Highwood Place Apartments

# This response is filed on behalf of Highwood Place Apartments in response to the above referenced complaint filed with your company by [redacted] ***, **The position of Highwood Apartments on this matter is as follows: [redacted] was a guarantor of an apartment lease ("Lease") of a former tenant of Highwood ApartmentsMr [redacted] was not the tenant and was not present when discussions with the former tenant took place regarding the former tenant's decision to leave/vacate the leased apartment The former tenant, and Mr [redacted] as guarantor, entered the Lease subject to the following terms: aA $deposit securing full performance of the terms of the lease; damage; and "professionally cleaning floor covering, all appliances and the entire apartment." Lease Sec(emphasis original) bAll or any part of the security deposit may be applied as partial damages for breach of any term of the LeaseLease Sec cUpon "vacating" by tenant, the premises "shall be professionally cleaned, including carpeting, linoleum, draperies, appliances, cabinets, etcand shall be left undamaged and free from debris therein and there-aboutAll paint on walls and ceiling shall be restored to condition and color as when Lessee took possession." Lease SecB d"Any cost or expense Lessor may incur to put the Leased Premises, or items used therein or thereabout by Lessee, in required condition as herein set forth plus pro rata rental for days required therefore, shall be paid promptly by Lessee to Lessor as additional rent." Lease Sec.18B The former tenant was further subject to the following lease terms: Upon removal by tenant of "the major part of their furnishings or vacates the premises in whole or in part of their furnishings or [if tenant] vacates the premises in whole or in part during any period in which lessee has paid rent, Lessee agrees that said action shall constitute abandonment, and Lessee hereby gives the Lessor the absolute right to remove any remaining items within the leased premises, store said Items and dispose of same after thirty (30) days, and proceed to rent the premises to another tenant and Lessee shall not be entitled to a refund or rent, even if Lessor leases the premises to another tenant during the period for which Lessee has paid rent.“ Lease SecF and Sec Factually, the former tenant completely removed all of his furnishings and vacated the leased premises sometime in August of The leased premises was not professionally cleaned or put in the condition which the related former tenant had received the leased premises as required by Lease Section and Lease Section BThe former tenant left firewood on the outside patio which was removed pursuant to Lease Section Though not required to do so, Highwood Apartments did offer to pay the former tenant $for the firewood that had been removed and disposed of Under Section B, Highwood Place Is entitled to seek recovery of the full cost to put the Leased Premises in the condition required by the LeaseThis Includes, but is not limited to, cleaning and rehabilitation of appliances (e.gstove oven cleaning, replacing stove pan rims, replacing stove broiler pan, refrigerator cleaning, replacing damaged refrigerator interior drawer, shelves, ice trays, ice bucket)The charge for the cost of reconditioning the Leased Premises was provided to the former tenant at the time of leasingHighwood Apartments has made no decision to pursue these costs but reserves the right to do so In conclusion, It is the position of Highwood Apartments that there is no basis for the complaint of‘ Mr*** Sincerely, Highwood Place Apartments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I REJECT THIS REPONSE AND THE COMPLAINT IS NOT RESOLVED! I ask for the Revdex.com to post my complaint on the Revdex.com Website against Highwood Place Apartments for others to see prior to agreeing to rent from this corporation The response received today, 11-13-2014, is the exact same response received on 10-22-with no further explanation as to why Highwood is in the right to keep my refund I stand my ground and expect Highwood to make good on their offer to settle on the refund of $for the "stolen" firewood as agreed to by Highwood on their previous response "Though not required to do so, Highwood Apartments did offer to pay the former tenant $for the firewood that had been removed and disposed of Likewise I still expect Highwood to answer my questions via item number of my last response: Highwood Place Apartments is, at this time, hiding behind Section of their contract for keeping our $refund I believe in order to keep the refund they MUST provide in writing a detailed explanation for the dollars kept, in categories so we can fully understand why we are not entitled to the dollars mentioned The current Property Manager has mentioned, verbally, why we are not receiving the refund however in writing is demanded at this time Even when details were previously discussed the total charge or kept refund did not equal to the full $and when asked why a refund was not granted no explanation was given I believe their refusal to answer my question in item above is proof they have no grounds to keep my refund This action demonstrates they have no intent to ever provide a refund to the renter in question, while hiding behind contractual language that's shoddy at best If they are a reputable company then step up and provide details regarding your theft of such refundI've proven you have already breached your own contract by agreeing to pay for the theft of the firewood - I fully intend to keep this complaint open until I receive full refund or the Revdex.com refuses to support my efforts Unless this is resolved soon I will move forward with Small Claims Court and have the judge make a ruling Your call [redacted] Regards, [redacted] ***, **

