Dear Ms. [redacted]:
I have
received a copy of your complaint to the Revdex.com regarding your
Puzzle Club account. I’m sorry for any
misunderstanding that occurred regarding the promotional materials you
received.
The
promotional materials included with the card you...
received indicated that an
introductory shipment would be sent that included a free Puzzle Club book. A free tote bag, Achievement Certificate and
stickers were also to be included.
The
promotion went on to state that a second Puzzle Club book would be included to
review on a trial basis. If you chose
not to continue with the membership, you could let us know and we would cancel
the account and stop any future shipments.
The free book and tote bag would be yours to keep.
As we
had no record of receiving a cancellation request, we did not realize that it
was not your intention to continue in the club.
As a result, we sent a second shipment in good faith in accordance with
the details of the promotion.
Since it is clear from your complaint that this order was
the result of a misunderstanding, I have cancelled your Puzzle Club membership,
effective September 29, 2014. All
charges have been removed from your account.
Please note that while Highlights contracts with agencies to collect on
accounts that are past due, your credit rating will not be impacted.
Please
keep any shipments you received with my compliments. Additionally, I have removed your information
from our promotion lists. Please disregard
any mailings you may receive while this request processes through our systems.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at 1-888-372-6433, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt response by Which Way USA in the resolving this dispute.
the highlights company committed to refund our money and has yet to pay us, they are now denying that said they would. do you still have a copy of our file so I can send it to them as proof. when I try to access it online it say it is no longer available. thank you
I
have received a copy of your complaint to the Revdex.com regarding
your Hidden Pictures Club account. I’m
sorry for any misunderstanding that occurred regarding the promotional
materials you received.
The
details included with the card you received in the mail...
indicated that an
introductory shipment would be sent that included a free Hidden Pictures Club
book. A free tote bag, Let’s Play Hidden
Pictures poster and stickers were also to be included.
The
promotion went on to state that a second Hidden Pictures Club book would be
included to review on a trial basis. If
you chose not to continue with the membership, you could let us know and we
would cancel the account and stop any future shipments. The free book and tote
bag would be yours to keep.
I
have verified that the account was cancelled, effective September 15,
2014. The charge for the second book in
the introductory shipment was waived at that time. A second shipment, mailed September 8, was
already en route at the time of the cancellation.
Since
it is clear from your complaint that this order was the result of a
misunderstanding, I have issued a refund to your credit card for your recent
payment of $13.43 for the second shipment of Hidden Pictures Club books. Please allow three to five business days for
the refund to process to your credit card.
No further shipments will be sent.
Once
again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or
concerns, please feel free to contact me at ###-###-####, Monday through
Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me, along with the request to also be removed from your mailing list. I received an advertisement sent to The [redacted] Family. Please delete The [redacted] Family so that no future correspondence is sent - that would be much appreciated. I never received any direct mail advertisement until I received the first Highlights issue.
I
have received a copy of your complaint to the Revdex.com regarding
your account. I am so very sorry for any misunderstanding that has occurred
regarding the calls you were receiving. Your complaint was very concerning
because we do not ever call customers regarding invoices....
Also, you are correct
that your book club account is currently canceled and your magazine subscription
expired with the December 2013 issue.
There are no balances due on any of your accounts.
Additionally,
we were unable to locate any record that we were placing any sales calls to the
number provided in your complaint. However, since your complaint stated you
were receiving multiple calls from one of the numbers used by a TeleSales
vendor that calls customers on our behalf, we did some extensive research to
determine why you were receiving these calls.
Your
account was updated in our Marketing Database on 10/22/14 so that your phone
number would not be included in any promotional campaigns. After checking into
things further, it appears that the number we blocked was not the number we
were calling. These are currently the
numbers which we were able to locate in connection with your information:
[redacted] – this is the number that was included in your Revdex.com complaint. We have no record that we were calling this
number.
[redacted] – this number was found on your account in our system. This is the number that was previously
blocked.
[redacted] – this is the number we were calling for Marketing purposes. We have marked in our records that it is
associated with your account, and it has now been blocked as well. You should not receive any additional calls
on this number.
Once
again, I sincerely apologize for any inconvenience you may have experienced as
the result of these calls. If there are
any additional numbers that we need to block, please let us know. It is certainly not our intention to upset
our customers by calling them when they have requested that we stop. Additionally, it is not cost effective for us
to contact customers for marketing purposes if we know that they won’t be
interested in purchasing additional products. In any case, we want to make sure
that we have any numbers associated with you removed from our list to avoid
causing you any further distress.
Please
send any additional numbers that need to be removed from our promotional lists
to the email [email protected]. We will remove them from our lists as quickly
as possible. Should you have any further
questions or concerns, please feel free to contact me at 1-[redacted], Monday
through Friday, 8:00 AM to 4:30 PM, EST.
I
have received a copy of your complaint to the Revdex.com regarding the
Highlights Puzzle Club account for which you received an invoice. I am sorry for any misunderstanding that has
occurred and for the delay in my response while I researched your...
concern.
