Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again this business resorts to acknowledging rights of each person, but then again is rude and unprofessionalNow I am called a tattle-tail? Is it simply me or is it impossible for this business to not be completely unprofessional to their customers? Are they incapable for apologizing for their rudness? Telling me to r e l a x, in one email and now stating in their response the I have a year old mentality and I am tattle-tailing? Wow-completely unbelievable.
I again ask that a negative report of unprofessional conduct be placed on this businessPeople should know what they are like when it comes to customer service and getting their moneyThere is no room for compassion, kindenss, or mistakes with these peopleA simple
email as a heads up about the procedure to get their almighty $bucks back so I would know about the email from GunsAmerica would have completely taken care of this whole thingOr a simple "yea sorry about thwas necessary due to how we post and it is not big deal-change your addy to get back on the site" would have stopped this issueBut no I get a rude-you screwed up and pushed the button TWICE-TAKE RESPONSIBILITY-YOU ARE A BAD EXAMPLE slander ensued.
Regards,
*** *** ***
Customer pushed the "buy it now" button TWICE :Here are the exact words stated on Guns America: Buy Now (She pushed "Buy Now" & it took her to page two )Commit to buy (with a blank box that may or may not be checked) By clicking Commit to buy button, you commit to buy this item from the seller(she checked the box to complete the transaction ) Up until this point I as a seller had nothing to do with her purchasing itShe did not ask any questions or email me before purchasingI simply followed the rules that are laid out for me as a seller on Guns America, nothing more, nothing lessWe never once tried to force her into buying the firearm after she changed her mindShe asked me to remove her name from the purchase
here is the email:
Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrohad the white pearl frameI did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice I just really did not like the
color.
Please
remove my name from the gun.
Thank
you
***
So I removed her name from the purchase as she requested letting Guns America know she had changed her mind and was not going to pay. Guns America gave her the non paying buyer strike and refunded the $they had charged me when she purchased itAs a seller I have to do this to get my $back, I have no other choiceThese are the rules set forth by Guns AmericaWe have every right to get our $back, she has every right to be unhappy about itAnd yes she can complain to everyone that will listen , that is her right alsoWe are done with this issue and the tattle-tail mentality
Feedback for Highway Antiques on Guns America
GunsAmerica Member Since:
4/4/
Total Transactions:
Total Negative:
Positive Feedback:
100%Good Morning-
Sorry it took me a whole day to get back to youBeing a
teacher and end of school I am getting a lot of emails daily!
First I want to apologize-I am very new to GunsAmerica and did not realize that
I had clicked on the buy buttonI was just trying to get the pictures to
enlarge and swipe through them on my iPadWith that said I was glad I had
reserved it since I then researched the gun and realized they are hard to come
buy at the price you are offering.
I have been wanting a PLady model for a long time so I
was shopping around and stumbled upon this gun
I talked to the other half and mulled it overI have never
bought a gun online like this and then shippedI have always held and
manipulated them firstI am familiar with the size and modelI am very leery
to get this gun though
What is your policy as far as if the gun comes in and the
FFL I have to shipped to scratches the gun? What if it comes damaged? I called
the FFL and they have to open and log the gun "into their systerm" as
they sayI called around and most do thisMy worry is that a rare gun like
this-they will want itI ordered a Kimber Sapphire through a local gun store
and got burcame from their distributor and they 'checked it in' and told
me it was slightly damagedThey gave me a full refund only to have me see a
guy buy it while I was still in the shop looking at a PSeemed to me that
the guy was a buddy of the clerk and I left immediately after complaining to
the owner.
If there is a scratch or something like that on the gun-can
I deny ownership and have them send it back for a new one?
I know I am being high maintenance and if that kills the deal
then I understandI just want to know all my options.
I prefer a money order payment if I can get some more info
on the aboveDo you take cashiers checks from the actual bank? I get those for
free verses a money orderAlso is there a layaway plan so I can pay in
installments?
I look forward to working with you on this purchase.
*** *** ***
=================================================================
Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrohad the white pearl frameI did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice I just really did not like the
color.
Please
remove my name from the gun.
Thank
you.
***
============================================================================
So I tell you of a bad experience of buying a gun sight
unseen, tell you that I did not mean to click he gun into the cart that
automatically puts me as the buyer-and then state I found this gun locally and
did not like the color and purchased something else that suited me better only
to get a email from GunsAmerica that I have a report as a
"non-buyer"?
Yea great consumer serviceI will not recommend you to
ANYONEI make sure to list all my emails to and from you in my experience
column and on Facebook
Totally rude also how you told me to "r e l a
x" in your last email to me by the wayConsumer is always right and
personal comfort level has to be respectedI guess not with your companyI
will also report this to Revdex.com
*** *** ***
Sent from my iPad ================================================================================...⇄ />
Well
I guess you make your business on $you lose
Also
I guess you never make a mistake on a mobile device.
Wow-well
I guess you have taught me a lesson.
Its not like Facebook didn't just go public and makes billions a yearI guess
my opinion and proof of your emails won't lose you any business...or will
it.
Lets
find out.
*** ================================================================================...⇄ />
And
you should learn that a gun is not a stack of potatoes or some stupid antique
that will be displayed and NOT used!