This response is filed on behalf of Highwood Place Apartments in response to the above referenced complaint filed with your company by [redacted] ***, **The position of Highwood Apartments on this matter has not changed it stands as follows: [redacted] was a guarantor of an apartment lease ("Lease") of a former tenant of Highwood ApartmentsMr [redacted] was not the tenant and was not present when discussions with the former tenant took place regarding the former tenant's decision to leave/vacate the leased apartment The former tenant, and Mr [redacted] as guarantor, entered the Lease subject to the following terms: aA $deposit securing full performance of the terms of the lease; damage; and "professionally cleaning floor covering, all appliances and the entire apartment." Lease Sec(emphasis original) bAll or any part of the security deposit may be applied as partial damages for breach of any term of the LeaseLease Sec cUpon "vacating" by tenant, the premises "shall be professionally cleaned, including carpeting, linoleum, draperies, appliances, cabinets, etcand shall be left undamaged and free from debris therein and thereaboutAll paint on walls and ceiling shall be restored to condition and color as when Lessee took possession." Lease SecB d"Any cost or expense Lessor may incur to put the Leased Premises, or items used therein or thereabout by Lessee, In required condition as herein set forth plus pro rata rental for days required therefore, shall be paid promptly by Lessee to Lessor as additional rent.” Lease Sec.18B The former tenant was further subject to the following lease terms: Upon removal by tenant of "the major part of their furnishings or vacates the premises in whole or in part of their furnishings or [If tenant] vacates the premises in whole or in part during any period in which lessee has paid rent, Lessee agrees that said action shall constitute abandonment, and Lessee hereby gives the Lessor the absolute right to remove any remaining items within the leased premises, store said Items and dispose of same after thirty (30) days, and proceed to rent the premises to another tenant and Lessee shall not be entitled to a refund or rent, even if Lessor leases the premises to another tenant during the period for which Lessee has paid rent," Lease SecF and Sec Factually, the former tenant completely removed all of his furnishings and vacated the leased premises sometime in August of The leased premises was not professionally cleaned or put in the condition which the related former tenant had received the leased premises as required by Lease Section and Lease Section BThe former tenant left firewood on the outside patio which was removed pursuant to Lease Section Though not required to do so, Highwood Apartments did offer to pay the former tenant $for the firewood that had been removed and disposed of Under Section B, Highwood Place is entitled to seek recovery of the full cost to put the Leased Premises in the condition required by the LeaseThis includes, but is not limited to, cleaning and rehabilitation of appliances (e.gstove oven cleaning, replacing stove pan rims, replacing stove broiler pan, refrigerator cleaning, replacing damaged refrigerator Interior drawer, shelves, ice trays, ice bucket)The charge for the cost of reconditioning the Leased Premises was provided to the former tenant at the time of leasingHighwood Apartments has made no decision to pursue these costs but reserves the right to do so In conclusion, it is the position of Highwood Apartments that there is no basis for the complaint of Mr*** Sincerely, Highwood Place Apartments

