Highline Auto Group

Initial Business Response / [redacted] (1000, 8, 2015/11/16) */ Dear Revdex.com Personal: I am writing this letter in respond to the letter that my business received on November 5, In the letter the customer [redacted] asking us to pay her dollars back from her deposit On May 15, 2015, the customer [redacted] arrived to our business mentioned above to purchase a carShe wanted the MercedesThe tag on the car that she wanted was dollarsHer down payment was dollarsShe gave us deposit and wrote a check with the remaining dollars deposit The Highline Auto Group collected all the information from her to submit them to the bank to approve her loanThe Top Financial Bank was unable to approve her loan, because the bank was unable to verify her residence and employmentShe provided the wrong information in the initial application We called her back and informed her that the bank was unable to approve her loan due to her address and employmentShe gave us another address and new employment address Once gain based on the new information she provided us, we submitted her loan application through Foreman FinancialOnce again the bank was unable to approve her loan due to her misinformation she provided Due to her misrepresentation of her information, the financial institutions were unable to approve her loanWe asked her to bring the car back She already drove the car for a monthWhen we gave her the car the mileage was (75919) and when she returned the car the mileage was (77552)When she returned the car we kept her deposit for the following reasonsPlease see the chart (Chart Info) If we look at the above chart we will include the following: [redacted] owe us dollarsIf we take her dollars deposit - from the expenses she caused = dollarsWe are asking her a full payment to our businessShe was not honest when she provided her employment and residence information According to PC118, she is subject to Perjury charges (if information is provided on the document, they may be guilty of perjuryOther examples of perjury include giving information when preparing taxes, given an incorrect police report, or going to court and giving a account of a crime to protect yourself or a defendant.) The Highline Auto Group is asking the Revdex.com to investigate her claim and to remove any negative points under the business name Thank you The Highline Auto Group - Representative/Owner Signature Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is about a contract and a lawThere either is a law to protect California consumers when engaging in a vehicle purchase that does not go final, or there is notEither it will be honored or it will notTime will tell Interestingly, the owner of Highline shared a great level of private details with me about other attempted buyers who did not complete their financialsI was concerned about starting this Revdex.com process as I thought Highline may share my personal details in this public forumTheir presentation of misrepresentation is upsetting as the information was offered and verified, yet deemed not good enough in the endThere was a concern over an employer having a land-line phone versus a virtual PBX system which was not preferred, nor was this said to be a potential issue when the deposit was paidIn my opinion, Highline should apologize for such an accusation, and not do that again with another consumer I am the one who took a hit on excessive pulls on my credit bureaus when Highline presented a contract and took a cash deposit based on their ability to secure final paperI am the one who paid for months of auto insurance for a car driven for one monthI am the one who paid 1,cash and was yelled at by all three employees of Highline when I asked what the process would be to return the adjusted amountIt was clear they had every intention of keeping the depositI find it interesting that they handed back the deposit check for 500.00, yet kept the cashIf they thought money were owed above the cash amount paid, why would they have released the check back? In my opinion, the claim of my owing them above an beyond the state of California amount is only in response to not being happy about this Revdex.com claim In my opinion, Highland's release of the deposit check confirms that they really do not believe they are entitled to additional funds They offered a chart in their response which does not appear that I may seeThat said, I would like Revdex.com to clarify if the contract protection for the cited law and included language covers our situationIs the law there as a starting point for the car lot to keep adding amounts?...Or, is the amount allowed by law as a maximum all a car lot can charge? It seems to me that this is why laws exist and contracts are writtenIf a car lot can just create a list of reasons to keep a deposit, why would the state enact and support a law to keep such from happening? Final Business Response / [redacted] (4000, 13, 2015/12/01) */ Highline Auto Group 12/01/ [redacted] Blvd Montclair, CA XXXXX Revdex.com Central California and Inland Empire Counties [redacted] Fresno, CA XXXXX Re: Case#XXXXXXXX Responding to the Complaint Filed by [redacted] Dear Revdex.com Personal: I am writing in respond to the last letter we received from Revdex.com regarding [redacted] She stated in her respond that the dollars was a depositIt was not, it was part of a down paymentShe stated that she was unable to see the chartShe was not honest from the beginning on her loan applicationShe stated that she paid insurance for six monthShe could cancel the insurance and the insurance company will refund her moneyShe was talking about the State of California car sales lotsOur business did not violet any Laws of the car lot businessI am requesting from her to remove her complain because her complain does not have any merit Once again her the chart and she could be able to see yet Cancellation of the contract for $ Restocking for $ First month car payment for $ GPS Plus installation for $ Cleaning and Detailing for $ Registration Fees $ The total will be 1251$ If we look at the above chart we will include the following: [redacted] owe us dollarsIf we take her dollars deposit - from the expenses she caused =dollarsWe are asking her a full payment to our businessShe was not honest when she provided her employment and residence information Thank you Final Consumer Response / [redacted] (4200, 15, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not appreciate the retaliatory nature of the accusations just because I filed this Revdex.com complaintHighline's owners spoke of numerous others who cancelled their contracts when the finance companies did not complete their respective contractsI am not the only one, yet I am the only one who was willing to file a Revdex.com case and the result is, in my opinion, an unwarranted negative slurCorrect and verifiable information was provided, it was just deemed not good enoughAn example of such was that my employer has a VOIP phone system and the lenders required a landline phone number...this was not shared with me until after I paid cash funds to Highline and paid for insurance and took the credit bureau hits for this contractThe insurance company failure to refund is a separate issueMy point was and is that it was an expense incurred by myself in good faithBoth sides in this contract incurred "costs of doing business" and "costs of consumer experience" above the contractTheir expenses should be theirs and mine should be mine Again, there is either a law on the books or there is notIf it were not, it would or should not be printed on actual contractSince it is part of the contract, it is part of the contract, simpleWithout such a consumer protection, car lots could charge wild amounts at will for everything they could imagineThat would put many consumers at risk, thus there is a law To the point of using the term incorrectly of down payment versus deposit, please review Highline's most recent statement....because they use the term interchangeablyThey begin by stating that it was a down payment, then they state "her dollars deposit." Either way, it was cash paid in good faith as Highline indicated all was in order to proceed In my opinion, Highline should not go above and beyond the contract with claims for money not allowable under the contractLanguage in the agreement does not allow for the fees in their chart, just a simple maximum amount withheld of I do not see why costs of doing business are rolled into contracts that do not allow for suchAnother example is that the first month's payment was not due until after the car was retunedIf creative and non-contractual line items are allowed, it should only be allowed up to and not beyond the maximum amount allowed by law In my opinion, I am asking that the law be observed, respected and upheldHow is keeping above the amount they may keep by law, lawful? I again, request a lawful refund of