Guns
for protection is a a huge purchase that should be taken seriously I
told you of my reservations buying something sight unseenYes I verified the
purchaseI also told you I talked to 'to my other half' to mull it overHe
talked to me about the slick grips and suchNo laser, no 7round mag that comes
with, all the extra assorted we would have to purchase to make it functional
for me, and the other incident that happened with a online ordering purchase
through a LGS I also emailed you stating all of this as wellYou told
me it is in mint condition and to RELAX! I don't just care about looks! I care
if I can do a tactical reload and rack the slide in a life or death situation
when heart rate is upThis and sweating will cause hands to loose their grip!
I am not thinking of my damn students at that time, I am thinking of my two
girls that I need to protect and survive to raise!
I am
just glad I did find the gun locally and realize that I did not like it before
buying from youMy husband brought the purple for himself as a show piece for
his collectionI stated I liked the purple more than the blue and so he bought
that one I never stated I got the purple gun for meI actually ended up
buying the colt because I did not like the slick grips, the slick slide,
and yes the color of the blue on the SigIt was too slick for my handsBut
yet I am supposed to buy a gun that I will use to protect my family just
because you are perturbed that I did not honor a sight unseen purchase from
your location? I am taking responsibility you hag! I am not going to plunk $
down on a gun that I will carry only because it may hurt your feelings if I
don't! I told you I found something functional for me.
Stop
emailing meYou never once stated-happy that you found something YOU like and
are COMFORTABLE WITHSorry it was not with usNo you have done nothing but
attack each email and be unprofessionalAnd yes I will be taking this up with
the Revdex.com and my silly Facebook page, and I hope you are the owner of that silly
storeMy husband is quite upset and will be calling tomorrowPlus all his
military buddies at his Luke Air Force base job now know of your unprofessional
behavior toward me.
Maybe
before emailing such rude comments you should think and take
responsibility.
I
will be blocking your email address from now onJust unbelievable how rude you
are ================================================================================...⇄ />
*** *** *** *** *** ** ***
ApproveDelete
Doubt if the personnel will allow this post
because why allow honest feedback? People are rude and unprofessional
Especially ***They don't care that you are needing a functional gun for a
CCW for your wife just that you purchase a gun if you click a button online
You should honor a gun purchase no matter what even if you find the gun locally
and are very uncomfortable in carrying inNope you clicked that button and
verified, so by God no matter you need to spend your cash, and your wife just
be screwed in a gun fight! In all my years in the military and now as a
engineer I have never ran across such peopleAll gun store owners in my local
area understand you just don't buy any gun for a CCWIf it is a show piece,
just to just burn ammo wifor itBut something you are betting your life
on-you buy what fits you and makes you comfortableNot to just make sure
someone doesn't get their pants in a twist if you don't buyBeware of pushy
sales people at this placeEspecially with your wives getting a CCW==================================================================They
are not threats lady-they are simple statements that I have the right as a
consumerI have the right to state that I had a bad experience from your
companyI have the right of free speech to put my bad experience on Facebook
and tell my friends/my husbands friends, AND I have the right to my a complaint
to the Revdex.comI have the right to request that you stop emailing and you don'tI
have the right to call you rude in your dealings with meMy husband has the
right to call the business as tell the owners of your dealings with me and how
I felt I was treated during thisSo if you are the owner, you should be
getting something for the Revdex.com on this in the next few daysWe have sent the
complaint in via online, and will be following upIf you are not-well then
your boss willAt least I told you what my intentions were before doing them
You could have emailed me about the non-buyer status before doing itI did not
see that on the website which I am sure you'll take as me not taking
responsibility instead of a simple mistake.
This
will be my last email because you only want to keep this going because you will
not let it go and I will not have someone tell me I don't have rights and claim
I am threatening them when it is THEIR behavior as a seller that let this
transaction go bad.
I'll
just forward them to the WI Revdex.com and to my other half to take care of which
again is might right as a very dissatisfied consumerEither way you did not
and will never get my businessI can just change or make a new profile on
GunsAmerica if I ever choose to go on the website again and your non-payer
report will not affect me.
Sent from my iPad
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My desired outcomes were:
1. Stop harassing and sending very rude and unprofessional emails.
2. Change the set up on the website GunsAmerica to allow for a reserve on the gun instead of automatic purchasing. The only way to hold the gun is to purchase. No where on the site could I find that I would be reported as a non-buyer in order for the business to gain back a fee. I have complained to GunsAmerica of this and this business. Other buisness else's that sell there can change the setup.
3. A apology for this business rudness to me and my family.
Number 1 has been accomplished. The business is no longer sending emails since they know I have reported them to the Revdex.com and GunsAmerica. Number 2 and 3 are unresolved. Highway 14 only sent emails of the transaction, and the supposed email response to my husband where [redacted] again blames us for this whole issue was never received. I believe she made that up in the email timeline to make Highway 14 look like they were trying to resolve the issue. At this point I insist that there buisness receive a negative report on your site so other people can see that they truly do not care about the customer or their feelings in such a important purchase, only the money.
Regards,
[redacted]
what happened in the order it happened:
Hi [redacted] ,
Thanks for purchasing
this item. Your total is $650.00 with Shipping and Insurance.
If you choose to pay
with credit card add $19.50 for a total of $669.50
If you mail a personal
check it must clear our bank. Up to 8 Business days before we mail your
firearm. Our discretion.
(Please
email us back with your Payment Option)
All
the information is below:
We prefer checks or
money order/cashier check but do accept Master Card/Visa/Discover.
