Sign in

Highland Management Group Inc

Sharing is caring! Have something to share about Highland Management Group Inc? Use RevDex to write a review
Reviews Highland Management Group Inc

Highland Management Group Inc Reviews (5)

Initial Business Response /* (1000, 5, 2016/01/20) */
1/20/
To whom it may concern:
In regards to case id #***, here are our responses to *** ***'s claims:
Statement #1: My account was paid in full, but management added unknown fees after I vacated - none of which were
mentioned in the final walkthrough
Response #1: At the time of vacating on 3/31/2013, *** had a balance owing of $This balance was the result of the following items not being paid prior to vacating the apartment:
Rent ($1390.00)
Garage Rent ($40.00)
Late Fee ($72.48)
Payment received - $
Statement 2: I moved from Edina Park Apartments 1/31/but management made me pay for the entire month of February because they wanted to be greedy and collect section since the lease I signed with them wasn't over until February 28th
Response #2: *** gave notice to vacate for 2/28/Her notice was accepted and the move-out was scheduled for that timeHowever, *** did not vacate the apartment on 2/28/She instead moved her daughters into the unit without our knowledge or approval (which violates the terms and conditions of her Lease agreement with us)She maintained possession of the unit until 3/31/Her daughters were screened to be added onto the Lease on 3/13/We assessed rent and fees in accordance with all state statutes and terms of the Lease*** maintained possession and was charged accordingly
Statement #3: I was called for the final inspection walkthrough on March 31stThe only thing pointed out was a dirty ceiling fan and I was told $would have to come out of my $deposit
Response #3: A walkout was conducted on 3/31/At that time, the following charges were noted:
Balance of Rent and Fees (see #1) $
Cleaning Charges $
Missing Bulb $
Broken Towel Bar $
Broken Bedroom Doors x$
Patio Door Rescreen $
Broken Blind Slat $
Bent Closet Doors x$
Unpaid Electric Bill #$
Unpaid Electric Bill #$
The Resident (***) refused to sign the move-out and photos were taken of the above-mentioned damages
Consumer's Desired Resolution: I would like the $dollars that I'm still owed for my damage deposit
Response to Desired Resolution: The Resident only had a $depositInterest in the amount of $was earnedPer the terms of the Lease, both the deposit and interest were put towards the Resident's unpaid rent, fees, cleaning charges and damagesNo monies can be refunded because the consumer still has an unpaid balance of $with HMGI
If you have any further questions, or require any additional information, please contact me at ***
Sincerely,
HIGHLAND MANAGEMENT GROUP, INC
Tina M***
Property Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I would like to say that I gave my notice to move from the complex Novemberso I would be able to move out by February 1st of This was according to my initial lease without the assistance of sectionIt kicked in the following monthSo Highland insisted I pay them for February and I also had to pay rent at my new placeAnna *** made a deal behind my back with my oldest daughter to let her stay am extra month if she paid the rent with my approvalI just wanted my family out of there but couldn't get myself to say no since my daughter's jobs and school were close.My daughter did indeed pay the rent and I made her prove it to meI still have a copy of the statement from Netspend showing she sent $1,to Highland Management Group Incon March 13,at 1:09pmshe paid a prorated amount on an earlier dateI took her to get those money ordersAs far as those damages Anna claimedThat imformation is totally falseI've seen at least different apartment managers come and go and maybe they need to consider someone whose honest and there to do the right thing for the tenantsI want this Highland Management Group nightmare off my record so please let me know what I need to do next
Final Business Response /* (4000, 9, 2016/02/04) */
FollComplaint: On January 30, 2016, the consumer provided the following information: (The consumer indicated he/she DID NOT accept the response from the business.)
Statement #1: First I would like to say that I gave my notice to move from the complex Novemberso I would be able to move out by February 1st of This was according to my initial lease without the assistance of sectionIt kicked in the following monthSo Highland insisted I pay them for February and I also had to pay rent at my new place
Response #1: Your Lease with Edina Park went through 2/28/By signing your Lease Agreement with us, you were responsible for the rent for the month of FebruaryBecause your apartment was not vacated on 2/28/2013, you became a "holdover" and rent was owed for the month of March
Statement #2: Anna *** made a deal behind my back with my oldest daughter to let her stay am extra month if she paid the rent with my approvalI just wanted my family out of there but couldn't get myself to say no since my daughter's jobs and school were close
Response #2: We did not bring her daughters into the apartment - *** didShe moved her daughters into the unit without our consentHer daughters filled out Applications on 2/23/2013, submitted them to the office on 3/11/and they were denied on 3/13/During this time, *** maintained possession because she never took her name off of the Lease or conducted a move-out inspectionIn fact, we sent letters specifically addressed to her regarding unpaid rent on March 7th and March 11th
Statement #3: My daughter did indeed pay the rent and I made her prove it to meI still have a copy of the statement from Netspend showing she sent $1,to Highland Management Group Incon March 13,at 1:09pmshe paid a prorated amount on an earlier dateI took her to get those money orders
Response #3: We show no such payments on our recordsThe only payments that we show from the month of March are a payment for $on 3/08/and a $payment (from the daughters applying to be added on the Lease) on 3/13/On 4/15/2013, there was a conversation with our in-house collections specialist and *** never mentioned this paymentIn fact, during this conversation, she told us that she would pay outstanding balance and our collections specialist mailed her out a payment planProof of this payment can be mailed to us at: Highland Management Group, Inc., ***, Edina, MN If providing proof of payment is easier to do by email, it can be sent to [email protected]
Response #4: As far as those damages Anna claimedThat information is totally falseI've seen at least different apartment managers come and go and maybe they need to consider someone whose honest and there to do the right thing for the tenantsI want this Highland Management Group nightmare off my record so please let me know what I need to do next
Response #4: As previously mentioned, there are photos documenting the damageThe charges are accurate and reasonable considering the condition that the apartment was left in