The management of this apartment complex is disgusting The owner/manager has no regard for any of the tenants They refuse to address any maintenance issues The manager mails out letter accusing tenants of illegal activities without any proof I received a letter saying I would be evicted if I "continued to smoke Marijuana." I have never smoked Marijuana but the apartment next door doesWhen I asked them about it she stated she did nothing wrong I gave multiple opportunities for an apology and asked for written notice acknowledging they were wrong All the manager did was hang up the phone on me I would not recommend any to live here I have lived in multiple complexes where the management is reasonable and listens to the tenants Not here, he is a dictator and an extremely poor owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not believe the response provided supports this complaint therefore DO NOT close complaint ID *** based upon the following conditions:
In response to your five items;
1. I agree I was not the tenant however the guarantor of the apartment. If you check your records the credit check and signature on the contract was from myself *** H***, **Therefore your claim that I was not the tenant, my son was the tenant, has no validation regarding this statement
2. I read the contract specifically section and comprehend the verbiage. However your contract is very vague and DOES NOT explain in detail why you believe Highwood Place Apartments is entitled to keep the refund for Unit 38. Underlining "professionally cleaned" in the contract means absolutely nothing - no definition for this term is defined anywhere in the contract. I contest the apartment was left in cleaning working order. Therefore I expect a detailed, written explanation, of why you believe the refund is not warranted in this case. Where did we fall short in leaving the apartment in good working order over and above the standard preparation required by Highwood Place Apartments to ensure the unit is ready to rent to the next tenant?
I agree with the part of the response provided for this section. YES, we did move from the apartment weeks prior to the end of the lease agreement (August 16th, with electric turned off on August 25h). I have no issue with the abandonment clause in the contract, Highwood Place Apartments had the right to enter the unit and start preparation for the next tenant. We tried to find the Property Manager on August 16th to perform the walk through however not on premises that day. We returned on August 23rd to ensure the firewood was removed by the neighbor and to perform the walk through however found the unit in disarray with maintenance workers prepping the unitStill no property manager available to discuss our moving from the apartment and perform the final walk through - this task was never completed
4. Interesting! I provided the exact dates of our vacating the premises in section above (Sometime in August are you kidding me). The last sentence in this section is AN ABOSULTE FALSEHOOD, A LIE. Highwood Place Apartments DID NOT make any mention of reimbursement for the STOLEN firewood (not stored for days as defined in section of their contract. Only when I called out their BREACH of CONTRACT did they agree to reimburse us for property removed and not storedThis is a start to resolving this complaint however we have are very far away from a resolution
5. Highwood Place Apartments is, at this time, hiding behind Section of their contract for keeping our $refund. I believe in order to keep the refund they MUST provide in writing a detailed explanation for the dollars kept, in categories so we can fully understand why we are not entitled to the dollars mentioned The current Property Manager has mentioned, verbally, why we are not receiving the refund however in writing is demanded at this time. Even when details were previously discussed the total charge or kept refund did not equal to the full $and when asked why a refund was not granted no explanation was given.
This complaint is by far resolved therefore I'm requesting the Revdex.com, Incto keep this complaint open and proceed with posting my original complaint for all to see on the Revdex.com Website. Likewise I have followed up on this complaint with the Office of the Attorney General in Louisville, Ky. The open File Number with this department is
Thanks for your time and consideration to this matter;
*** H***, **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The explanation provided as of today 11-19-2014 still does not fully explain why the deposit of $250.00 was not refunded in full.  Previous conversations with the, now hired property manager, was different than what was explained today.  I was told in no uncertain terms that I was charged the following which negated my refund:
Charge of $35.00 for removal of "stolen" firewood.
Charge of $65.00 for not professionally cleaning the carpet.
Charge of $145.00 for not professionally cleaning the balance of the apartment.
All of the charges above equate to $245.00, my deposit was $250.00 and still no mention of returning the balance. 
It's apparent that Highwood Place Apartments has no intention of ever refunding deposits for units rented.  When we vacated the apartment the third week of August I agree we had made arrangements for the firewood - I agree it was left behind.  Of course now their is no mention that Highwood agreed they are breach of their own contract and has agreed to pay me $45.00 for the stolen firewood.  Also according to the above they are charging me $35.00 to steal $45.00 worth of firewood - how do you explain that?  Likewise told we did not professionally clean the carpet - previous property manager instructed us NOT to clean the carpet due to being scheduled for replacement at the end of our lease.  And it was replaced a few days after we left the apartment.
Cleaning the apartment?  Yes we cleaned upon vacating, was it professionally cleaned?  Depends upon your definition of professionally cleaned.  My stance is that it didn't make $250.00 worth of difference since the carpet was being replaced, drywall on the ceiling in need of repair due to water damage from above apartment, and use of facilities by maintenance workers.  The apartment would have been in need of yet another cleaning after the work was performed.
In order to move this issue to closure I will agree upon the following;  a refund in the form of a certified check for a total of $150.00.  This will cover the stolen firewood and cover for partial cleaning after the maintenance work was complete.  This is more than fair and meeting Highwood halfway.  Nothing short of this amount will be accepted.
Revdex.com please keep this complaint open and post my complaint on your website for all to see.  In the mean time I will also turn to Social Media to get my point across.
[redacted]   
 
 
Regards,
[redacted], **.