If paying
by credit card you can call Highway 14 Antiques ###-###-####
Ask for
[redacted]. 3% Extra for Credit cards
Our FAX # for FFL
Transfer is: ###-###-####
can also be emailed to: [redacted]
IMPORTANT: YOUR FFL DEALER MUST INCLUDE YOUR NAME
(Somewhere on the faxed or emailed copy, so we know WHO it is for)
OR WE WILL NOT MAIL THE FIREARM
It is Buyers responsibility to be sure we receive the FFL
Highway 14 Antiques
Monday-Saturday 10-5 & Sundays 11-5 (Best to call Mon-Sat)
Business Phone: ###-###-####
Address for Payment: (Make Payments out to: Highway 14 Antiques)
Highway 14 Antiques
1202 N Main St Suite B
Viroqua, WI 54665
http://www.highway14antiques.com/
We will mail Firearm within 48 Hrs of payment being
received & cleared.
We Use UPS/Ground (Long Guns) & Priority Mail (Handguns) &
Always Fully Insure.
Signature Required. ……………………………………………………………………�...⇄ />
From: [redacted] Sent: Friday, May 15, 2015 9:32 AMTo: Highway 14 AntiquesSubject: Re: buyer information & invoice Sig Blue Ice
Good Morning-
Sorry it took me a whole day to get back to you. Being a
teacher and end of school I am getting a lot of emails daily!
First I want to apologize-I am very new to GunsAmerica and did not realize that
I had clicked on the buy button. I was just trying to get the pictures to
enlarge and swipe through them on my iPad. With that said I was glad I had
reserved it since I then researched the gun and realized they are hard to come
buy at the price you are offering.
I have been wanting a P238 Lady model for a long time so I
was shopping around and stumbled upon this gun.
I talked to the other half and mulled it over. I have never
bought a gun online like this and then shipped. I have always held and
manipulated them first. I am familiar with the size and model. I am very leery
to get this gun though.
What is your policy as far as if the gun comes in and the
FFL I have to shipped to scratches the gun? What if it comes damaged? I called
the FFL and they have to open and log the gun "into their systerm" as
they say. I called around and most do this. My worry is that a rare gun like
this-they will want it. I ordered a Kimber Sapphire through a local gun store
and got burnt-it came from their distributor and they 'checked it in' and told
me it was slightly damaged. They gave me a full refund only to have me see a
guy buy it while I was still in the shop looking at a P938. Seemed to me that
the guy was a buddy of the clerk and I left immediately after complaining to
the owner.
If there is a scratch or something like that on the gun-can
I deny ownership and have them send it back for a new one?
I know I am being high maintenance and if that kills the
deal then I understand. I just want to know all my options.
I prefer a money order payment if I can get some more info
on the above. Do you take cashiers checks from the actual bank? I get those for
free verses a money order. Also is there a layaway plan so I can pay in 3
installments?
I look forward to working with you on this purchase.
[redacted] ……………………………………………………………………�...⇄ />
This gun is brand New in the box. It has a special plastic
covering to protect it. I looked this over myself it is MINT. There is no
reason it would be damaged in shipping or damaged when opened. Please email
back your payment method and r e l a x .
Also if the finish were to scratch within the next few months
you could call sig and they would fix or replace it for free. This finish is
made tough.
Thanks J
[redacted] ……………………………………………………………………�...⇄ />
Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrong-it had the white pearl frame. I did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice 380. I just really did not like the
color.
Please
remove my name from the gun.
Thank
you.
[redacted] ……………………………………………………………………�...⇄ />
Then I went to Guns America and
reporter her has a non paying buyer. This gets me the $10 I paid Guns America
back for the sale that did not happen. Then she emailed this: ……………………………………………………………………�...⇄ />
So I tell you of a bad experience of buying a gun sight
unseen, tell you that I did not mean to click he gun into the cart that
automatically puts me as the buyer-and then state I found this gun locally and
did not like the color and purchased something else that suited me better only
to get a email from GunsAmerica that I have a report as a
"non-buyer"?
Yea great consumer service. I will not recommend you to
ANYONE. I make sure to list all my emails to and from you in my experience
column and on Facebook.
Totally rude also how you told me to "r e l a
x" in your last email to me by the way. Consumer is always right and
personal comfort level has to be respected. I guess not with your company. I
will also report this to Revdex.com.
[redacted]
Sent from my iPad ……………………………………………………………………�...⇄ />
I had to report you as a non paying buyer to get the $10.00 back I lost when you pushed the buy it
now button. Yes, you pushed it (not me). Then you emailed back and stated you
bought one from someone else in a different color. You need to take some
responsibility here. I did nothing wrong…
here is your
last email:
Good morning-
I did some calling around and actually found a LGS that
had the Blue Ice and the Purple Passion that was done wrong-it had the white
pearl frame. I did not like the blue ice gun and bought the other speciality
purple gun.
I will not be buying the Blue Ice 380. I just really did
not like the color
-----Original Message-----
From: [redacted] [mailto:[redacted]]
Sent: Saturday, May 16, 2015 2:10 PM
To: [redacted]
Subject: Rude and will make sure to not recommend ……………………………………………………………………�...⇄ />
I would not recommend you as a buyer either..list that on
your silly facebook page. Lol. Seriously?
……………………………………………………………………�...⇄ />
Well
I guess you make your business on $10.00 you lose...
Also
I guess you never make a mistake on a mobile device.
Wow-well
I guess you have taught me a lesson.
