Hightech Automotive

This letter is in response to the complaint from [redacted] , Order/Account #***Mr [redacted] brought his Toyota in on 10/25/with two complaints: a blinker that wouldn't shut off after turning and for a vibration that occurs around mph ? We went over with Mr [redacted] what the diagnostics would consist of for both items and he approved the fees in writingWe performed a road test and Inspected the steering & suspension as well as performed a multi-point inspectionDuring this we noticed certain replacement parts that had been installed due to an accident but we determined these components were within factory specificationsWe also discovered a tire th;;it had a broken belt (a piece of tread missing) and determined it would need replacing to determine if that was the cause for the vibration ? Alignments can be done without repairing suspension parts but it is High Tech's policy to repair unsafe items first (like a bad tire or bent wheel) before doing an alignment so the customer receives a proper & accurate alignment and will not have to have it done againIf the wheel was bent, that would throw off the angles and the alignment would also be offOnce the tire was replaced, the alignment performed prior would be inaccurate ? We did not charge for an alignmentEvery customer receives a free multi-point inspection for safety reasons so we can make recommendations that would allow for customer safety & vehicle longevityWe would never do just an alignment without checking for bad brakes or other safety concernsWe understand that Mr [redacted] is a student which is yet another reason we do the inspections - budgeting for car repairs is importantWe make recommendations based on what needs done immediately and what can be done at a later date ? The $fee was for diagnostics onlyWe did not charge for anything else and we would never charge for anything we didn't do or for what was not necessary ? We do not think a refund would be fair since we only charged the diagnostics and those charges were approved ahead of timeWe regret Mr [redacted] had a negative experience with us but we stand by our charges and safety procedures & recommendations ? Sincerely, Gary H [redacted] - ***

Complaint: [redacted] I am rejecting this response because:The cost for the service performed by high tech auto is an outrage! ? And they know it! ? I have asked several reputable businesses about their service and they could not believe it! ? I showed them a copy of the receipt? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The cost for the service performed by high tech auto is an outrage! And they know it! I have asked several reputable businesses about their service and they could not believe it! I showed them a copy of the receipt Sincerely, [redacted]