This response is filed on behalf of Highwood Place Apartments in response to the above referenced complaint filed with your company by [redacted], **. The position of Highwood Apartments on this matter has not changed it stands as follows:
1. [redacted] was a guarantor of an apartment lease ("Lease") of a former tenant of Highwood
Apartments. Mr. [redacted] was not the tenant and was not present when discussions with the former tenant took place regarding the former tenant's decision to leave/vacate the leased apartment.
2. The former tenant, and Mr. [redacted] as guarantor, entered the Lease subject to the following terms:
a. A $250 deposit securing full performance of the terms of the lease; damage; and "professionally cleaning floor covering, all appliances and the entire apartment." Lease Sec. 2 (emphasis original).
b. All or any part of the security deposit may be applied as partial damages for breach of any term
of the Lease. Lease Sec. 2
c. Upon "vacating" by tenant, the premises "shall be professionally cleaned, including carpeting,
linoleum, draperies, appliances, cabinets, etc. and shall be left undamaged and free from debris therein and thereabout. All paint on walls and ceiling shall be restored to condition and color as when Lessee took possession." Lease Sec. 18 B.
d. "Any cost or expense Lessor may incur to put the Leased Premises, or items used therein or thereabout by Lessee, In required condition as herein set forth plus pro rata rental for days required therefore, shall be paid promptly by Lessee to Lessor as additional rent.” Lease Sec.18B.
3. The former tenant was further subject to the following lease terms: Upon removal by tenant of "the major part of their furnishings or vacates the premises in whole or in part of their furnishings or [If tenant] vacates the premises in whole or in part during any period in which lessee has paid rent, Lessee agrees that said action shall constitute abandonment, and Lessee hereby gives the Lessor the absolute right to remove any remaining items within the leased premises, store said Items and dispose of same after thirty (30) days, and proceed to rent the premises to another tenant and Lessee shall not be entitled to a refund or rent, even if Lessor leases the premises to another tenant during the period for which Lessee has paid rent," Lease Sec. 1 F and Sec. 9.
4. Factually, the former tenant completely removed all of his furnishings and vacated the leased
premises sometime in August of 2014. The leased premises was not professionally cleaned or put in the condition which the related former tenant had received the leased premises as required by Lease Section 2 and Lease Section 18 B. The former tenant left firewood on the outside patio which was removed pursuant to Lease Section 9. Though not required to do so, Highwood Apartments did offer to pay the former tenant $45.00 for the firewood that had been removed and disposed of.
5. Under Section 18 B, Highwood Place is entitled to seek recovery of the full cost to put the Leased Premises in the condition required by the Lease. This includes, but is not limited to, cleaning and rehabilitation of appliances (e.g. stove oven cleaning, replacing stove pan rims, replacing stove broiler pan, refrigerator cleaning, replacing damaged refrigerator Interior drawer, shelves, ice trays, ice bucket). The charge for the cost of reconditioning the Leased Premises was provided to the former tenant at the time of leasing. Highwood Apartments has made no decision to pursue these costs but reserves the right to do so.
In conclusion, it is the position of Highwood Apartments that there is no basis for the complaint of Mr. [redacted].
Sincerely,
Highwood Place Apartments