Its not like Facebook didn't just go public and makes billions a year. I guess
my opinion and proof of your emails won't lose you any business...or will
it.
Lets
find out.
[redacted] ……………………………………………………………………�...⇄ />
You didn’t just push the button and buy it, after that you
verified the purchase again. Accident once, yes. Twice in a row, no.
You should learn to read and follow instructions. Set an example
for your students. Take some responsibility. ……………………………………………………………………�...⇄ />
And
you should learn that a gun is not a stack of potatoes or some stupid antique
that will be displayed and NOT used!
Guns
for protection is a a huge purchase that should be taken seriously. I
told you of my reservations buying something sight unseen. Yes I verified the
purchase. I also told you I talked to 'to my other half' to mull it over. He
talked to me about the slick grips and such. No laser, no 7round mag that comes
with, all the extra assorted we would have to purchase to make it functional
for me, and the other incident that happened with a online ordering purchase
through a LGS. I also emailed you stating all of this as well. You told
me it is in mint condition and to RELAX! I don't just care about looks! I care
if I can do a tactical reload and rack the slide in a life or death situation
when heart rate is up. This and sweating will cause hands to loose their grip!
I am not thinking of my damn students at that time, I am thinking of my two
girls that I need to protect and survive to raise!
I am
just glad I did find the gun locally and realize that I did not like it before
buying from you. My husband brought the purple for himself as a show piece for
his collection. I stated I liked the purple more than the blue and so he bought
that one. I never stated I got the purple gun for me. I actually ended up
buying the colt 380 because I did not like the slick grips, the slick slide,
and yes the color of the blue on the Sig. It was too slick for my hands. But
yet I am supposed to buy a gun that I will use to protect my family just
because you are perturbed that I did not honor a sight unseen purchase from
your location? I am taking responsibility you hag! I am not going to plunk $650
down on a gun that I will carry only because it may hurt your feelings if I
don't! I told you I found something functional for me.
Stop
emailing me. You never once stated-happy that you found something YOU like and
are COMFORTABLE WITH. Sorry it was not with us. No you have done nothing but
attack each email and be unprofessional. And yes I will be taking this up with
the Revdex.com and my silly Facebook page, and I hope you are the owner of that silly
store. My husband is quite upset and will be calling tomorrow. Plus all his
military buddies at his Luke Air Force base job now know of your unprofessional
behavior toward me.
Maybe
before emailing such rude comments you should think and take
responsibility.
I
will be blocking your email address from now on. Just unbelievable how rude you
are. ……………………………………………………………………�...⇄ />
Maybe you should stop emailing me with your threats. I have kept
all the emails and you are the only one making threats to my business for your
mistakes..that simple ……………………………………………………………………�...⇄ />
Then
her husband tried to leave this feedback on our webpage
Manage Pending Entries
(1 Total Pending Entries)
ApproveDelete
Doubt if the personnel will allow this post because why
allow honest feedback? People are rude and unprofessional. Especially
[redacted]. They don't care that you are needing a functional gun for a CCW for
your wife just that you purchase a gun if you click a button online. You
should honor a gun purchase no matter what even if you find the gun locally
and are very uncomfortable in carrying in. Nope you clicked that button and
verified, so by God no matter you need to spend your cash, and your wife just
be screwed in a gun fight! In all my years in the military and now as a
engineer I have never ran across such people. All gun store owners in my
local area understand you just don't buy any gun for a CCW. If it is a show
piece, just to just burn ammo with-go for it. But something you are betting
your life on-you buy what fits you and makes you comfortable. Not to just
make sure someone doesn't get their pants in a twist if you don't buy. Beware
of pushy sales people at this place. Especially with your wives getting a CCW.
……………………………………………………………………�...⇄ />
You and your wife need to quit harassing me and our
business. You pushed the buy it now button twice! not once. You broke the
contract then threatened me when I had to leave a non paying bidder strike to
get my $10.00 back. That is what started this mess the consequences of your decision to not pay.
I am happy she got the right firearm for her needs.
That does not mean I should lose $10 in the process.
Stop harassing us.
[redacted] ……………………………………………………………………�...⇄ />
They
are not threats lady-they are simple statements that I have the right as a
consumer. I have the right to state that I had a bad experience from your
company. I have the right of free speech to put my bad experience on Facebook
and tell my friends/my husbands friends, AND I have the right to my a complaint
to the Revdex.com. I have the right to request that you stop emailing and you don't. I
have the right to call you rude in your dealings with me. My husband has the
right to call the business as tell the owners of your dealings with me and how
I felt I was treated during this. So if you are the owner, you should be
getting something for the Revdex.com on this in the next few days. We have sent the
complaint in via online, and will be following up. If you are not-well then
your boss will. At least I told you what my intentions were before doing them.
You could have emailed me about the non-buyer status before doing it. I did not
see that on the website which I am sure you'll take as me not taking
responsibility instead of a simple mistake.
This
will be my last email because you only want to keep this going because you will
not let it go and I will not have someone tell me I don't have rights and claim
I am threatening them when it is THEIR behavior as a seller that let this
transaction go bad.
I'll
just forward them to the WI Revdex.com and to my other half to take care of which
again is might right as a very dissatisfied consumer. Either way you did not
and will never get my business. I can just change or make a new profile on
GunsAmerica if I ever choose to go on the website again and your non-payer
report will not affect me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again this business resorts to acknowledging rights of each person, but then again is rude and unprofessionalNow I am called a tattle-tail? Is it simply me or is it impossible for this business to not be completely unprofessional to their customers? Are they incapable for apologizing for their rudness? Telling me to r e l a x, in one email and now stating in their response the I have a year old mentality and I am tattle-tailing? Wow-completely unbelievable.