Initial Business Response /* (1000, 5, 2016/01/25) */
I have reviewed the file and found the following documentation to support the charges assessed to her for damagesThe past resident never provided a forwarding address or scheduled a walk through upon vacating her townhome.There are numerous
pictures taken at Move-out of all of the damages that were charged forThe carpet was damaged through out and as a result had to be replaced.The replacement expense was prorated as the carpet was new in and the replacement cost was $We have an invoice from our Carpet Vendor supporting this amountShe was charged $on the move-outHad a forwarding address been provided she would have received a letter dated August 12, with the itemized statement of the amount of her account balance as a result of the damages in her townhome and the Final Notice Letter of her account balance and status dated September 21,Having not been provided a forwarding address they were sent to her last known address at The Lexington and stamped by the Postal Office with a "Return to Sender Attempted - Not known Unable to Forward" and sent back to Highland Management Group, IncOur Collection Officer was contacted on January 15, by a representative authorized by the past resident to discuss the accountWe have support for all of the damages charged and upon request will forward the pictures and documentation to her

Initial Business Response /* (1000, 8, 2015/09/21) */
On 8/11/15 Ms. [redacted] applied for unit [redacted] at Hazeltine Shores and paid a $400 Performance Deposit.
Her application was processed and approved with an Additional Deposit. Ms. [redacted] paid the Additional Deposit $1650 on 8/21/15 and was...

