[redacted] Dear [redacted] We are in receipt of the notice pertaining to the above captioned case numberWe have investigated this claim by the customer ( [redacted] ) and offered to settle based on his signed bill of lading and evidence providedDuring the investigation, we did not find any signs that there was missing itemAt the time of delivery he signed the inventory as if everything had been deliveredAt this point are we able to determine and assess any misses or damagesWe were notified a day later and immediately contacted our driver who stated that all items to this customer/location had been deliveredWe however continued to do our due diligence in trying to locate this missing itemWe checked the inventory both on the day of the move and when we went to the onsite estimateThis specific item (valued $as per customer) was never mentioned to anyone of our team members or marked off on the inventory listOnce the investigation was completed, we processed his claim based on the contractual coverage he affixed his signature to and was aware that it covered only cents per pound per articleThe total weight of the mixer and case is 100lbs, which entitles customer to $We have offered to resolve this claim with a settlement of $as a courtesy and in good faith.Please see attached copy of signed Bill of Lading, Inventory and Advise of Insurance.If you have any questions, please feel free to contact our office via email.Regards,HIGHLAWN MOVING & STORAGE INC
Dear Sir/Madam,We have moved [redacted] from the [redacted] to [redacted] pickup delivery Although because of the nature of the business we do not guarantee a delivery date we do have agreed date on the bill of lading in which the costumer sign on pick up locationIn this case it says 4-Business daysThe shipment was delivered within business daysSincerelyHighlawn Moving & Storage Inc
Dear Moderator, The costumer has signed several documents on pickup date in which two of the documents specifically address the “60c per pound per article” liability, generally without these signed documents we do not start any moving job(Attached Exhibit - bottom left section in her hand writing “60c per pound” and her signature underneath & Advise Of Insurance (previously attached))Please see also Exhibit & Exhibit for other matching signed documentsAlthough we feel that this claim have no proof or any merits for compensation, for customer service related issues and reputation purposes, we agree to revise our previous offer to a final offer of $to settle this claim and consider it resolvedPlease note that if this offer is not accepted no further courtesy offers will be issue for this claim.Please see attached settlement agreement for the costumer to sign and return to our office for a payment to be processed Sincerely Claims Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do NOT accept the $settlement That is an insult to meI did sign several documents, to which I still have the copiesThat insurance document was never given to me and again I did NOT sign the copy they have sent to BB I stand by my initial resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
All of my Statements are correct, I have Solid proof that my merchandise was Stolen and I will be taking Highlawn Moving & Storage inc to CourtI was given a lot of legal advice and got some investigation doneI hope They are are ready for court, that's all I have to say at this point
Dear [redacted] , This claim is not valid and base on the facts it is deniedThe consumer signed and confirmed delivery of his shipment in fullAt no point prior and during the move there was any mentioning of the claimed missing high priced mixer (music audio device) Following is a brief run through of our standard procedure when loading and delivering a long distance moving shipment First, signing the work documentsThen we conduct an inventory list of the items we load and attach a numbered sticker to each itemUnless the consumer point out an item by name the Forman will describe it with what seem appropriateIn this case a black music case was described as a suit case and the consumer had several of this cases all looking similar, no description per case given or marked according to recordThis inventory is being conducted so the consumer can confirm that all is received on deliveryOn destination the Forman hands the inventory to the consumer (or consumer should have his own copy) for him to verify that all items are there before signingThis shipment was fairly smallOnce all items were delivered consumer signed the bill of lading for receiving the shipment and then the inventory page for checking the listIf a consumer have a $mixer that as claimed “his main instrument” I would certainly hope he checked his items very well before signing this release documents and letting the driver goFurthermore, at no point before and during the move the consumer mentioned anything about the claimed mixer or its valueDelivery was done on the AM the consumer reported the missing item the next day late evening As we perform many long distance jobs we have a very tight system where a dispatch controller is present and shipments are checked before going onto deliveryThe shipment and track locations has a strict and limited access As soon as the report came in a search was conducted as well as investigation with all parties involvedNo missing item was found The consumer was explained in detail prior to the move and signed on move date the free coverage of “cents per pound per article” in which applies to any lost or damaged itemWith this coverage the consumer is only entitled to $base on 100lb As a courtesy and good faith only we offered the consumer three hundred dollars ($300) to conclude this matter but he rejected our offer A consumer has a minimum responsibility to protect his items even when the coverage is not adequate and he failed to do soAll signed documents are on file Sincerely Claims Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not heard anything back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mark was aware of the theft and the boxes being retaprd after my tape was removed He was supposed to find out where the theft occurredHe never got back to meI asked the delivery driver about the boxes that had a different tape and he stated he had no idea when or where they were retaped I still stand by my original resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] The above consumer had scheduled a moving job for May [redacted] We have called the day prior and informed the consumer of a delay and explained that we will try to be there by 11AM and we gave a hours windowWhen the movers showed up the consumer’s number of boxes exceeded by much then the original given inventory and did not match the flat price given, however there was no additional charge This job was quoted a flat price and was based on the inventory provided plus traveling time to the consumer and from the jobSo the two hours described is incorrect As for gratuity its the consumer’s decision as if and how much to tip We offer as a courtesy and good faith only a total of fifty dollars for the informed delay Sincerely Claims Department