I again ask that a negative report of unprofessional conduct be placed on this businessPeople should know what they are like when it comes to customer service and getting their moneyThere is no room for compassion, kindenss, or mistakes with these peopleA simple
email as a heads up about the procedure to get their almighty $bucks back so I would know about the email from GunsAmerica would have completely taken care of this whole thingOr a simple "yea sorry about thwas necessary due to how we post and it is not big deal-change your addy to get back on the site" would have stopped this issueBut no I get a rude-you screwed up and pushed the button TWICE-TAKE RESPONSIBILITY-YOU ARE A BAD EXAMPLE slander ensued.
Regards,
*** *** ***
Customer pushed the "buy it now" button TWICE :Here are the exact words stated on Guns America: Buy Now (She pushed "Buy Now" & it took her to page two )Commit to buy (with a blank box that may or may not be checked) By clicking Commit to buy button, you commit to buy this item from the seller(she checked the box to complete the transaction ) Up until this point I as a seller had nothing to do with her purchasing itShe did not ask any questions or email me before purchasingI simply followed the rules that are laid out for me as a seller on Guns America, nothing more, nothing lessWe never once tried to force her into buying the firearm after she changed her mindShe asked me to remove her name from the purchase
here is the email:
Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrohad the white pearl frameI did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice I just really did not like the
color.
Please
remove my name from the gun.
Thank
you
***
So I removed her name from the purchase as she requested letting Guns America know she had changed her mind and was not going to pay. Guns America gave her the non paying buyer strike and refunded the $they had charged me when she purchased itAs a seller I have to do this to get my $back, I have no other choiceThese are the rules set forth by Guns AmericaWe have every right to get our $back, she has every right to be unhappy about itAnd yes she can complain to everyone that will listen , that is her right alsoWe are done with this issue and the tattle-tail mentality
Feedback for Highway Antiques on Guns America
GunsAmerica Member Since:
4/4/
Total Transactions:
Total Negative:
Positive Feedback:
100%Good Morning-
Sorry it took me a whole day to get back to youBeing a
teacher and end of school I am getting a lot of emails daily!
First I want to apologize-I am very new to GunsAmerica and did not realize that
I had clicked on the buy buttonI was just trying to get the pictures to
enlarge and swipe through them on my iPadWith that said I was glad I had
reserved it since I then researched the gun and realized they are hard to come
buy at the price you are offering.
I have been wanting a PLady model for a long time so I
was shopping around and stumbled upon this gun
I talked to the other half and mulled it overI have never
bought a gun online like this and then shippedI have always held and
manipulated them firstI am familiar with the size and modelI am very leery
to get this gun though
What is your policy as far as if the gun comes in and the
FFL I have to shipped to scratches the gun? What if it comes damaged? I called
the FFL and they have to open and log the gun "into their systerm" as
they sayI called around and most do thisMy worry is that a rare gun like
this-they will want itI ordered a Kimber Sapphire through a local gun store
and got burcame from their distributor and they 'checked it in' and told
me it was slightly damagedThey gave me a full refund only to have me see a
guy buy it while I was still in the shop looking at a PSeemed to me that
the guy was a buddy of the clerk and I left immediately after complaining to
the owner.
If there is a scratch or something like that on the gun-can
I deny ownership and have them send it back for a new one?
I know I am being high maintenance and if that kills the deal
then I understandI just want to know all my options.
I prefer a money order payment if I can get some more info
on the aboveDo you take cashiers checks from the actual bank? I get those for
free verses a money orderAlso is there a layaway plan so I can pay in
installments?
I look forward to working with you on this purchase.
*** *** ***
=================================================================
Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrohad the white pearl frameI did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice I just really did not like the
color.
Please
remove my name from the gun.
Thank
you.
***
============================================================================
So I tell you of a bad experience of buying a gun sight
unseen, tell you that I did not mean to click he gun into the cart that
automatically puts me as the buyer-and then state I found this gun locally and
did not like the color and purchased something else that suited me better only
to get a email from GunsAmerica that I have a report as a
"non-buyer"?
Yea great consumer serviceI will not recommend you to
ANYONEI make sure to list all my emails to and from you in my experience
column and on Facebook
Totally rude also how you told me to "r e l a
x" in your last email to me by the wayConsumer is always right and
personal comfort level has to be respectedI guess not with your companyI
will also report this to Revdex.com
*** *** ***
Sent from my iPad
================================================================================...⇄ /> Well
I guess you make your business on $you lose
Also
I guess you never make a mistake on a mobile device.
Wow-well
I guess you have taught me a lesson.
Its not like Facebook didn't just go public and makes billions a yearI guess
my opinion and proof of your emails won't lose you any business...or will
it.
Lets
find out.
***
================================================================================...⇄ /> And
you should learn that a gun is not a stack of potatoes or some stupid antique
that will be displayed and NOT used!
Guns
for protection is a a huge purchase that should be taken seriously I
told you of my reservations buying something sight unseenYes I verified the
purchaseI also told you I talked to 'to my other half' to mull it overHe
talked to me about the slick grips and suchNo laser, no 7round mag that comes
with, all the extra assorted we would have to purchase to make it functional
for me, and the other incident that happened with a online ordering purchase
through a LGS I also emailed you stating all of this as wellYou told
me it is in mint condition and to RELAX! I don't just care about looks! I care
if I can do a tactical reload and rack the slide in a life or death situation
when heart rate is upThis and sweating will cause hands to loose their grip!
