Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ On 6/30/Mr***'s girlfriend [redacted] toured Kenwood GablesShe took applications and returned the following day with completed applications for herself and Mr***She also submitted a check for $390-$Performance Deposit and 2-$non-refundable application fees Ms [redacted] did mention to the Manager that her boyfriend had done something and had got into trouble with the law as a teenagerShe did not say what Mr [redacted] didMs [redacted] said that she and Mr [redacted] went through the application process where she was currently living and there was no problemMs [redacted] told the manager that everything should be OKThe Manager then encouraged her to apply but told her she could not make any guarantees The applications were denied on 7/9/due to Mr***'s criminal historyBoth were informed via a letter Once denied Mr [redacted] call the manager very upset they were denied and said Ms [redacted] would not stop cryingThe manager said she was sorry then informed him that they could get a copy of the report by calling the toll free number on the letter Ms [redacted] was refunded the $Performance depositWe will not be refunding the non-refundable application feeThis is clearly stated on page of the application Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some details of the criminal charge were given to the landlord's agent, and she still encouraged us to submit an applicationThe landlord's agent later claimed she was unfamiliar with their own rulesEither she is dishonest (less likely) or negligent (more likely), because by her own admittance she didn't even know their own process/guidelines The out of state, toll free number provided was called multiple timesThe receptionist was rude each time, and passed me into the voicemailOn the third time, I believe, I received a call back from a seemingly competent, friendly person, who took my email address and promised to email the reportNo such email ever arrived in my inbox or spam I have no problem with these people discriminating against me, because they only hurt themselves by losing a good renter as a resultHowever, claiming one thing so they can profit $and then trying to pass the buck onto some crappy company they hired without knowing anything about them is just plain negligent
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We cannot find any files on [redacted] ***Please provide us with the name of the property she lived atThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are doing nothingProperty was [redacted] Robbinsdale, MN Name change occurred while in residence Final Consumer Response / [redacted] (3000, 12, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As demonstrated by the mochecklist, the carpet was worn and fraying when I moved inWhether there was an odor or not is irrelevantThe carpeting was wornAs a side note - the smell of room deodorizer was so prevalent that nothing else could be smelledThis however is irrelevant, the carpeting was worn and frayed Allowing a carpet to remain damp will exacerbate the odorThe company cleaning the carpet made the problem worse by leaving the carpeting damp and not opening up the premises for proper ventilation to dry the carpet pad Charges for carpet cleaning are not an allowable charge against security deposit Carpet was not replaced until May but they made charges May 7th for a bogus amount Carpet is rated for residential not commercial useLay-out of apartment channels all traffic through one narrow hall-wayThis is where the carpet was fraying Carpet should be under warranty if the same carpet was used as replacementNo charges should be made unless carpet pad chosen voided the warrantyPlease see website for warranty of carpethttp://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure...⇄ Warranty clearly states second cleaning will remove stains and odor due to SmartStrand technologyThey did not do a repeat cleaning to remove alleged odor and stains None of the repairs on the molist were ever completedRepairs were requested at the time of moand are clearly listed on move-in What is pet rent for? In addition to the rent they charged and additional fee was added for a total of $227-, that is $more than the charge for the carpetWhat is this fee for other than to defray expenses? I got nothing from paying extra rent other than my dog living with meA child would cause just as much or more damage and there is no extra rent charged for children A clear pattern emerges of delinquency concerning repairs and in regards to tenants rights but active and over-reaching claims for damages against tenants I stand by my request for return of the security depositIf they replaced the carpet as they claim then there is still a warranty and they should have no chargesIf they voided the warranty that is not my responsibilityI am not responsible for wear and tear on carpeting before I moved inI documented an existing problem and they DID