Highline Automotive Inc

We have worked with the customer directly in resolving this matterWe have made it right by replacing the vehicle and applying all payments already made, and both parties are satisfied with the solution

Ive met with the buyer of the vehicle and settled on an amounts that satisfies him, he is very happy with the resolution and is willing to withdraw his complaint if possible. I was out of town and by the time he I got back to resolve with him he had already wrote this complaint.

We sold this customer a vehicle and took in their vehicle as a trade in, they negotiated all the terms of the price of the vehicle they purchased from us, they took the vehicle to a mechanic before they purchased it from us and he passed the inspection on it with flying colors, they came back and...

did all of the paperwork after the inspection and took delivery of the vehicle, 1 month after they bought it from us the vehicle started experiencing issues..they came back to us one month after they purchased the vehicle AS-IS and wanted us to give them a full refund which is very unethical. We offered to take it back in for the value it is worth on trade in the poor condition they brought the vehicle back in which was $9,000 but they weren't satisfied, we also offered to sell them another vehicle on the lot at pure cost so they can catch a break. We have tried everything in our power to resolve this claim and the customer is being very unreasonable in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]