I am not thinking of my damn students at that time, I am thinking of my two
girls that I need to protect and survive to raise!
I am
just glad I did find the gun locally and realize that I did not like it before
buying from youMy husband brought the purple for himself as a show piece for
his collectionI stated I liked the purple more than the blue and so he bought
that one I never stated I got the purple gun for meI actually ended up
buying the colt because I did not like the slick grips, the slick slide,
and yes the color of the blue on the SigIt was too slick for my handsBut
yet I am supposed to buy a gun that I will use to protect my family just
because you are perturbed that I did not honor a sight unseen purchase from
your location? I am taking responsibility you hag! I am not going to plunk $
down on a gun that I will carry only because it may hurt your feelings if I
don't! I told you I found something functional for me.
Stop
emailing meYou never once stated-happy that you found something YOU like and
are COMFORTABLE WITHSorry it was not with usNo you have done nothing but
attack each email and be unprofessionalAnd yes I will be taking this up with
the Revdex.com and my silly Facebook page, and I hope you are the owner of that silly
storeMy husband is quite upset and will be calling tomorrowPlus all his
military buddies at his Luke Air Force base job now know of your unprofessional
behavior toward me.
Maybe
before emailing such rude comments you should think and take
responsibility.
I
will be blocking your email address from now onJust unbelievable how rude you
are
================================================================================...⇄ /> *** *** *** *** *** ** ***
ApproveDelete
Doubt if the personnel will allow this post
because why allow honest feedback? People are rude and unprofessional
Especially ***They don't care that you are needing a functional gun for a
CCW for your wife just that you purchase a gun if you click a button online
You should honor a gun purchase no matter what even if you find the gun locally
and are very uncomfortable in carrying inNope you clicked that button and
verified, so by God no matter you need to spend your cash, and your wife just
be screwed in a gun fight! In all my years in the military and now as a
engineer I have never ran across such peopleAll gun store owners in my local
area understand you just don't buy any gun for a CCWIf it is a show piece,
just to just burn ammo wifor itBut something you are betting your life
on-you buy what fits you and makes you comfortableNot to just make sure
someone doesn't get their pants in a twist if you don't buyBeware of pushy
sales people at this placeEspecially with your wives getting a CCW==================================================================They
are not threats lady-they are simple statements that I have the right as a
consumerI have the right to state that I had a bad experience from your
companyI have the right of free speech to put my bad experience on Facebook
and tell my friends/my husbands friends, AND I have the right to my a complaint
to the Revdex.comI have the right to request that you stop emailing and you don'tI
have the right to call you rude in your dealings with meMy husband has the
right to call the business as tell the owners of your dealings with me and how
I felt I was treated during thisSo if you are the owner, you should be
getting something for the Revdex.com on this in the next few daysWe have sent the
complaint in via online, and will be following upIf you are not-well then
your boss willAt least I told you what my intentions were before doing them
You could have emailed me about the non-buyer status before doing itI did not
see that on the website which I am sure you'll take as me not taking
responsibility instead of a simple mistake.
This
will be my last email because you only want to keep this going because you will
not let it go and I will not have someone tell me I don't have rights and claim
I am threatening them when it is THEIR behavior as a seller that let this
transaction go bad.
I'll
just forward them to the WI Revdex.com and to my other half to take care of which
again is might right as a very dissatisfied consumerEither way you did not
and will never get my businessI can just change or make a new profile on
GunsAmerica if I ever choose to go on the website again and your non-payer
report will not affect me.
Sent from my iPad
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My desired outcomes were:
1. Stop harassing and sending very rude and unprofessional emails.
2. Change the set up on the website GunsAmerica to allow for a reserve on the gun instead of automatic purchasing. The only way to hold the gun is to purchase. No where on the site could I find that I would be reported as a non-buyer in order for the business to gain back a fee. I have complained to GunsAmerica of this and this business. Other buisness else's that sell there can change the setup.
3. A apology for this business rudness to me and my family.
Number 1 has been accomplished. The business is no longer sending emails since they know I have reported them to the Revdex.com and GunsAmerica. Number 2 and 3 are unresolved. Highway 14 only sent emails of the transaction, and the supposed email response to my husband where [redacted] again blames us for this whole issue was never received. I believe she made that up in the email timeline to make Highway 14 look like they were trying to resolve the issue. At this point I insist that there buisness receive a negative report on your site so other people can see that they truly do not care about the customer or their feelings in such a important purchase, only the money.
Regards,
[redacted]
here is...
what happened in the order it happened:
Hi [redacted] ,
Thanks for purchasing
this item. Your total is $650.00 with Shipping and Insurance.
If you choose to pay
with credit card add $19.50 for a total of $669.50
If you mail a personal
check it must clear our bank. Up to 8 Business days before we mail your
firearm. Our discretion.
(Please
email us back with your Payment Option)
All
the information is below:
We prefer checks or
money order/cashier check but do accept Master Card/Visa/Discover.