Initial Business Response /* (1000, 8, 2015/11/16) */
Dear Revdex.com Personal:
I am writing this letter in respond to the letter that my business received on November 5, 2015. In the letter the customer [redacted] asking us to pay her 750 dollars back from her deposit.
On May 15, 2015, the...

customer [redacted] arrived to our business mentioned above to purchase a car. She wanted the Mercedes. The tag on the car that she wanted was 12485 dollars. Her down payment was 1500 dollars. She gave us 1000 deposit and wrote a check with the remaining 500 dollars deposit.
The Highline Auto Group collected all the information from her to submit them to the bank to approve her loan. The Top Financial Bank was unable to approve her loan, because the bank was unable to verify her residence and employment. She provided the wrong information in the initial application.
We called her back and informed her that the bank was unable to approve her loan due to her address and employment. She gave us another address and new employment address.
Once gain based on the new information she provided us, we submitted her loan application through Foreman Financial. Once again the bank was unable to approve her loan due to her misinformation she provided.
Due to her misrepresentation of her information, the financial institutions were unable to approve her loan. We asked her to bring the car back.
She already drove the car for a month. When we gave her the car the mileage was (75919) and when she returned the car the mileage was (77552). When she returned the car we kept her deposit for the following reasons. Please see the chart.
(Chart Info)
If we look at the above chart we will include the following: [redacted] owe us 251 dollars. If we take her 1000 dollars deposit - from the expenses she caused = 251 dollars. We are asking her a full payment to our business. She was not honest when she provided her employment and residence information.
According to PC118, she is subject to Perjury charges (if false information is provided on the document, they may be guilty of perjury. Other examples of perjury include giving false information when preparing taxes, given an incorrect police report, or going to court and giving a false account of a crime to protect yourself or a defendant.)
The Highline Auto Group is asking the Revdex.com to investigate her claim and to remove any negative points under the business name.
Thank you
The Highline Auto Group - Representative/Owner Signature
Initial Consumer Rebuttal /* (3000, 10, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is about a contract and a law. There either is a law to protect California consumers when engaging in a vehicle purchase that does not go final, or there is not. Either it will be honored or it will not. Time will tell.
Interestingly, the owner of Highline shared a great level of private details with me about other attempted buyers who did not complete their financials. I was concerned about starting this Revdex.com process as I thought Highline may share my personal details in this public forum. Their presentation of misrepresentation is upsetting as the information was offered and verified, yet deemed not good enough in the end. There was a concern over an employer having a land-line phone versus a virtual PBX system which was not preferred, nor was this said to be a potential issue when the deposit was paid. In my opinion, Highline should apologize for such an accusation, and not do that again with another consumer.
I am the one who took a hit on excessive pulls on my credit bureaus when Highline presented a contract and took a cash deposit based on their ability to secure final paper. I am the one who paid for 6 months of auto insurance for a car driven for one month. I am the one who paid 1,000 cash and was yelled at by all three employees of Highline when I asked what the process would be to return the adjusted amount. It was clear they had every intention of keeping the deposit. I find it interesting that they handed back the deposit check for 500.00, yet kept the cash. If they thought money were owed above the cash amount paid, why would they have released the check back? In my opinion, the claim of my owing them above an beyond the state of California amount is only in response to not being happy about this Revdex.com claim.
In my opinion, Highland's release of the deposit check confirms that they really do not believe they are entitled to additional funds.
They offered a chart in their response which does not appear that I may see. That said, I would like Revdex.com to clarify if the contract protection for the cited law and included language covers our situation. Is the law there as a starting point for the car lot to keep adding amounts?...Or, is the amount allowed by law as a maximum all a car lot can charge?
It seems to me that this is why laws exist and contracts are written. If a car lot can just create a list of reasons to keep a deposit, why would the state enact and support a law to keep such from happening?
Final Business Response /* (4000, 13, 2015/12/01) */
Highline Auto Group 12/01/2015
[redacted] Blvd
Montclair, CA XXXXX