NOT ADDRESS itAfter I move out is not the time to replace frayed carpetOdor makes no difference if the carpet was damaged before I moved in Final Business Response / [redacted] (4000, 14, 2015/07/08) */ To whom it may concern 1-Afray or spot does not justify replacement of carpetBoth are repairableStrong pet odors on the other hand get into the fibers and backing if the carpet and also the padThese odors are not removable, The odor can only be resolved by carpet and pad replacement 2-All carpet is shampooed with water and carpetshampooWhen a carpet is shampooed they do not saturate the carpet and padThey also extract the majority of the water at the same time 3- [redacted] was not charged for the shampooing or deodorizing 4-An estimate was done on the carpet replacement on 5/7/Actual charges were revised on 5/11/ 5-The carpet is in fact rated for residentialThe unit [redacted] lived is was not a commercial space- - 6-As explained in #strong pet odor cannot be removed from the carpet and padThey do not warranty odors in the carpet or pad 7-When the pet odors get into the carpet and pad they are not removableNo amount of shampooing will remove these odors 8-The Manager Kayla does not recall your request when the moinspection was returnedYou were not charged for anything noted on the moinspectionThere is nothing written about any pet odor on the inspection 9-Pet rent and fee is charged for the privilege of having a petThe pet rent/fee deposit is clearly stated on the addendumSee an attached copy of the addendum [redacted] signed and agreed toBy signing the addendum [redacted] agreed to the termsAs a rental housing provider we rent to both adults and childrenAnyone (adults as well as children) can cause damage to a unitMost damages that the resident caused are charged back to the resident when they move outSome damages are charges to a resident during the residencyExample: Resident fell asleep in the tub with the water running and the tub overflows causing damage to the ceiling belowThis is an example of a charge that would be assessed to a current resident during their residency 10-Repairs and inspections in during [redacted] 's residency were difficult as her dog was always loose (not kenneled)The manager Kayla told me that [redacted] had told Kayla that when she previously kenneled the dog she tried to get out and hurt her paw Charges were fair and justifiedCopies of invoices for charges were sent with the fax that was sent on June 22, 2015,
Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ On 6/30/Mr***'s girlfriend [redacted] toured Kenwood GablesShe took applications and returned the following day with completed applications for herself and Mr***She also submitted a check for $390-$Performance Deposit and 2-$non-refundable application fees Ms [redacted] did mention to the Manager that her boyfriend had done something and had got into trouble with the law as a teenagerShe did not say what Mr [redacted] didMs [redacted] said that she and Mr [redacted] went through the application process where she was currently living and there was no problemMs [redacted] told the manager that everything should be OKThe Manager then encouraged her to apply but told her she could not make any guarantees The applications were denied on 7/9/due to Mr***'s criminal historyBoth were informed via a letter Once denied Mr [redacted] call the manager very upset they were denied and said Ms [redacted] would not stop cryingThe manager said she was sorry then informed him that they could get a copy of the report by calling the toll free number on the letter Ms [redacted] was refunded the $Performance depositWe will not be refunding the non-refundable application feeThis is clearly stated on page of the application Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Some details of the criminal charge were given to the landlord's agent, and she still encouraged us to submit an applicationThe landlord's agent later claimed she was unfamiliar with their own rulesEither she is dishonest (less likely) or negligent (more likely), because by her own admittance she didn't even know their own process/guidelines The out of state, toll free number provided was called multiple timesThe receptionist was rude each time, and passed me into the voicemailOn the third time, I believe, I received a call back from a seemingly competent, friendly person, who took my email address and promised to email the reportNo such email ever arrived in my inbox or spam I have no problem with these people discriminating against me, because they only hurt themselves by losing a good renter as a resultHowever, claiming one thing so they can profit $and then trying to pass the buck onto some crappy company they hired without knowing anything about them is just plain negligent