If paying
by credit card you can call Highway 14 Antiques ###-###-####
Ask for
[redacted]. 3% Extra for Credit cards
Our FAX # for FFL
Transfer is: ###-###-####
can also be emailed to: [redacted]
IMPORTANT: YOUR FFL DEALER MUST INCLUDE YOUR NAME
(Somewhere on the faxed or emailed copy, so we know WHO it is for)
OR WE WILL NOT MAIL THE FIREARM
It is Buyers responsibility to be sure we receive the FFL
Highway 14 Antiques
Monday-Saturday 10-5 & Sundays 11-5 (Best to call Mon-Sat)
Business Phone: ###-###-####
Address for Payment: (Make Payments out to: Highway 14 Antiques)
Highway 14 Antiques
1202 N Main St Suite B
Viroqua, WI 54665
http://www.highway14antiques.com/
We will mail Firearm within 48 Hrs of payment being
received & cleared.
We Use UPS/Ground (Long Guns) & Priority Mail (Handguns) &
Always Fully Insure.
Signature Required.
……………………………………………………………………�...⇄ />
From: [redacted] Sent: Friday, May 15, 2015 9:32 AMTo: Highway 14 AntiquesSubject: Re: buyer information & invoice Sig Blue Ice
Good Morning-
Sorry it took me a whole day to get back to you. Being a
teacher and end of school I am getting a lot of emails daily!
First I want to apologize-I am very new to GunsAmerica and did not realize that
I had clicked on the buy button. I was just trying to get the pictures to
enlarge and swipe through them on my iPad. With that said I was glad I had
reserved it since I then researched the gun and realized they are hard to come
buy at the price you are offering.
I have been wanting a P238 Lady model for a long time so I
was shopping around and stumbled upon this gun.
I talked to the other half and mulled it over. I have never
bought a gun online like this and then shipped. I have always held and
manipulated them first. I am familiar with the size and model. I am very leery
to get this gun though.
What is your policy as far as if the gun comes in and the
FFL I have to shipped to scratches the gun? What if it comes damaged? I called
the FFL and they have to open and log the gun "into their systerm" as
they say. I called around and most do this. My worry is that a rare gun like
this-they will want it. I ordered a Kimber Sapphire through a local gun store
and got burnt-it came from their distributor and they 'checked it in' and told
me it was slightly damaged. They gave me a full refund only to have me see a
guy buy it while I was still in the shop looking at a P938. Seemed to me that
the guy was a buddy of the clerk and I left immediately after complaining to
the owner.
If there is a scratch or something like that on the gun-can
I deny ownership and have them send it back for a new one?
I know I am being high maintenance and if that kills the
deal then I understand. I just want to know all my options.
I prefer a money order payment if I can get some more info
on the above. Do you take cashiers checks from the actual bank? I get those for
free verses a money order. Also is there a layaway plan so I can pay in 3
installments?
I look forward to working with you on this purchase.
[redacted]
……………………………………………………………………�...⇄ /> This gun is brand New in the box. It has a special plastic
covering to protect it. I looked this over myself it is MINT. There is no
reason it would be damaged in shipping or damaged when opened. Please email
back your payment method and r e l a x .
Also if the finish were to scratch within the next few months
you could call sig and they would fix or replace it for free. This finish is
made tough.
Thanks J
[redacted]
……………………………………………………………………�...⇄ /> Good
morning-
I
did some calling around and actually found a LGS that had the Blue Ice and the
Purple Passion that was done wrong-it had the white pearl frame. I did not like
the blue ice gun and bought the other speciality purple gun.
I
will not be buying the Blue Ice 380. I just really did not like the
color.
Please
remove my name from the gun.
Thank
you.
[redacted]
……………………………………………………………………�...⇄ /> Then I went to Guns America and
reporter her has a non paying buyer. This gets me the $10 I paid Guns America
back for the sale that did not happen. Then she emailed this:
……………………………………………………………………�...⇄ /> So I tell you of a bad experience of buying a gun sight
unseen, tell you that I did not mean to click he gun into the cart that
automatically puts me as the buyer-and then state I found this gun locally and
did not like the color and purchased something else that suited me better only
to get a email from GunsAmerica that I have a report as a
"non-buyer"?
Yea great consumer service. I will not recommend you to
ANYONE. I make sure to list all my emails to and from you in my experience
column and on Facebook.
Totally rude also how you told me to "r e l a
x" in your last email to me by the way. Consumer is always right and
personal comfort level has to be respected. I guess not with your company. I
will also report this to Revdex.com.
[redacted]
Sent from my iPad
……………………………………………………………………�...⇄ />
I had to report you as a non paying buyer to get the $10.00 back I lost when you pushed the buy it
now button. Yes, you pushed it (not me). Then you emailed back and stated you
bought one from someone else in a different color. You need to take some
responsibility here. I did nothing wrong…
here is your
last email:
Good morning-
I did some calling around and actually found a LGS that
had the Blue Ice and the Purple Passion that was done wrong-it had the white
pearl frame. I did not like the blue ice gun and bought the other speciality
purple gun.
I will not be buying the Blue Ice 380. I just really did
not like the color
-----Original Message-----
From: [redacted] [mailto:[redacted]]
Sent: Saturday, May 16, 2015 2:10 PM
To: [redacted]
Subject: Rude and will make sure to not recommend
……………………………………………………………………�...⇄ /> I would not recommend you as a buyer either..list that on
your silly facebook page. Lol. Seriously?
……………………………………………………………………�...⇄ /> Well
I guess you make your business on $10.00 you lose...
Also
I guess you never make a mistake on a mobile device.
