Highway 64 Car & Truck Sales

While it is true that the aftermarket radio fix took quite a while, it was due to the fact we had to go through the radio manufacturer for warranty repair. It was not a Sprinter part. Anytime we work with aftermarket companies, there is no guarantee of a timely... fix. Regardless if the repair was required by the state or not, it was something we were able to get covered under the radio manufacturer warranty. However, as mentioned, it takes time. There is absolutely no reason for any employee to lie about one of our cars being in an accident, we sell cars that have been in accidents, and we sell them as certified. Anyone at any time can look at a Car Fax report from our website free of charge. There is also no reason for someone in service to lie about a car being in an accident to the manufacturer as the hydraulic repair referred to (we assume this is for the air suspension) was not in any way accident-related. Pre-paid maintenance from the manufacturer cannot under any circumstance be transferred between a Mercedes-Benz SUV and a Sprinter and the customer was notified of this before this complaint was filed. We cannot purchase the car back, as the car is not worth what is owed for the following reasons: It was purchased for retail 10 months ago, financed for 75 months, less than 10% down, negative equity from the trade was rolled in, the cost of manufacturer’s certification process and the cost of warranty would have to be re-applied as it can’t be transferred. Any vehicles purchased back are only for wholesale price, as our dealership is not a retail buyer of used vehicles.

Mr*** came into our body shop at Mercedes-Benz of Elmbrook to get body damage repaired on his Audi Ain December of 2014. The car, when leaving the body shop, was aligned to proper specifications by our Infiniti dealership in Waukesha, located on the same property as Mercedes-Benz of
Elmbrook. We have documentation to support this on a repair order (Infiniti repair order 47701). At the time of the accident, Mr***’s car had 10,miles on it. We have absolutely no record at either store of Mr*** coming in to address his concerns in January of 2015.Mr*** did come into our Audi Milwaukee store February 13, to address a loud noise from his carThis visit resulted in some bolts for a heat shield being tightened, nothing in regards to “fish tailing” or alignment/tire concerns were documented on this repair order (474391)The mileage at this visit in February was 12,258. Mr*** returned to our Audi Milwaukee service department again April 28, for routine maintenance, and made no mention again of any “fish tailing” or alignment/tire issues (478741), and the mileage at this visit was 16,607.It is not until October 13, that Mr*** brought his car into the Audi Milwaukee service center because of an alignment/tire concern (489169) and the mileage at this visit was 24,It is the expressed opinion of both Audi Milwaukee and Mercedes-Benz of Elmbrook that from the time the customer picked up the car from the original body shop repair in January 2015, until the time he first made mention of alignment/tire concerns it was months laterIn those months the customer had driven his car 14,milesDuring this time the customer had visited Audi Milwaukee’s service center twice, neither time making any mention of the alignment/tire concerns.By Mr***’s own admission he had gone into the ditch on different “occasions” which could have significantly affected the alignment of his car.Our determination is that there has been entirely too much time and too many miles driven from the time of original repair at Mercedes-Benz of Elmbrook in December 2014/January 2015 until any documented concern in October to find any fault in the repairs at Mercedes-Benz of Elmbrook

The shop's admission of the missing bolt is further proof of their careless and incomplete repair work in December What’s more, admitting they recorded only some and not all of my visits and complaints further evidences their lack of care and even seems reminiscent of a cover up in retrospect, an attempt to “ignore the issues away."The shop's admission of the missing bolt is further proof of their careless and incomplete repair work in December What’s more, admitting they recorded only some and not all of my visits and complaints further evidences their lack of care and even seems reminiscent of a cover up in retrospect, an attempt to “ignore the issues away."

On Fri, Oct 3, 2014 at 4:12 PM, [redacted] wrote:Hi [redacted], Yes, everything has been resolved.  Thanks,

While it is true that the aftermarket radio fix took quite a while, it was due to the fact we had to go through the radio manufacturer for warranty repair. It was not a Sprinter part. Anytime we work with aftermarket companies, there is no guarantee of a timely...

fix. Regardless if the repair was required by the state or not, it was something we were able to get covered under the radio manufacturer warranty. However, as mentioned, it takes time. There is absolutely no reason for any employee to lie about one of our cars being in an accident, we sell cars that have been in accidents, and we sell them as certified. Anyone at any time can look at a Car Fax  report from our website free of charge. There is also no reason for someone in service to lie about a car being in an accident to the manufacturer as the hydraulic repair referred to (we assume this is for the air suspension) was  not in any way accident-related. Pre-paid maintenance from the manufacturer cannot under any circumstance be transferred between a Mercedes-Benz SUV and a Sprinter and the customer was notified of this before this complaint was filed. We cannot purchase the car back, as the car is not worth what is owed for the following reasons: It was purchased for retail 10 months ago, financed for 75 months, less than 10% down, negative equity from the trade was rolled in, the cost of manufacturer’s certification process and the cost of warranty would have to be re-applied as it can’t be transferred.  Any vehicles purchased back are only for wholesale price, as our dealership is not a retail buyer of used vehicles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
IA's response is completely unsatisfactory.My car was in an accident November 24, 2014 with the other party being responsible.  Their insurance was required to pay IA for the complete repair.  But for IA’s failure to properly repair my car as IA promised at the time, I would not be out the sum of $2201.39.   There is no situation or circumstance under which I should have had to pay this additional amount.  IAs failures were documented by my repeated visits to both the dealership in West Allis and Mercedes of Elmbrook (I do have the names of the IA representatives I spoke with each time, simply opted not to post them in my original complaint pursuant to Revdex.com’s policy to not personalize complaints) and the written statement of the mechanic at the second repair shop where the repair was finally completed. There is no issue other than IA’s refusal to take responsibility for its own shoddy repair.  No business should receive top ratings from Revdex.com when that business refuses to rectify obvious and documented breach of its responsibilities to fulfill its contract of repair.That the mechanic at the other repair shop even went to the length of putting into writing that IA either never properly aligned or didn’t align the car at all during the original repair in December of 2014, constitutes nothing less than further evidence of the poor repair service and inadequate subsequent customer care thatIA provided in this case.The additional miles that IA contends were added to the car since the time of the shoddy December 2014 repair service, are the direct result of me having to continue driving the car without IA addressing the safety concerns I raised with them repeatedly over the course of many months.  Only after I eventually determined in October 2015 that IA was not going to take responsibility for the faulty original repair and alleviate the safety issues I’d raised with them repeatedly, did I take the insurance company’s advice and had the repair completed at a different shop, where the safety concerns were properly diagnosed and successfully removed.Audi is a great product with a great image, I have owned numerous over the years.  That is why I am especially surprised and disappointed this specific dealership would risk tarnishing the Audi product brand and its otherwise good image with their irresponsible lack of attention and responsiveness to the safety issues they caused by not properly completing the original repair in the first place.  This is augmented by their poor customer service during my rebuffed months-long attempt to seek a resolution to said safety issues during my numerous visits to the IA dealerships, and most recently through their unprofessional and rude correspondence in relation to this Revdex.com complaint.The car works perfectly now after the second repair at the different shop on November 28, 2015 and I am looking, at a minimum, for reimbursement by IA in the amount of $2,201.39 for the second repair that was necessitated by IA not properly repairing the car in the first place.
Regards,
[redacted]