Highway Rental apologizes for missing and not responding to a previous request from the Revdex.com Our company’s policy is to always present our side of any customer disputes After nearly years in business we have only been requested to respond to about 4-claims and unfortunately sometimes a customer’s request for a refund cannot be justified Attached please find our responses to Ms [redacted] filing with the Attorney General which details our side of the events she is making claims about Please include these attachments in your postings about Ms [redacted] 's claims Highway Rental deals with 1000’s of customers each year and our company’s philosophy has always been to take responsibility for problems that we cause and we expect our customers to do the same Ms [redacted] is taking no responsibility for not properly describing her job or the piece of equipment she wanted to reserve Luckily her representative Jennifer [redacted] did describe the job to our staff and we were able to give her the piece of equipment that would actually do the job before they got and paid for an incorrect piece of equipment for the job they were doingThis debate could continue, but in reality as detailed in the Attorney General responses Ms [redacted] agreed to the fee for the equipment she needed for a hour rental period before leaving our store, and only after using the equipment for the hours and accomplishing her project did she demand that she receive a reduced fee There certainly was no bait and switch, but rather good customer service by making sure our customer got and paid for a piece of equipment that could actually accomplish their project, rather than sending out a less expensive one that would not have done the job Sincerely, Reg [redacted] CFO Highway Rental
Highway Rental apologizes for missing and not responding to a previous request from the Revdex.com Our company’s policy is to always present our side of any customer disputes After nearly years in business we have only been requested to respond to about 4-claims and unfortunately sometimes a customer’s request for a refund cannot be justified Attached please find our responses to Ms [redacted] filing with the Attorney General which details our side of the events she is making claims about Please include these attachments in your postings about Ms [redacted] 's claims Highway Rental deals with 1000’s of customers each year and our company’s philosophy has always been to take responsibility for problems that we cause and we expect our customers to do the same Ms [redacted] is taking no responsibility for not properly describing her job or the piece of equipment she wanted to reserve Luckily her representative Jennifer [redacted] did describe the job to our staff and we were able to give her the piece of equipment that would actually do the job before they got and paid for an incorrect piece of equipment for the job they were doingThis debate could continue, but in reality as detailed in the Attorney General responses Ms [redacted] agreed to the fee for the equipment she needed for a hour rental period before leaving our store, and only after using the equipment for the hours and accomplishing her project did she demand that she receive a reduced fee There certainly was no bait and switch, but rather good customer service by making sure our customer got and paid for a piece of equipment that could actually accomplish their project, rather than sending out a less expensive one that would not have done the job Sincerely, Reg [redacted] CFO Highway Rental