Initial Business Response / [redacted] (1000, 5, 2017/07/10) */ Resident did move in mid-February of this yearWe do have records of all service requests that resident has called in aboutEach one of them have been taken care of either the same day or within hours Our records show that the first request regarding "spiders" or "ants" was May 18thOur maintenance staff went over and set ant traps in the apartment until our pest control company, ARAB, came out on May 23rdth and sprayed the apartmentOur records show that we did not receive another complaint until June 28thThis complaint was regarding several issues in the apartment including spiders and a "brown recluse"We immediately sent our maintenance supervisor down and he met with the resident in the apartmentAll issues were handled and our maintenance supervisor reported seeing minor evidence of spidersThe residents "girlfriend" stated to our supervisor that maybe ""his" mom needs to come over and clean more often" We, once again, had ARAB come out and meet with our supervisor and the residentARAB made it very clear that "brown recluse" spiders are very unlikely to be in an apartmentHowever, they sprayed the apartment againOn July 6th, ARAB came back out and met with the maintenance supervisor and the resident againAt this time the resident showed a picture of a spider that he had taken that was the alleged "brown recluse", to ARABThe ARAB rep confirmed that it was NOT a brown recluseAt this time there were no signs of spiders or ants It was agreed upon by the resident, maintenance supervisor and ARAB that they are meeting at the apartment on July 25th, to do a follow up In the meantime, we are more than happy to take care of any further requests that the resident may have I can provide copies of all work order and ARAB receipts if necessary Thank you [redacted] Property Manager Arbor Lakes Apartments Ph XXX-XXX-XXXX Fx XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/07/10) */
Resident did move in mid-February of this year. We do have records of all service requests that resident has called in about. Each one of them have been taken care of either the same day or within 24 hours.
Our records show that the first...
request regarding "spiders" or "ants" was May 18th. Our maintenance staff went over and set ant traps in the apartment until our pest control company, ARAB, came out on May 23rdth and sprayed the apartment. Our records show that we did not receive another complaint until June 28th. This complaint was regarding several issues in the apartment including spiders and a "brown recluse". We immediately sent our maintenance supervisor down and he met with the resident in the apartment. All issues were handled and our maintenance supervisor reported seeing minor evidence of spiders. The residents "girlfriend" stated to our supervisor that maybe ""his" mom needs to come over and clean more often".
We, once again, had ARAB come out and meet with our supervisor and the resident. ARAB made it very clear that "brown recluse" spiders are very unlikely to be in an apartment. However, they sprayed the apartment again. On July 6th, ARAB came back out and met with the maintenance supervisor and the resident again. At this time the resident showed a picture of a spider that he had taken that was the alleged "brown recluse", to ARAB. The ARAB rep confirmed that it was NOT a brown recluse. At this time there were no signs of spiders or ants.
It was agreed upon by the resident, maintenance supervisor and ARAB that they are meeting at the apartment on July 25th, to do a follow up.
In the meantime, we are more than happy to take care of any further requests that the resident may have.
I can provide copies of all work order and ARAB receipts if necessary.
Thank you
[redacted]
Property Manager
Arbor Lakes Apartments
Ph XXX-XXX-XXXX
Fx XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2017/07/10) */ Resident did move in mid-February of this yearWe do have records of all service requests that resident has called in aboutEach one of them have been taken care of either the same day or within hours Our records show that the first request regarding "spiders" or "ants" was May 18thOur maintenance staff went over and set ant traps in the apartment until our pest control company, ARAB, came out on May 23rdth and sprayed the apartmentOur records show that we did not receive another complaint until June 28thThis complaint was regarding several issues in the apartment including spiders and a "brown recluse"We immediately sent our maintenance supervisor down and he met with the resident in the apartmentAll issues were handled and our maintenance supervisor reported seeing minor evidence of spidersThe residents "girlfriend" stated to our supervisor that maybe ""his" mom needs to come over and clean more often" We, once again, had ARAB come out and meet with our supervisor and the residentARAB made it very clear that "brown recluse" spiders are very unlikely to be in an apartmentHowever, they sprayed the apartment againOn July 6th, ARAB came back out and met with the maintenance supervisor and the resident againAt this time the resident showed a picture of a spider that he had taken that was the alleged "brown recluse", to ARABThe ARAB rep confirmed that it was NOT a brown recluseAt this time there were no signs of spiders or ants It was agreed upon by the resident, maintenance supervisor and ARAB that they are meeting at the apartment on July 25th, to do a follow up In the meantime, we are more than happy to take care of any further requests that the resident may have I can provide copies of all work order and ARAB receipts if necessary Thank you [redacted] Property Manager Arbor Lakes Apartments Ph XXX-XXX-XXXX Fx XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/07/10) */
Resident did move in mid-February of this year. We do have records of all service requests that resident has called in about. Each one of them have been taken care of either the same day or within 24 hours.
Our records show that the first...
request regarding "spiders" or "ants" was May 18th. Our maintenance staff went over and set ant traps in the apartment until our pest control company, ARAB, came out on May 23rdth and sprayed the apartment. Our records show that we did not receive another complaint until June 28th. This complaint was regarding several issues in the apartment including spiders and a "brown recluse". We immediately sent our maintenance supervisor down and he met with the resident in the apartment. All issues were handled and our maintenance supervisor reported seeing minor evidence of spiders. The residents "girlfriend" stated to our supervisor that maybe ""his" mom needs to come over and clean more often".
We, once again, had ARAB come out and meet with our supervisor and the resident. ARAB made it very clear that "brown recluse" spiders are very unlikely to be in an apartment. However, they sprayed the apartment again. On July 6th, ARAB came back out and met with the maintenance supervisor and the resident again. At this time the resident showed a picture of a spider that he had taken that was the alleged "brown recluse", to ARAB. The ARAB rep confirmed that it was NOT a brown recluse. At this time there were no signs of spiders or ants.
It was agreed upon by the resident, maintenance supervisor and ARAB that they are meeting at the apartment on July 25th, to do a follow up.
In the meantime, we are more than happy to take care of any further requests that the resident may have.
I can provide copies of all work order and ARAB receipts if necessary.
Thank you
[redacted]
Property Manager
Arbor Lakes Apartments
Ph XXX-XXX-XXXX
Fx XXX-XXX-XXXX