I remember this order well, having met the customer in person at an event and advising on the size to order, etcUnfortunately, when the special order size arrived, their credit card was declinedAn email was sent to the email address we had on file, and we did not receive a reply, nor any
further word from the customer until 2/26/I archive my emails and did a thorough search, and just don’t see any contact from themIt is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the orderAfter the email on 2/26/(over months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that emailToday I received a voicemail, and this Revdex.com complaintI will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sentThat may be the issue, which would mean the customer may not have seen the emails I have sentHowever, this is months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accountsI do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customerWe did our best to notify the customer, and heard nothing back for over monthsI’m not sure what else we could have done under the circumstancesAs we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at ***@gmail.com, which seems to get back through to AOL no problemI look forward to hearing from them and resolving this ASAPI am very sorry for any frustration they have felt, and am sure we can come to a happy resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Rebecca [redacted]
I remember this order well, having met the customer in person at an event and advising on the size to order, etc. Unfortunately, when the special order size arrived, their credit card was declined. An email was sent to the email address we had on file, and we did not receive a reply, nor any further...
word from the customer until 2/26/2016. I archive my emails and did a thorough search, and just don’t see any contact from them. It is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the order. After the email on 2/26/2016 (over 6 months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that email. Today I received a voicemail, and this Revdex.com complaint. I will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sent. That may be the issue, which would mean the customer may not have seen the emails I have sent. However, this is 6 months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accounts. I do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customer. We did our best to notify the customer, and heard nothing back for over 6 months. I’m not sure what else we could have done under the circumstances. As we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at [redacted]@gmail.com, which seems to get back through to AOL no problem. I look forward to hearing from them and resolving this ASAP. I am very sorry for any frustration they have felt, and am sure we can come to a happy resolution.
We had [redacted]'s order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it off. We unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work...
related travel afterwards. After receiving [redacted]'s emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requested. I believe she is satisfied with the outcome and there is no longer any complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I remember this order well, having met the customer in person at an event and advising on the size to order, etcUnfortunately, when the special order size arrived, their credit card was declinedAn email was sent to the email address we had on file, and we did not receive a reply, nor any
further word from the customer until 2/26/I archive my emails and did a thorough search, and just don’t see any contact from themIt is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the orderAfter the email on 2/26/(over months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that emailToday I received a voicemail, and this Revdex.com complaintI will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sentThat may be the issue, which would mean the customer may not have seen the emails I have sentHowever, this is months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accountsI do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customerWe did our best to notify the customer, and heard nothing back for over monthsI’m not sure what else we could have done under the circumstancesAs we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at ***@gmail.com, which seems to get back through to AOL no problemI look forward to hearing from them and resolving this ASAPI am very sorry for any frustration they have felt, and am sure we can come to a happy resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Rebecca [redacted]
I remember this order well, having met the customer in person at an event and advising on the size to order, etc. Unfortunately, when the special order size arrived, their credit card was declined. An email was sent to the email address we had on file, and we did not receive a reply, nor any further...
word from the customer until 2/26/2016. I archive my emails and did a thorough search, and just don’t see any contact from them. It is not unusual for a customer to ‘abandon’ an order when a card is declined, so with the lack of communication I just assumed they no longer wanted the order. After the email on 2/26/2016 (over 6 months later) I emailed back and explained the situation, and stated I would be more than happy to get a new order placed and under way. I did not receive a reply to that email. Today I received a voicemail, and this Revdex.com complaint. I will explain that every once in a while in the past I have had issues where our emails have gone into AOL spam folders, and would ask that the customer check there to see if they can find the emails I have sent. That may be the issue, which would mean the customer may not have seen the emails I have sent. However, this is 6 months later, and this is the first contact I have received, and I do not have problems *receiving* emails from AOL accounts. I do not feel this should be considered a case for the Revdex.com: the order was never fulfilled because we could not charge the customer. We did our best to notify the customer, and heard nothing back for over 6 months. I’m not sure what else we could have done under the circumstances. As we would with ANY customer, I really want to work with then to get a new order placed if they would like: as they have mentioned, they were never charged for the original order, so we can get a new order underway and get this worked out quite easily, and I hope we can work together to do so! Since they may be having trouble due to the AOL address issues, they may also email me at [redacted]@gmail.com, which seems to get back through to AOL no problem. I look forward to hearing from them and resolving this ASAP. I am very sorry for any frustration they have felt, and am sure we can come to a happy resolution.
We had [redacted]'s order ready to ship the 25th, but unfortunately the local post office closed before we were able to drop it off. We unfortunately did not respond quickly to her emails due to the Thanksgiving holidays and our office being closed from the 26th to the 2nd for the holidays and work...
related travel afterwards. After receiving [redacted]'s emails once I was back in the office, I immediately got into contact with her and her order is shipping out as she has requested. I believe she is satisfied with the outcome and there is no longer any complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]