Our
records indicate that we received a response to one of our promotional mailings
and it was processed on June 16, 2014. The
mailing would have included your name and address information preprinted on a
form so it would show through a window on the envelope. This form would have included a place to
enter the name and address of a child to whom the club shipments were to be
sent.
After
researching your complaint along with the information you provided to our
representatives when you contacted our office, it appears that someone else
actually returned the form with an order included. The preprinted information does not appear to
have been crossed off when the form was returned to us, and we were not aware
that you had no connection with the child in question.
I
have verified that the membership was canceled, effective September 30, 2014. All charges have been removed from the
account. It is now reflected in our
records as closed with a $0.00 balance.
Additionally, the account was marked so that it will not be included in
any promotional lists moving forward.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
Revdex.com:I have reviewed the response made by Highlights for Children in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Jeff for responding. Whenever I receive generic mail that says "[redacted] Family," it's usually from a company that doesn't have a first name and they are usually soliciting us for the very first time. But since I signed up for Highlights, when I see mail sent in that matter, it confuses me because I never signed up using that name. So since it confused me, I'm thinking to myself, "Did someone purchase a yearly subscription for me?" And then I dispose of the mail because I think of it as a solicitation.Since the bills were disposed of due to the incorrect name, I request that you re-send the bill with the correct billing name of "*. [redacted]"
I am writing in response to your correspondence of February 18, 2015. I am satisfied with thedecision rendered by Mr. [redacted], the Puzzle Club, in this matter, and for intent and purposesconsider it resolved. Thank you for your assistance in mediating this matter
I
have received a copy of your complaint to the Revdex.com regarding
your account. I’m sorry for any misunderstanding that has occurred regarding
the Eagle Eye account in your name.
This
order was the result of a separate order form we received through the
mail. ...
It was not initiated as part of
your magazine subscription. As stated in
our previous email correspondence, since we had received an order form and were
sending shipments and receiving payments according to the details of the
promotional offer, we were unaware that you did not wish to order the
product.
The
club account was canceled and the outstanding balance was removed on November 19
as the result of your email. The
shipment that resulted in the balance due was sent on November 7. You may not have received that one yet – if so
it will be arriving shortly (Art Museum/Bumper Cars). Please keep it with our compliments and
disregard the invoice.
I
have processed a refund for your payment of $21.37 for the first 2 club
shipments that were sent. There is no
need to return these shipments. You may
expect to receive a check for the amount within 2-4 weeks.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
Dear Ms. [redacted]:
I have
received a copy of your complaint to the Revdex.com regarding your
Puzzle Club account. I’m sorry for any
misunderstanding that occurred regarding the promotional materials you
received.
The
promotional materials included with the card you...
received indicated that an
introductory shipment would be sent that included a free Puzzle Club book. A free tote bag, Achievement Certificate and
stickers were also to be included.
The
promotion went on to state that a second Puzzle Club book would be included to
review on a trial basis. If you chose
not to continue with the membership, you could let us know and we would cancel
the account and stop any future shipments.
The free book and tote bag would be yours to keep.
As we
had no record of receiving a cancellation request, we did not realize that it
was not your intention to continue in the club.
As a result, we sent a second shipment in good faith in accordance with
the details of the promotion.
Since it is clear from your complaint that this order was
the result of a misunderstanding, I have cancelled your Puzzle Club membership,
effective September 29, 2014. All
charges have been removed from your account.
Please note that while Highlights contracts with agencies to collect on
accounts that are past due, your credit rating will not be impacted.
Please
keep any shipments you received with my compliments. Additionally, I have removed your information
from our promotion lists. Please disregard
any mailings you may receive while this request processes through our systems.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at 1-888-372-6433, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
Account
# [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the prompt response by Which Way USA in the resolving this dispute.
the highlights company committed to refund our money and has yet to pay us, they are now denying that said they would. do you still have a copy of our file so I can send it to them as proof. when I try to access it online it say it is no longer available. thank you
I
have received a copy of your complaint to the Revdex.com regarding
your Hidden Pictures Club account. I’m
sorry for any misunderstanding that occurred regarding the promotional
materials you received.
The
details included with the card you received in the mail...
indicated that an
introductory shipment would be sent that included a free Hidden Pictures Club
book. A free tote bag, Let’s Play Hidden
Pictures poster and stickers were also to be included.
The
promotion went on to state that a second Hidden Pictures Club book would be
included to review on a trial basis. If
you chose not to continue with the membership, you could let us know and we
would cancel the account and stop any future shipments. The free book and tote
bag would be yours to keep.
I
have verified that the account was cancelled, effective September 15,
2014. The charge for the second book in
the introductory shipment was waived at that time. A second shipment, mailed September 8, was
already en route at the time of the cancellation.
Since
it is clear from your complaint that this order was the result of a
misunderstanding, I have issued a refund to your credit card for your recent
payment of $13.43 for the second shipment of Hidden Pictures Club books. Please allow three to five business days for
the refund to process to your credit card.
No further shipments will be sent.
