HighTechLending

I am not asking you to issue a citation I want whatever your agency can apply for me to file a complaint against this company The complaint is that they represented themselves as an agent that could assist in reducing our mortgage interest rate and help with refinancing our home They have al of our personal information which could be detrimental to us if abused They have misrepresented themselvesHigh Tech Lending has copies of our bank statements, pay stubs, mortgage statements, and a credit authorization I don't know if you can assist on having them return the documents, or f they are a legitimate company, to follow through with what they promised.Thank you, Mr [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem: Hightech approved a mortgage loan, we paid for the appraisal, and now they are denying the loan, promised the refund for the appraisal, but in attempting to contact them, we have been referred to different loan officers and each one has a different storyThe last person was [redacted] We feel that we were treated dishonestly and defrauded out of our moneyThis process began back in JulyThe approval and appraisal was doneWe want the refund that we were promised by [redacted] .Desired Resolution: Refund Regards, [redacted]

To whom it may concern: Please accept this letter as our response and resolution to the complaint noted aboveAttempts were made, via email and phone calls, to contact the consumer through the dates 9/15/– 9/18/with no response from the consumerThe consumer loan documents were reviewed and the Branch Manager assigned to this file was interviewedThe consumer is complaining of “fraudulent practices” of which none were foundHowever, the consumer's loan file did take a series of events that caused the consumer frustrationThe following is a brief explanation of this matterOn, or about, 6/23/15, [redacted] applied for a mortgage with HighTechLending on his home in ***Within a week of his application, the loan originator handling the file was released and his desk phone line was eventually and incorrectly forwarded another employee resulting in a line that was no longer in serviceThis caused the consumer to become alarmed and to file the complaint with Revdex.comAt the time, the volume of loans at the branch were unusually excessive causing general service and processing delays on all loansThe loan was a challenging loan that prevented it from being funded by HighTechLending requiring it to be brokered to another lenderThe consumer was eventually reached in August with loan updates and the process was eventually put back on trackIn reviewing the loan records, it appears that the loan should be out of underwriting later in September, however the outcome is not knownThe consumer also asked for all bank statements, paystubs, etcto be returned for fear of identity theftWhile the company would like to agree to this, it is a requirement that all consumer loan documents be maintained should they be selected for random audits by either [redacted] ***, HUD, or the California Department of Business OversightAt this moment, I am confident that this problem has been resolved and that the consumer is properly being serviced againWe feel that this should close this complaint requestPlease contact me with any follow up questionsSincerely, [redacted] ***

To Whom it May Concern: It is not the policy to refund appraisal fees when the borrower no longer qualifies for a loanOn 11/20/15, [redacted] spoke with Mr [redacted] who informed Mr [redacted] that he no longer is employed at [redacted] and is on disability and social securityUnfortunately, with the loss of income, Mr [redacted] no longer qualifies for a loan and the loan was withdrawnWhile this loan was challenging from the beginning, the company does not, nor can not, assume responsibility for fees incurred by the borrower in the course of obtaining a mortgage loanI hope this resolves this complaint [redacted] Branch Services

To whom it may concern:Please accept this letter as our response and resolution to the complaint noted above.Attempts were made, via email and phone calls, to contact the consumer through the dates 9/15/– 9/18/with no response from the consumerThe consumer loan documents were reviewed and the Branch Manager assigned to this file was interviewedThe consumer is complaining of “fraudulent practices” of which none were foundHowever, the consumer's loan file did take a series of events that caused the consumer frustrationThe following is a brief explanation of this matter.On, or about, 6/23/15, [redacted] applied for a mortgage with HighTechLending on his home in ***Within a week of his application, the loan originator handling the file was released and his desk phone line was eventually and incorrectly forwarded another employee resulting in a line that was no longer in serviceThis caused the consumer to become alarmed and to file the complaint with Revdex.com.At the time, the volume of loans at the branch were unusually excessive causing general service and processing delays on all loansThe loan was a challenging loan that prevented it from being funded by HighTechLending requiring it to be brokered to another lenderThe consumer was eventually reached in August with loan updates and the process was eventually put back on trackIn reviewing the loan records, it appears that the loan should be out of underwriting later in September, however the outcome is not known.The consumer also asked for all bank statements, paystubs, etcto be returned for fear of identity theftWhile the company would like to agree to this, it is a requirement that all consumer loan documents be maintained should they be selected for random audits by either [redacted] ***, HUD, or the California Department of Business Oversight.At this moment, I am confident that this problem has been resolved and that the consumer is properly being serviced againWe feel that this should close this complaint requestPlease contact me with any follow up questions.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Hightech Lending was aware of the income of Mr [redacted] when the process first started in July, Mr [redacted] was already on disability at the time of the initial application and Hightech was we aware of this situation, had no problem with it and went forward with the application process The loan was approved and the net process was the appraisal When the company resended their offer, Mr [redacted] informed Mr [redacted] that he would have the appraisal fund refunded Upon attempting to reach Mr [redacted] , he is no longer at that extension We attempted to leave messages and there has been no response from Hightech Lending Regards, [redacted]