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We cannot find any files on [redacted] ***Please provide us with the name of the property she lived atThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are doing nothingProperty was [redacted] Robbinsdale, MN Name change occurred while in residence Final Consumer Response / [redacted] (3000, 12, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As demonstrated by the mochecklist, the carpet was worn and fraying when I moved inWhether there was an odor or not is irrelevantThe carpeting was wornAs a side note - the smell of room deodorizer was so prevalent that nothing else could be smelledThis however is irrelevant, the carpeting was worn and frayed Allowing a carpet to remain damp will exacerbate the odorThe company cleaning the carpet made the problem worse by leaving the carpeting damp and not opening up the premises for proper ventilation to dry the carpet pad Charges for carpet cleaning are not an allowable charge against security deposit Carpet was not replaced until May but they made charges May 7th for a bogus amount Carpet is rated for residential not commercial useLay-out of apartment channels all traffic through one narrow hall-wayThis is where the carpet was fraying Carpet should be under warranty if the same carpet was used as replacementNo charges should be made unless carpet pad chosen voided the warrantyPlease see website for warranty of carpethttp://www.mohawkflooring.com/assets/files/Mohawk_Carpet_Warranty_Brochure...⇄ Warranty clearly states second cleaning will remove stains and odor due to SmartStrand technologyThey did not do a repeat cleaning to remove alleged odor and stains None of the repairs on the molist were ever completedRepairs were requested at the time of moand are clearly listed on move-in What is pet rent for? In addition to the rent they charged and additional fee was added for a total of $227-, that is $more than the charge for the carpetWhat is this fee for other than to defray expenses? I got nothing from paying extra rent other than my dog living with meA child would cause just as much or more damage and there is no extra rent charged for children A clear pattern emerges of delinquency concerning repairs and in regards to tenants rights but active and over-reaching claims for damages against tenants I stand by my request for return of the security depositIf they replaced the carpet as they claim then there is still a warranty and they should have no chargesIf they voided the warranty that is not my responsibilityI am not responsible for wear and tear on carpeting before I moved inI documented an existing problem and they DID NOT ADDRESS itAfter I move out is not the time to replace frayed carpetOdor makes no difference if the carpet was damaged before I moved in Final Business Response / [redacted] (4000, 14, 2015/07/08) */ To whom it may concern 1-Afray or spot does not justify replacement of carpetBoth are repairableStrong pet odors on the other hand get into the fibers and backing if the carpet and also the padThese odors are not removable, The odor can only be resolved by carpet and pad replacement 2-All carpet is shampooed with water and carpetshampooWhen a carpet is shampooed they do not saturate the carpet and padThey also extract the majority of the water at the same time 3- [redacted] was not charged for the shampooing or deodorizing 4-An estimate was done on the carpet replacement on 5/7/Actual charges were revised on 5/11/ 5-The carpet is in fact rated for residentialThe unit [redacted] lived is was not a commercial space- - 6-As explained in #strong pet odor cannot be removed from the carpet and padThey do not warranty odors in the carpet or pad 7-When the pet odors get into the carpet and pad they are not removableNo amount of shampooing will remove these odors 8-The Manager Kayla does not recall your request when the moinspection was returnedYou were not charged for anything noted on the moinspectionThere is nothing written about any pet odor on the inspection 9-Pet rent and fee is charged for the privilege of having a petThe pet rent/fee deposit is clearly stated on the addendumSee an attached copy of the addendum [redacted] signed and agreed toBy signing the addendum [redacted] agreed to the termsAs a rental housing provider we rent to both adults and childrenAnyone (adults as well as children) can cause damage to a unitMost damages that the resident caused are charged back to the resident when they move outSome damages are charges to a resident during the residencyExample: Resident fell asleep in the tub with the water running and the tub overflows causing damage to the ceiling belowThis is an example of a charge that would be assessed to a current resident during their residency 10-Repairs and inspections in during [redacted] 's residency were difficult as her dog was always loose (not kenneled)The manager Kayla told me that [redacted] had told Kayla that when she previously kenneled the dog she tried to get out and hurt her paw Charges were fair and justifiedCopies of invoices for charges were sent with the fax that was sent on June 22, 2015,