Once
again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or
concerns, please feel free to contact me at ###-###-####, Monday through
Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me, along with the request to also be removed from your mailing list. I received an advertisement sent to The [redacted] Family. Please delete The [redacted] Family so that no future correspondence is sent - that would be much appreciated. I never received any direct mail advertisement until I received the first Highlights issue.
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
I
have received a copy of your complaint to the Revdex.com regarding
your account. I am so very sorry for any misunderstanding that has occurred
regarding the calls you were receiving. Your complaint was very concerning
because we do not ever call customers regarding invoices....
Also, you are correct
that your book club account is currently canceled and your magazine subscription
expired with the December 2013 issue.
There are no balances due on any of your accounts.
Additionally,
we were unable to locate any record that we were placing any sales calls to the
number provided in your complaint. However, since your complaint stated you
were receiving multiple calls from one of the numbers used by a TeleSales
vendor that calls customers on our behalf, we did some extensive research to
determine why you were receiving these calls.
Your
account was updated in our Marketing Database on 10/22/14 so that your phone
number would not be included in any promotional campaigns. After checking into
things further, it appears that the number we blocked was not the number we
were calling. These are currently the
numbers which we were able to locate in connection with your information:
[redacted] – this is the number that was included in your Revdex.com complaint. We have no record that we were calling this
number.
[redacted] – this number was found on your account in our system. This is the number that was previously
blocked.
[redacted] – this is the number we were calling for Marketing purposes. We have marked in our records that it is
associated with your account, and it has now been blocked as well. You should not receive any additional calls
on this number.
Once
again, I sincerely apologize for any inconvenience you may have experienced as
the result of these calls. If there are
any additional numbers that we need to block, please let us know. It is certainly not our intention to upset
our customers by calling them when they have requested that we stop. Additionally, it is not cost effective for us
to contact customers for marketing purposes if we know that they won’t be
interested in purchasing additional products. In any case, we want to make sure
that we have any numbers associated with you removed from our list to avoid
causing you any further distress.
Please
send any additional numbers that need to be removed from our promotional lists
to the email [email protected]. We will remove them from our lists as quickly
as possible. Should you have any further
questions or concerns, please feel free to contact me at 1-[redacted], Monday
through Friday, 8:00 AM to 4:30 PM, EST.
I
have received a copy of your complaint to the Revdex.com regarding the
Highlights Puzzle Club account for which you received an invoice. I am sorry for any misunderstanding that has
occurred and for the delay in my response while I researched your...
concern.
Our
records indicate that we received a response to one of our promotional mailings
and it was processed on June 16, 2014. The
mailing would have included your name and address information preprinted on a
form so it would show through a window on the envelope. This form would have included a place to
enter the name and address of a child to whom the club shipments were to be
sent.
After
researching your complaint along with the information you provided to our
representatives when you contacted our office, it appears that someone else
actually returned the form with an order included. The preprinted information does not appear to
have been crossed off when the form was returned to us, and we were not aware
that you had no connection with the child in question.
I
have verified that the membership was canceled, effective September 30, 2014. All charges have been removed from the
account. It is now reflected in our
records as closed with a $0.00 balance.
Additionally, the account was marked so that it will not be included in
any promotional lists moving forward.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:I have reviewed the response made by Highlights for Children in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you Jeff for responding. Whenever I receive generic mail that says "[redacted] Family," it's usually from a company that doesn't have a first name and they are usually soliciting us for the very first time. But since I signed up for Highlights, when I see mail sent in that matter, it confuses me because I never signed up using that name. So since it confused me, I'm thinking to myself, "Did someone purchase a yearly subscription for me?" And then I dispose of the mail because I think of it as a solicitation.Since the bills were disposed of due to the incorrect name, I request that you re-send the bill with the correct billing name of "*. [redacted]"
I am writing in response to your correspondence of February 18, 2015. I am satisfied with thedecision rendered by Mr. [redacted], the Puzzle Club, in this matter, and for intent and purposesconsider it resolved. Thank you for your assistance in mediating this matter
I
have received a copy of your complaint to the Revdex.com regarding
your account. I’m sorry for any misunderstanding that has occurred regarding
the Eagle Eye account in your name.
This
order was the result of a separate order form we received through the
mail. ...
It was not initiated as part of
your magazine subscription. As stated in
our previous email correspondence, since we had received an order form and were
sending shipments and receiving payments according to the details of the
promotional offer, we were unaware that you did not wish to order the
product.
The
club account was canceled and the outstanding balance was removed on November 19
as the result of your email. The
shipment that resulted in the balance due was sent on November 7. You may not have received that one yet – if so
it will be arriving shortly (Art Museum/Bumper Cars). Please keep it with our compliments and
disregard the invoice.
I
have processed a refund for your payment of $21.37 for the first 2 club
shipments that were sent. There is no
need to return these shipments. You may
expect to receive a check for the amount within 2-4 weeks.
Once
again, I sincerely apologize for any inconvenience you may have
experienced. Should you have any further
questions or concerns, please feel free to contact me at ###-###-####, Monday
through Friday, 8:00 AM to 4:30 PM, EST.
Thank
you,
[redacted]
Director,
Customer Contact Centers