Revdex.com Central California and Inland Empire Counties
[redacted]
Fresno, CA XXXXX

Re: Case#XXXXXXXX
Responding to the Complaint Filed by [redacted]

Dear Revdex.com Personal:

I am writing in respond to the last letter we received from Revdex.com regarding [redacted]. She stated in her respond that the 1000 dollars was a deposit. It was not, it was part of a down payment. She stated that she was unable to see the chart. She was not honest from the beginning on her loan application. She stated that she paid insurance for six month. She could cancel the insurance and the insurance company will refund her money. She was talking about the State of California car sales lots. Our business did not violet any Laws of the car lot business. I am requesting from her to remove her complain because her complain does not have any merit.
Once again her the chart and she could be able to see yet.
Cancellation of the contract for $250
Restocking for $250
First month car payment for $426
GPS Plus installation for $175
Cleaning and Detailing for $100
Registration Fees $50

The total will be 1251$

If we look at the above chart we will include the following: [redacted] owe us 251 dollars. If we take her 1000 dollars deposit - from the expenses she caused =251 dollars. We are asking her a full payment to our business. She was not honest when she provided her employment and residence information.
Thank you
Final Consumer Response /* (4200, 15, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not appreciate the retaliatory nature of the false accusations just because I filed this Revdex.com complaint. Highline's owners spoke of numerous others who cancelled their contracts when the finance companies did not complete their respective contracts. I am not the only one, yet I am the only one who was willing to file a Revdex.com case and the result is, in my opinion, an unwarranted negative slur. Correct and verifiable information was provided, it was just deemed not good enough. An example of such was that my employer has a VOIP phone system and the lenders required a landline phone number...this was not shared with me until after I paid cash funds to Highline and paid for insurance and took the credit bureau hits for this contract. The insurance company failure to refund is a separate issue. My point was and is that it was an expense incurred by myself in good faith. Both sides in this contract incurred "costs of doing business" and "costs of consumer experience" above the contract. Their expenses should be theirs and mine should be mine.
Again, there is either a law on the books or there is not. If it were not, it would or should not be printed on actual contract. Since it is part of the contract, it is part of the contract, simple. Without such a consumer protection, car lots could charge wild amounts at will for everything they could imagine. That would put many consumers at risk, thus there is a law.
To the point of using the term incorrectly of down payment versus deposit, please review Highline's most recent statement....because they use the term interchangeably. They begin by stating that it was a down payment, then they state "her 1000 dollars deposit." Either way, it was cash paid in good faith as Highline indicated all was in order to proceed.
In my opinion, Highline should not go above and beyond the contract with claims for money not allowable under the contract. Language in the agreement does not allow for the fees in their chart, just a simple maximum amount withheld of 250. I do not see why costs of doing business are rolled into contracts that do not allow for such. Another example is that the first month's payment was not due until after the car was retuned. If creative and non-contractual line items are allowed, it should only be allowed up to and not beyond the maximum amount allowed by law.
In my opinion, I am asking that the law be observed, respected and upheld. How is keeping 750 above the amount they may keep by law, lawful? I again, request a lawful refund of 750.