scheduled to move in on 10/5/15.
On 8/26/15 Ms. [redacted] contacted me and said she no longer wanted to move in because the lake was really not a swimming lake but rather a lake for canoeing. I did inform her at that time her Performance Deposit and Additional Deposit would not be refunded.
She was never told by any of the staff that deposits are refundable. It is our policy that any Performance Deposit or Additional Deposit that has been paid will be kept and applied as Liquidated Damages for Owner's loss of marketing and WILL NOT be refunded to the Applicant.
I am enclosing a copy of the Rental Application and the Conditional AcceptanceAdditional Deposit Addendum that Ms. [redacted] signed.
Highland Management Group Inc,
Initial Consumer Rebuttal /* (3000, 10, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from Highland Management, Inc. because it is inaccurate and false.
The version that I submitted originally, and have resubmitted below is accurate, and I have a witness and documentation to prove it.
On August 11, 2015, I submitted a $400 deposit for a potential rental property at Hazeltine Shores Townhomes in Chaska, MN. I was planning to begin renting on 10/5/2015. According to the Assistant Property Manager, Jose [redacted], this deposit was fully refundable if I did not qualify financially to rent the property. On August 14, I was notified by Mr. [redacted] that I did not qualify financially, however, he told me that if I submitted a cashier's check for a full month's rent that I MAY be approved and it was my understanding that my application would be resubmitted for approval. I asked specifically if this financial deposit would be refunded to me and both Mr. [redacted] and the property manager on site that day assured me that it would be fully refundable. On Friday, 8/21/2015 I brought the cashier's check made out for $1695.00($1650 plus a $45 pet fee) to the property. On Monday, 8/24/2015, I informed Mr. [redacted] in writing that I had decided not to go through with renting the property mainly because of some very undesirable information that Mr. [redacted] revealed about the lake which abuts the property--the lake and the use of it was a huge selling point for me and I mentioned many times how I planned to use the lake to Mr. [redacted], but I was unaware of the undesirable condition of the lake until that day. Mr. [redacted] phoned me on 8/24 and told me that not only would I not receive the "performance" deposit of $400 back, but that I would also not receive the $1695.00 deposit I submitted to attempt to gain financial approval to rent the property.
On Wednesday, August 26 I contacted the corporate office and spoke to Shari [redacted], Property Supervisor. She phoned me on Thursday, August 26 and indicated that it was Highland Management's policy to retain the funds.
Highland Management's approach, as well as that of Mr. [redacted] and the property manager at Hazeltine Shores was misleading, misrepresented, and, quite frankly, a lie. (Less)
Final Business Response /* (4000, 12, 2015/10/08) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
To whom it may concern,
We still stand by our response of 9/18/15.
Ms. [redacted] has file in Conciliation Court-File# [redacted] with our hearing on 12/1/15 at 10AM-see attached. At this time we can each tell the courts our side and then let the judge decide.

Initial Business Response /* (1000, 8, 2015/09/21) */
On 6/30/15 Mr. [redacted]'s girlfriend [redacted] toured Kenwood Gables. She took applications and returned the following day with completed applications for herself and Mr. [redacted]. She also submitted a check for $390-$300 Performance Deposit and...

2-$45 non-refundable application fees.
Ms. [redacted] did mention to the Manager that her boyfriend had done something and had got into trouble with the law as a teenager. She did not say what Mr. [redacted] did. Ms. [redacted] said that she and Mr. [redacted] went through the application process where she was currently living and there was no problem. Ms. [redacted] told the manager that everything should be OK. The Manager then encouraged her to apply but told her she could not make any guarantees.
The applications were denied on 7/9/15 due to Mr. [redacted]'s criminal history. Both were informed via a letter.
Once denied Mr. [redacted] call the manager very upset they were denied and said Ms. [redacted] would not stop crying. The manager said she was sorry then informed him that they could get a copy of the report by calling the toll free number on the letter.
Ms. [redacted] was refunded the $300 Performance deposit. We will not be refunding the non-refundable application fee. This is clearly stated on page 3 of the application.
Initial Consumer Rebuttal /* (3000, 10, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Some details of the criminal charge were given to the landlord's agent, and she still encouraged us to submit an application. The landlord's agent later claimed she was unfamiliar with their own rules. Either she is dishonest (less likely) or negligent (more likely), because by her own admittance she didn't even know their own process/guidelines.
The out of state, toll free number provided was called multiple times. The receptionist was rude each time, and passed me into the voicemail. On the third time, I believe, I received a call back from a seemingly competent, friendly person, who took my email address and promised to email the report. No such email ever arrived in my inbox or spam.
I have no problem with these people discriminating against me, because they only hurt themselves by losing a good renter as a result. However, claiming one thing so they can profit $90 and then trying to pass the buck onto some crappy company they hired without knowing anything about them is just plain negligent.