normal; vertical-align: baseline; white-space: pre-wrap; font-weight: bold; color: #000000; font-style: normal; background-color: transparent;">This response is filed on behalf of Highwood Place Apartments in response to the above referenced complaint filed with your company by [redacted], **. The position of Highwood Apartments
on this matter is as follows:
1. [redacted] was a guarantor of an apartment lease ("Lease") of a former tenant of Highwood
Apartments. Mr. [redacted] was not the tenant and was not present when discussions with the former tenant took place regarding the former tenant's decision to leave/vacate the leased apartment.
2. The former tenant, and Mr. [redacted] as guarantor, entered the Lease subject to the following terms:
a. A $250 deposit securing full performance of the terms of the lease; damage; and "professionally cleaning floor covering, all appliances and the entire apartment." Lease Sec. 2 (emphasis original).
b. All or any part of the security deposit may be applied as partial damages for breach of any term
of the Lease. Lease Sec. 2
c. Upon "vacating" by tenant, the premises "shall be professionally cleaned, including carpeting,
linoleum, draperies, appliances, cabinets, etc. and shall be left undamaged and free from debris therein and there-about. All paint on walls and ceiling shall be restored to condition and color as
when Lessee took possession." Lease Sec. 18 B.
d. "Any cost or expense Lessor may incur to put the Leased Premises, or items used therein or thereabout by Lessee, in required condition as herein set forth plus pro rata rental for days required therefore, shall be paid promptly by Lessee to Lessor as additional rent." Lease Sec.18B.
3. The former tenant was further subject to the following lease terms: Upon removal by tenant of "the major part of their furnishings or vacates the premises in whole or in part of their furnishings or [if tenant] vacates the premises in whole or in part during any period in which lessee has paid rent, Lessee agrees that said action shall constitute abandonment, and Lessee hereby gives the Lessor the absolute right to remove any remaining items within the leased premises, store said Items and dispose of same after thirty (30) days, and proceed to rent the premises to another tenant and Lessee shall not be entitled to a refund or rent, even if Lessor leases the premises to another tenant during the period for which Lessee has paid rent.“ Lease Sec. 1 F and Sec. 9.
4. Factually, the former tenant completely removed all of his furnishings and vacated the leased
premises sometime in August of 2014. The leased premises was not professionally cleaned or put in the condition which the related former tenant had received the leased premises as required by Lease Section 2 and Lease Section 18 B. The former tenant left firewood on the outside patio which was removed pursuant to Lease Section 9. Though not required to do so, Highwood Apartments did offer to pay the former tenant $45.00 for the firewood that had been removed and disposed of.
5. Under Section 8 B, Highwood Place Is entitled to seek recovery of the full cost to put the Leased
Premises in the condition required by the Lease. This Includes, but is not limited to, cleaning and rehabilitation of appliances (e.g. stove oven cleaning, replacing stove pan rims, replacing stove broiler pan, refrigerator cleaning, replacing damaged refrigerator interior drawer, shelves, ice trays, ice bucket). The charge for the cost of reconditioning the Leased Premises was provided to the former tenant at the time of leasing. Highwood Apartments has made no decision to pursue these costs but reserves the right to do so.
In conclusion, It is the position of Highwood Apartments that there is no basis for the complaint of‘ Mr. [redacted].
Sincerely,
Highwood Place Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I REJECT THIS REPONSE AND THE COMPLAINT IS NOT RESOLVED!  I ask for the Revdex.com to post my complaint on the Revdex.com Website against Highwood Place Apartments for others to see prior to agreeing to rent from this corporation.   
The response received today, 11-13-2014, is the exact same response received on 10-22-2014 with no further explanation as to why Highwood is in the right to keep my refund.  I stand my ground and expect Highwood to make good on their offer to settle on the refund of $45.00 for the "stolen" firewood as agreed to by Highwood on their previous response. 
4. "Though not required to do so, Highwood Apartments did offer to pay the former tenant $45.00 for the firewood that had been removed and disposed of.
Likewise I still expect Highwood to answer my questions via item number 5 of my last response:
5.  Highwood Place Apartments is, at this time, hiding behind Section 2 of their contract for keeping our $250.00 refund.  I believe in order to keep the refund they MUST provide in writing a detailed explanation for the dollars kept, in categories so we can fully understand why we are not entitled to the dollars mentioned.   The current Property Manager has mentioned, verbally, why we are not receiving the refund however in writing is demanded at this time.  Even when details were previously discussed the total charge or kept refund did not equal to the full $250.00 and when asked why a refund was not granted no explanation was given.  
I believe their refusal to answer my question in item 5 above is proof they have no grounds to keep my refund.  This action demonstrates they have no intent to ever provide a refund to the renter in question, while hiding behind contractual language that's shoddy at best.  If they are a reputable company then step up and provide details regarding your theft of such refund. I've proven you have already breached your own contract by agreeing to pay for the theft of the firewood  - I fully intend to keep this complaint open until I receive full refund or the Revdex.com refuses to support my efforts.  Unless this is resolved soon I will move forward with Small Claims Court and have the judge make a ruling.  Your call.
[redacted]
 
 
 
 
 
 
Regards,
[redacted], **.