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Highland Lawn Care Inc.

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Reviews Highland Lawn Care Inc.

Highland Lawn Care Inc. Reviews (6)

Revdex.com spoke to *** at the business and the following was relayed:I did attempt to call the consumer that day, twice I was told that she "was driving" and she did not contact me again prior to having her neighbor help her outAs a good faith gesture I am willing to assist the consumer with $
toward what she paid her neighbor.Regarding any damage to the yard, the customer has already been informed that we would take care of that in the spring when the weather permits

Revdex.com did have a brief conversation with Dennis at businessHe stated that the customer shares the driveway and cost with another individual and that individual agreed that there is no problem

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have send several pictures of more than 3" of snow on several given days that were to be covered by this contractI would like my refund. of $which was paid for plowing that never happenedThe Revdex.com is in receipt of security camera footage with is dated and time stamped. Issues should be closed as soon as my $is received.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I agree with the amount they are willing to reimburse toward the cost of the contract itself, but would expect them to also reimburse me for the $I had to play a neighbor to snow blow my driveway during a hour snow storm that the company did not show up for despite having sent several messages requesting assistance beginning at 6:a.m If they add in the $to the amount they noted in their response of for a total of $104.01, I would be willing to drop the claim.Regards,
*** ***

Revdex.com received copy of the partial refund of $business has issued to consumer

Revdex.com spoke to Dennis at business and the following was relayed: I signed a contract with two people who share...

a parking lot. My driver was there that morning. The snow started after 6 am and began falling heavily. My driver was there that morning, I believe it was sometime between 8:30 - 9:00 am. The driveway had been partially cleared, [redacted] moved her car and we cleared the rest. It had taken him 1 1/2 hours to make the 3 mile trip due to the road conditions and accidents all along the way. We plowed approximately 10 times, sometimes before the 3" had accumulated. The contract had been paid up until the new year, the second payment to be made January 1st. We have cancelled the contract and will no longer provide plowing services for this customer.

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Address: 570 Landing Rd N, Rochester, New York, United States, 14625-1746

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