Highway 64 Truck & Auto Salvage, LLC

In response to the cab missing parts , We inspected the cab and it was complete according to our standards of a complete cab.please let us know what part are missing and we will be glad to ship them to you at our expense if they are part of the cabI have left message for customer and no calls have been return Please email me the list or call me and we will be glad to take care of this issues.ty Chad B [redacted] ***cell phone [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I really appreciate your
diligence in securing my refundI would appreciate a full refund in the amount of $to my Wells Fargo Bank account number *** ***.Thank you
*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***I accept, please refund by certified cashiers check to my address, ** *** *** *** ** ***.Thank you.*** ***

Ms *** was given a refund on7/14/17.We try multiple times to reach *** by phone to resolve this problem.ty chad b***

Customer can get a refund I am so sorry she had to go through that and I have taken measures to make sure that does not happen again Thank You

Date Sent: 10/23/2015 11:50:25 AMComplaint: [redacted]I am rejecting this response because:Regards,[redacted] The number is not correct to begin with it is [redacted] and I will get a statement from the mechanic who is working on the cab due to missing parts and why the cab will not be used. The mechanic is also in the process of trying to help me find another cab to replace my old damage cab on my truck. I would like to just request to get a full refund.Date Sent: 10/27/2015 10:23:43 AMHi,I have the statement from the mechanic and I have no access of scanning the statement. I can fax the statement please email me the fax number. Thanks

Complaint: [redacted]I am rejecting this response because:
It does state other options on the back of the receipt and I did not the sign the consent on the receipt. I would like  to get my refund back on the cab I purchased from the salvage yard. The cab was useless according to the mechanic. I have faxed the statement to the Revdex.com for review. I do not wish to do business with the salvage yard. I do not want to purchase anything else from the salvage yard.
Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
 
I am rejecting because I never got a phone call from the business at any time. I took the truck cab to a mechanic that was replacing the cab on my truck. He told me the cab was no good and advised me I should get a refund. I would like to get a full refund and do not want to go any further on the part. I would like to take the cab back to the business. That would be my request. Thanks.

I tried to contact [redacted] this morning on the number [redacted] and it went to voice mail for a guy names [redacted] .The customer stated that cab was missing part in her first statement. Now she is stating that cab is no good. Could we get a detailed l,ist what is missing or what is no good with cab. Ty chad[redacted]

Mrs [redacted]On the back of the receipt our policy #21 states Highway 64 truck and auto salvage may replace or repair any parts under warranty at their discretion, no refunds will be given. If Mrs [redacted] will come by and pick out another cab we will dilever to [redacted] for free.Ty chad [redacted]

This order was put on credit card. So it will have to be put back on the same credit card. Please give call to handle this issue. chad ###-###-####

[redacted], I am requesting to reopen the case, because, the business, Highway 64 of Farmington, NM has not answered any of my calls to Chad, as he instructed.  I have called and left messages on their answering machine, up to this date.  I have not received a call back or any response regarding the refund, they said I could receive back.  Thank you[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In response to the cab missing parts , We inspected the cab and it was complete according to our standards of a complete cab.please let us know what part are missing and we will be glad to ship them to you at our expense if they are part of the cab. I have left message for customer and no calls have...

been return . Please email me the list or call me and we will be glad to take care of this issues.ty Chad B[redacted]cell phone[redacted]