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Hignell, Inc.

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Reviews Hignell, Inc.

Hignell, Inc. Reviews (3)

Consumer states that the business has contacted him directly. The business has agreed to cancel the contract and reimburse full deposit with no cleaning charges. Consumer considers the matter resolved.

Revdex.com:
I appreciate the quick resolution of this matter.  I would like to thank everyone for their time.

Review: I was charged extremely unfairly on my move out from the Sheridan Square apartment complex owned by the Hignell company. I was lied to by the manager and maintance workers of that propertyabout what I would be charged on move out. I was told I would not be charged for painting and only be charged a carpet cleaning. They charged me extremely to not only clean the apartment but also to repaint and replace the carpet. They have the managers clean the apartments not an out side company. I was also charged months pet rent while others where not. This company Is over charging the tenants and picking would they want to.enforce policies on. I left that apartment extremely.clean.and was charged 1100.00 out of a 1300.00 deposit. I feel I am being treated unfairly and the company Is not only misleading tenants to get more money put of them but also the are discriminating against people.Desired Settlement: I was told I would be charged around 150.00 to clean and replace drip pans. I was the rest of my deposit back. I only received 214.89 and was charged 1085.11. Out of 1300.00.

Business

Response:

In response to [redacted]'s complaint with the Revdex.com, we have documentation and proof for monies withheld from her security deposit. They are as follows: Deposit: $1,300 RENT for 6 days: $188.00 Cleaning (medium clean of a 2x1): $345.80 Painting 36% discount off $316.11): $202.31 Carpet replacement (80% discount off $1,695: $339.00 Replace 4 drip pans: $10.00 The resident was given a discount on the painting and cleanig to account for normal wear and tear. The carpet was replaced due to multiple stains and pet urine. We have a 43 page move-out inspection from this resident with pictures of the condition of the apartment as well as a sample of the urine soaked/stained carpet. There were multiple scuff marks on the walls that needed to be painted. Not mentioned in the complaint was the fact that some of these charges are for RENT. The resident declined to have a pre-inspection and also chose not to be present for her final walk thru. Our company has a cleaning services division which performed the cleaning. Our managers do not paint or clean apartments. As far as being charged monthly pet rent and her neighbors not being charged, there is nothing to back this up. Some residents also have companion or service animals in which it is illegal to charge pet rent. There was never any discussion that took place where the resident was told she would not be charged for paint. On the contrary, the signed lease agreement states that the resident will be charged if painting is needed. We would be happy to forward the move-out inspection as well as the photos to clearly paint an accurate picture of how this unit was left.

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Description: Contractors - General, Property Management

Address: 1750 Humboldt Rd, Chico, California, United States, 95928

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