To Whom It May Concern We have been in contact with customer and a satisfactory agreement has been reachedWe have sent the settlement agreement (see attached) which needs to be signed and sent back to us to the customer via emailClaim is now considered closedThank You HIGHLAWN MOVING & STORAGE INC
Dear ** [redacted] , The above consumer filed a damage claim with our company in which we responded appropriately to the facts in the caseWhen we perform a long distance move while conducting an inventory the Forman have to describe the condition of the itemsIn this particular move many items had some wear and scratches.At the final stage of the loading the consumer receive a copy of the inventory after signingIn which the consumer signed and received a copy and yet had no disagreement about the marking of SC next to each item that to our Forman appeared as suchAs a courtesy we processed most of the claimed damaged items even though it was marked SC (scratched)A valuation of cent per pound per article was processed according to signed contract and to the severity of the damaged itemIf a dresser of 100lb have a damage in the back board the weight to be compensated will be processed accordinglyIts not only according to regulations it is also the common sense, another example item that has a small scratch on the side cannot be calculated base on the full weight of the itemOur claims being processed by a professional who follow the standard procedure and according to rules and regulationsThe settlement offer to the above consumer is more then fairPlease see attached release agreementsSincerelyClaims Department
Dear Moderator, For the record, to date we did not receive anything from this costumer directlyAll initial and thereafter claims were done in this forumAs indicated on the last response given in this forum, please have the costumer send an attached itemized list of damaged items with pictures to this Revdex.com forumNo pictures were sent at any time and we did not receive anything directlyAlso to costumer, please provide returned certified receipt since claimed she have mailed certified mail so we can further check into itWe have all the interest to resolve any claim as quickly as possible but costumer have to process the claim according to procedureWe will send a request of this directly to costumer's email as well in hope to resolve thisRegards Claims Department
[redacted] Dear [redacted] We are in receipt of the notice pertaining to the above captioned case numberWe have investigated this claim by the customer ( [redacted] ) and offered to settle based on his signed bill of lading and evidence providedDuring the investigation, we did not find any signs that there was missing itemAt the time of delivery he signed the inventory as if everything had been deliveredAt this point are we able to determine and assess any misses or damagesWe were notified a day later and immediately contacted our driver who stated that all items to this customer/location had been deliveredWe however continued to do our due diligence in trying to locate this missing itemWe checked the inventory both on the day of the move and when we went to the onsite estimateThis specific item (valued $as per customer) was never mentioned to anyone of our team members or marked off on the inventory listOnce the investigation was completed, we processed his claim based on the contractual coverage he affixed his signature to and was aware that it covered only cents per pound per articleThe total weight of the mixer and case is 100lbs, which entitles customer to $We have offered to resolve this claim with a settlement of $as a courtesy and in good faith.Please see attached copy of signed Bill of Lading, Inventory and Advise of Insurance.If you have any questions, please feel free to contact our office via email.Regards,HIGHLAWN MOVING & STORAGE INC
Dear Sir/Madam,We have moved [redacted] from the [redacted] to [redacted] pickup delivery Although because of the nature of the business we do not guarantee a delivery date we do have agreed date on the bill of lading in which the costumer sign on pick up locationIn this case it says 4-Business daysThe shipment was delivered within business daysSincerelyHighlawn Moving & Storage Inc
Dear Moderator, The costumer has signed several documents on pickup date in which two of the documents specifically address the “60c per pound per article” liability, generally without these signed documents we do not start any moving job(Attached Exhibit - bottom left section in her hand writing “60c per pound” and her signature underneath & Advise Of Insurance (previously attached))Please see also Exhibit & Exhibit for other matching signed documentsAlthough we feel that this claim have no proof or any merits for compensation, for customer service related issues and reputation purposes, we agree to revise our previous offer to a final offer of $to settle this claim and consider it resolvedPlease note that if this offer is not accepted no further courtesy offers will be issue for this claim.Please see attached settlement agreement for the costumer to sign and return to our office for a payment to be processed Sincerely Claims Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do NOT accept the $settlement That is an insult to meI did sign several documents, to which I still have the copiesThat insurance document was never given to me and again I did NOT sign the copy they have sent to BB I stand by my initial resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
