my deposit! She will keep you hanging and won’t answer your texts or phone calls!

Revdex.com spoke to Gail at business and the following was relayed: The deposit is non-refundable, I have made another puppy available for the customer to apply the deposit to

Revdex.com spoke to Gail at business and the following was relayed: Deposits are non-refundable, stated on website and in every conversationThe puppy was there and ready, customer texted she did not want the puppyIf there was no puppy, I would have refunded her as I do in that situation, which occurs sometimesThe issue seems to have come up because of the dog's name, " [redacted] " and that the customer thought it was a male and that I was lyingI tried to explain she was named after [redacted] ***The customer also talked to another breeder, [redacted] Shilohs who is a competitor, and I believe they may have said things to make the customer doubt my business in order to try to sell one of their own dogsI did offer her another puppy from another litter but the customer sent threatening texts and mentioned an attorneyI am willing to apply the deposit to another puppy, I have a litter coming up soonI do not give any paperwork until after I receive confirmation the puppy has been spade or neutered as I only sell the dogs as pets and not to be registered or bred

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Who knows what kind of a puppy she would send us now---too hot to put on a plane---and this is going on since January---I would not trust this woman--I still want my money back--she did nothing for my $I think the whole operation is a scam--all of a sudden she has puppies ??? I don't thinks so !
Regards,
*** ***

Revdex.com spoke to Gail at business and the following was relayed: The deposit is non-refundable, I have made another puppy available for the customer to apply the deposit to.

Revdex.com spoke to Gail at business and the following was relayed: Deposits are non-refundable, stated on website and in every conversation. The puppy was there and ready, customer texted she did not want the puppy. If there was no puppy, I would have refunded her as I do in that situation, which occurs...

sometimes. The issue seems to have come up because of the dog's name, "[redacted]" and that the customer thought it was a male and that I was lying. I tried to explain she was named after [redacted]. The customer also talked to another breeder, [redacted] Shilohs who is a competitor, and I believe they may have said things to make the customer doubt my business in order to try to sell one of their own dogs. I did offer her another puppy from another litter but the customer sent threatening texts and mentioned an attorney. I am willing to apply the deposit to another puppy, I have a litter coming up soon. I do not give any paperwork until after I receive confirmation the puppy has been spade or neutered as I only sell the dogs as pets and not to be registered or bred.