Wow-well
I guess you have taught me a lesson.
Its not like Facebook didn't just go public and makes billions a year. I guess
my opinion and proof of your emails won't lose you any business...or will
it.
Lets
find out.
[redacted]
……………………………………………………………………�...⇄ /> You didn’t just push the button and buy it, after that you
verified the purchase again. Accident once, yes. Twice in a row, no.
You should learn to read and follow instructions. Set an example
for your students. Take some responsibility.
……………………………………………………………………�...⇄ /> And
you should learn that a gun is not a stack of potatoes or some stupid antique
that will be displayed and NOT used!
Guns
for protection is a a huge purchase that should be taken seriously. I
told you of my reservations buying something sight unseen. Yes I verified the
purchase. I also told you I talked to 'to my other half' to mull it over. He
talked to me about the slick grips and such. No laser, no 7round mag that comes
with, all the extra assorted we would have to purchase to make it functional
for me, and the other incident that happened with a online ordering purchase
through a LGS. I also emailed you stating all of this as well. You told
me it is in mint condition and to RELAX! I don't just care about looks! I care
if I can do a tactical reload and rack the slide in a life or death situation
when heart rate is up. This and sweating will cause hands to loose their grip!
I am not thinking of my damn students at that time, I am thinking of my two
girls that I need to protect and survive to raise!
I am
just glad I did find the gun locally and realize that I did not like it before
buying from you. My husband brought the purple for himself as a show piece for
his collection. I stated I liked the purple more than the blue and so he bought
that one. I never stated I got the purple gun for me. I actually ended up
buying the colt 380 because I did not like the slick grips, the slick slide,
and yes the color of the blue on the Sig. It was too slick for my hands. But
yet I am supposed to buy a gun that I will use to protect my family just
because you are perturbed that I did not honor a sight unseen purchase from
your location? I am taking responsibility you hag! I am not going to plunk $650
down on a gun that I will carry only because it may hurt your feelings if I
don't! I told you I found something functional for me.
Stop
emailing me. You never once stated-happy that you found something YOU like and
are COMFORTABLE WITH. Sorry it was not with us. No you have done nothing but
attack each email and be unprofessional. And yes I will be taking this up with
the Revdex.com and my silly Facebook page, and I hope you are the owner of that silly
store. My husband is quite upset and will be calling tomorrow. Plus all his
military buddies at his Luke Air Force base job now know of your unprofessional
behavior toward me.
Maybe
before emailing such rude comments you should think and take
responsibility.
I
will be blocking your email address from now on. Just unbelievable how rude you
are.
……………………………………………………………………�...⇄ /> Maybe you should stop emailing me with your threats. I have kept
all the emails and you are the only one making threats to my business for your
mistakes..that simple
……………………………………………………………………�...⇄ /> Then
her husband tried to leave this feedback on our webpage
Manage Pending Entries
(1 Total Pending Entries)
ApproveDelete
Doubt if the personnel will allow this post because why
allow honest feedback? People are rude and unprofessional. Especially
[redacted]. They don't care that you are needing a functional gun for a CCW for
your wife just that you purchase a gun if you click a button online. You
should honor a gun purchase no matter what even if you find the gun locally
and are very uncomfortable in carrying in. Nope you clicked that button and
verified, so by God no matter you need to spend your cash, and your wife just
be screwed in a gun fight! In all my years in the military and now as a
engineer I have never ran across such people. All gun store owners in my
local area understand you just don't buy any gun for a CCW. If it is a show
piece, just to just burn ammo with-go for it. But something you are betting
your life on-you buy what fits you and makes you comfortable. Not to just
make sure someone doesn't get their pants in a twist if you don't buy. Beware
of pushy sales people at this place. Especially with your wives getting a CCW.
……………………………………………………………………�...⇄ /> You and your wife need to quit harassing me and our
business. You pushed the buy it now button twice! not once. You broke the
contract then threatened me when I had to leave a non paying bidder strike to
get my $10.00 back. That is what started this mess the consequences of your decision to not pay.
I am happy she got the right firearm for her needs.
That does not mean I should lose $10 in the process.
Stop harassing us.
[redacted]
……………………………………………………………………�...⇄ /> They
are not threats lady-they are simple statements that I have the right as a
consumer. I have the right to state that I had a bad experience from your
company. I have the right of free speech to put my bad experience on Facebook
and tell my friends/my husbands friends, AND I have the right to my a complaint
to the Revdex.com. I have the right to request that you stop emailing and you don't. I
have the right to call you rude in your dealings with me. My husband has the
right to call the business as tell the owners of your dealings with me and how
I felt I was treated during this. So if you are the owner, you should be
getting something for the Revdex.com on this in the next few days. We have sent the
complaint in via online, and will be following up. If you are not-well then
your boss will. At least I told you what my intentions were before doing them.
You could have emailed me about the non-buyer status before doing it. I did not
see that on the website which I am sure you'll take as me not taking
responsibility instead of a simple mistake.
This
will be my last email because you only want to keep this going because you will
not let it go and I will not have someone tell me I don't have rights and claim
I am threatening them when it is THEIR behavior as a seller that let this
transaction go bad.
I'll
just forward them to the WI Revdex.com and to my other half to take care of which
again is might right as a very dissatisfied consumer. Either way you did not
and will never get my business. I can just change or make a new profile on
GunsAmerica if I ever choose to go on the website again and your non-payer
report will not affect me.
Sent from my iPad