All of my Statements are correct, I have Solid proof that my merchandise was Stolen and I will be taking Highlawn Moving & Storage inc to CourtI was given a lot of legal advice and got some investigation doneI hope They are are ready for court, that's all I have to say at this point
Dear [redacted] , This claim is not valid and base on the facts it is deniedThe consumer signed and confirmed delivery of his shipment in fullAt no point prior and during the move there was any mentioning of the claimed missing high priced mixer (music audio device) Following is a brief run through of our standard procedure when loading and delivering a long distance moving shipment First, signing the work documentsThen we conduct an inventory list of the items we load and attach a numbered sticker to each itemUnless the consumer point out an item by name the Forman will describe it with what seem appropriateIn this case a black music case was described as a suit case and the consumer had several of this cases all looking similar, no description per case given or marked according to recordThis inventory is being conducted so the consumer can confirm that all is received on deliveryOn destination the Forman hands the inventory to the consumer (or consumer should have his own copy) for him to verify that all items are there before signingThis shipment was fairly smallOnce all items were delivered consumer signed the bill of lading for receiving the shipment and then the inventory page for checking the listIf a consumer have a $mixer that as claimed “his main instrument” I would certainly hope he checked his items very well before signing this release documents and letting the driver goFurthermore, at no point before and during the move the consumer mentioned anything about the claimed mixer or its valueDelivery was done on the AM the consumer reported the missing item the next day late evening As we perform many long distance jobs we have a very tight system where a dispatch controller is present and shipments are checked before going onto deliveryThe shipment and track locations has a strict and limited access As soon as the report came in a search was conducted as well as investigation with all parties involvedNo missing item was found The consumer was explained in detail prior to the move and signed on move date the free coverage of “cents per pound per article” in which applies to any lost or damaged itemWith this coverage the consumer is only entitled to $base on 100lb As a courtesy and good faith only we offered the consumer three hundred dollars ($300) to conclude this matter but he rejected our offer A consumer has a minimum responsibility to protect his items even when the coverage is not adequate and he failed to do soAll signed documents are on file Sincerely Claims Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not heard anything back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mark was aware of the theft and the boxes being retaprd after my tape was removed He was supposed to find out where the theft occurredHe never got back to meI asked the delivery driver about the boxes that had a different tape and he stated he had no idea when or where they were retaped I still stand by my original resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] The above consumer had scheduled a moving job for May [redacted] We have called the day prior and informed the consumer of a delay and explained that we will try to be there by 11AM and we gave a hours windowWhen the movers showed up the consumer’s number of boxes exceeded by much then the original given inventory and did not match the flat price given, however there was no additional charge This job was quoted a flat price and was based on the inventory provided plus traveling time to the consumer and from the jobSo the two hours described is incorrect As for gratuity its the consumer’s decision as if and how much to tip We offer as a courtesy and good faith only a total of fifty dollars for the informed delay Sincerely Claims Department
To Whom It May Concern We have been in contact with customer and a satisfactory agreement has been reachedWe have sent the settlement agreement (see attached) which needs to be signed and sent back to us to the customer via emailClaim is now considered closedThank You HIGHLAWN MOVING & STORAGE INC
Dear ** [redacted] , The above consumer filed a damage claim with our company in which we responded appropriately to the facts in the caseWhen we perform a long distance move while conducting an inventory the Forman have to describe the condition of the itemsIn this particular move many items had some wear and scratches.At the final stage of the loading the consumer receive a copy of the inventory after signingIn which the consumer signed and received a copy and yet had no disagreement about the marking of SC next to each item that to our Forman appeared as suchAs a courtesy we processed most of the claimed damaged items even though it was marked SC (scratched)A valuation of cent per pound per article was processed according to signed contract and to the severity of the damaged itemIf a dresser of 100lb have a damage in the back board the weight to be compensated will be processed accordinglyIts not only according to regulations it is also the common sense, another example item that has a small scratch on the side cannot be calculated base on the full weight of the itemOur claims being processed by a professional who follow the standard procedure and according to rules and regulationsThe settlement offer to the above consumer is more then fairPlease see attached release agreementsSincerelyClaims Department
Dear Moderator, For the record, to date we did not receive anything from this costumer directlyAll initial and thereafter claims were done in this forumAs indicated on the last response given in this forum, please have the costumer send an attached itemized list of damaged items with pictures to this Revdex.com forumNo pictures were sent at any time and we did not receive anything directlyAlso to costumer, please provide returned certified receipt since claimed she have mailed certified mail so we can further check into itWe have all the interest to resolve any claim as quickly as possible but costumer have to process the claim according to procedureWe will send a request of this directly to costumer's email as well in hope to resolve thisRegards Claims Department