Highways and Skyways

Addressing the two issues identified in the complaint:Issue 1: $20,machine damaged in transit In this instance [redacted] w [redacted] used our web-based LTL platform to line up shipping for her piece of equipment The LTL platform does not utilize our fleet of trucks, but offers our customers a way to access many different LTL carriers that offer different services and at different prices The customer submits their request and receive a number of responses from other carriers and they select the one they would like to use It allows our customers to benefit from the lower pricing that these carriers offer to our company [redacted] selected [redacted] as the carrier When we identified that the freight being shipped was an uncrated machine, we discussed other options as this would definitely not be the appropriate method to ship something like this We cancelled [redacted] s pick up of the freight and the customer requested UPS come in to retrieve the freight When UPS arrived, they stated that they would not pick it up considering the lack of proper packaging and left the freight [redacted] apparently did not notify their driver that this was cancelled and they proceeded to go in and retrieve the freight The shipper incorrectly allowed them to pick it up and it was damaged in transit The contracted limits of liability on LTL freight are fairly low and based on weight and the customer was only reimbursed approximately $ The customer agreed to the lesser amount offered by the carrier as it was only recourseIssue 2: Our company moved freight to a trade show for this customer It required that we contract with a partner carrier as the equipment needed, (stepdeck trailer), is not something that we have in our fleet The freight was delivered without issue and the customer requested we arrange for the freight to be picked up and moved at the end of the trade show Our partner carrier let us know that this would not be a problemAs we neared the move date, our partner carrier advised us that they were having difficulty getting this scheduled on their equipment We notified the customer at that time that they may have to seek alternative carriers to get the freight covered Our partner dropped off the load and we advised the customer as such The customer was forced to line up another company to move the freight at a higher cost than what we had been able to provide them with As they paid more for the return service than they initially planned for, they subsequently refused to pay our invoices for the loads that we delivered for them at the beginning of the trade show After multiple efforts to collect, we sent their invoices to collections and they were paid at that time Immediately following this, we received the complaint from Revdex.comOur salesman was in contact with their employees throughout both of these issues

I am rejecting this response because: Yes, their statement is true to some degreeThe problem is we lost money due to their negligence on several occasionsThe first occurrence was something that we could fix so we just accepted that sometimes things happenWe also had a truck driver run through our grass and tear it up where there was damage that we also repaired on our own dimeThe second occasion our equipment valued at 20,was damaged in transit, we received a check for less than 1,and were told sorryAlthough we had cancelled the truck that picked the shipment upWhen we addressed this with them they said that there was nothing they could do about the wrong truck picking this upI have e-mail and text messages where this was cancelled and we were working to book a flat bedHighways and Skyways did not stay vigilant with this and it traveled by common carrierThis lost was a hard loss for such a small companyWe understand that things happen and because we really liked Jeff we booked a shipment taking our freight to the show and back from the showI was told not to worry they had it coveredI asked on several times prior to going to the show who the carrier was and tried to verify the pick upEach time I was told not to worryHad this actually been taken care of in advance as I had been told it was a truck would have been there to pick the load upInstead I had to scramble the last minute to secure a truckI find it unacceptable that I could do this where they could not and I am not in the logistics businessThey were going to loose money because they were cancelled on and they had quoted us so rather than doing there job and helping us they just dropped us at the last minuteI in turn paid a lot more because of it being last minuteThere was a vague apology issued by the shipper and an offer of lunch but never an offer to pay the difference or help us to recoup the money we lost due to their negligenceWe did pay their bill after sent to collectionsWe had thought that they would call prior to sending to collections and try to do right by us....but nothingWe feel that what we paid for the shipment should have been credited as we paid times this amount because they did not secure a load for us as promisedWe no longer wish to be compensated for their negligible but we do wish for other customer to be aware of the trouble we had so they can make an educated decision as to who to use for their shipmentsMost small companies would be out of business after incurring the losses that we didWe feel that people need to be aware before their negligence puts them out of businessIt is quite scary that people operate in this manner and customers are not aware

Addressing the two issues identified in the complaint:Issue 1:  $20,000 machine damaged in transit.  In this instance [redacted] w [redacted] used our web-based LTL platform to line up shipping for her piece of equipment.  The LTL platform does not utilize our fleet of trucks,...

but offers our customers a way to access many different LTL carriers that offer different services and at different prices.  The customer submits their request and receive a number of responses from other carriers and they select the one they would like to use.  It allows our customers to benefit from the lower pricing that these carriers offer to our company.  [redacted] selected [redacted] as the carrier.  When we identified that the freight being shipped was an uncrated machine, we discussed other options as this would definitely not be the appropriate method to ship something like this.  We cancelled [redacted]s pick up of the freight and the customer requested UPS come in to retrieve the freight.  When UPS arrived, they stated that they would not pick it up considering the lack of proper packaging and left the freight.  [redacted] apparently did not notify their driver that this was cancelled and they proceeded to go in and retrieve the freight.  The shipper incorrectly allowed them to pick it up and it was damaged in transit.  The contracted limits of liability on LTL freight are fairly low and based on weight and the customer was only reimbursed approximately $600.  The customer agreed to the lesser amount offered by the carrier as it was only recourse. Issue 2:  Our company moved freight to a trade show for this customer.  It required that we contract with a partner carrier as the equipment needed, (stepdeck trailer), is not something that we have in our fleet.  The freight was delivered without issue and the customer requested we arrange for the freight to be picked up and moved at the end of the trade show.  Our partner carrier let us know that this would not be a problem. As we neared the move date, our partner carrier advised us that they were having difficulty getting this scheduled on their equipment.  We notified the customer at that time that they may have to seek alternative carriers to get the freight covered.  Our partner dropped off the load and we advised the customer as such.  The customer was forced to line up another company to move the freight at a higher cost than what we had been able to provide them with.  As they paid more for the return service than they initially planned for, they subsequently refused to pay our invoices for the loads that we delivered for them at the beginning of the trade show.  After multiple efforts to collect, we sent their invoices to collections and they were paid at that time.  Immediately following this, we received the complaint from Revdex.com. Our salesman was in contact with their employees throughout both of these issues.