Initial Business Response /* (1000, 5, 2015/06/15) */
We cannot find any files on [redacted]. Please provide us with the name of the property she lived at. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
They are doing nothing. Property was[redacted] Robbinsdale, MN 55422 Name change occurred while in residence.
Final Consumer Response /* (3000, 12, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. As demonstrated by the move-in checklist, the carpet was worn and fraying when I moved in. Whether there was an odor or not is irrelevant. The carpeting was worn. As a side note - the smell of room deodorizer was so prevalent that nothing else could be smelled. This however is irrelevant, the carpeting was worn and frayed.
2. Allowing a carpet to remain damp will exacerbate the odor. The company cleaning the carpet made the problem worse by leaving the carpeting damp and not opening up the premises for proper ventilation to dry the carpet pad.
3. Charges for carpet cleaning are not an allowable charge against security deposit.
4. Carpet was not replaced until May 11 but they made charges May 7th for a bogus amount.
5. Carpet is rated for residential not commercial use. Lay-out of apartment channels all traffic through one narrow hall-way. This is where the carpet was fraying.
6. Carpet should be under warranty if the same carpet was used as replacement. No charges should be made unless carpet pad chosen voided the warranty. Please see website for warranty of carpet. http://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure.pdf /> 7. Warranty clearly states second cleaning will remove stains and odor due to SmartStrand technology. They did not do a repeat cleaning to remove alleged odor and stains.
8. None of the repairs on the move-in list were ever completed. Repairs were requested at the time of move-in and are clearly listed on move-in.
9. What is pet rent for? In addition to the rent they charged and additional fee was added for a total of $227-, that is $100 more than the charge for the carpet. What is this fee for other than to defray expenses? I got nothing from paying extra rent other than my dog living with me. A child would cause just as much or more damage and there is no extra rent charged for children.
10. A clear pattern emerges of delinquency concerning repairs and in regards to tenants rights but active and over-reaching claims for damages against tenants.
I stand by my request for return of the security deposit. If they replaced the carpet as they claim then there is still a warranty and they should have no charges. If they voided the warranty that is not my responsibility. I am not responsible for wear and tear on carpeting before I moved in. I documented an existing problem and they DID NOT ADDRESS it. After I move out is not the time to replace frayed carpet. Odor makes no difference if the carpet was damaged before I moved in.
Final Business Response /* (4000, 14, 2015/07/08) */
To whom it may concern
1-Afray or spot does not justify replacement of carpet. Both are repairable. Strong pet odors on the other hand get into the fibers and backing if the carpet and also the pad. These odors are not removable, The odor can only be resolved by carpet and pad replacement. . .
2-All carpet is shampooed with water and carpetshampoo. When a carpet is shampooed they do not saturate the carpet and pad. They also extract the majority of the water at the same time.
3-[redacted] was not charged for the shampooing or deodorizing.
4-An estimate was done on the carpet replacement on 5/7/15. Actual charges were revised on 5/11/15.
5-The carpet is in fact rated for residential. The unit [redacted] lived is was not a commercial space. - -
6-As explained in #1 strong pet odor cannot be removed from the carpet and pad. They do not warranty odors in the carpet or pad.
7-When the pet odors get into the carpet and pad they are not removable. No amount of shampooing will remove these odors.
8-The Manager Kayla does not recall your request when the move-in inspection
was returned. You were not charged for anything noted on the move-in inspection. There is nothing written about any pet odor on the inspection.
9-Pet rent and fee is charged for the privilege of having a pet. The pet rent/fee deposit is clearly stated on the addendum. See an attached copy of the addendum [redacted] signed and agreed to. By signing the addendum [redacted] agreed to the terms. As a rental housing provider we rent to both adults and children. Anyone (adults as well as children) can cause damage to a unit. Most damages that the resident caused are charged back to the resident when they move out. Some damages are charges to a resident during the residency. Example: Resident fell asleep in the tub with the water running and the tub overflows causing damage to the ceiling below. This is an example of a charge that would be assessed to a current resident during their residency.
10-Repairs and inspections in during [redacted]'s residency were difficult as her dog was always loose (not kenneled). The manager Kayla told me that [redacted] had told Kayla that when she previously kenneled the dog she tried to get out and
hurt her paw.
Charges were fair and justified. Copies of invoices for charges were sent with the fax that was sent on June 22, 2015,

Check fields!

Write a review of Highland Management Group Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Highland Management Group Inc Rating

Overall satisfaction rating

Add contact information for Highland Management Group Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated