Higs Tickets

The money still has not been returned to my card Also, please send your terms of services that allow you to not honor my purchase I'd like to confirm those terms by seeing them on your website Please send a URLRevdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejectedThis is stated clear on our terms and policiesThe customer attempted to purchase tickets which were not availableMistakenly listed onlineThe price was so below the actually pricing for the event there wasnt anything that could be doneWe immediately voided out the sale and informed the customer that the seats were not availableCustomer immediately informed us he was preparing legal action and issued other threatsWe have cancelled the order and in light of language he used while talking with one of our representatives we would appreciate he use another company in the futureVerbal abuse, attacks and threats are no way to interact

Having been in business for nearly 20 years with an A+ rating from the BBB along with a yearly citation for consistently meeting the high standards of integrity and customer service I am always disappointed when a sale doesn't work out. In this situation the customers order was voided immediately. Having been no where near the standard pricing we were forced to void the sale per the terms and policies of our site. The seats were not available as no seats anywhere near that price were available. We look forward to serving our customers needs for another 20 years and maintaining our high standard.

I encourage you to push your card company to release whatever hold they have on your accountWe have not accepted, received, or authorized any capture of your fundsOur website is www.higstickets.com and our policies and terms are laid out in detail

At no time have any threats been made to anyone at Hig's tickets The lack of professionalism displayed by the owner, *** ***, during a phone conversation left a lot to be desired Instead of making an effort to resolve an issue, that was entirely the fault of his company, he chose to be disrespectful and rudeHe acknowledged that his company processed my credit card, which they have not yet refunded, despite not having the tickets available for sale I told him that I would be sharing my experience with other consumers so they were aware of what type of business Hig's Tickets is At that point he basically told me to pound sand (specific vulgarities omitted) and hung up on me.I have not yet received my tickets or my refund I expect one of the two by the end of business today. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Your order was never accepted by our officeThe money was never moved into our accountThe order was voided minutes after it was placedBeing as this occurred yesterday I am not sure how quickly your particular credit card company removes holdsThis information may be accessible through your card but the money has not and will not be approved/accepted/or in any way received by our company

I request evidence of the terms of your site to substantiate your claim Please send a URLAlso, I have an email from *** *** saying the money was returned to my card, but it has not been Why would he say it was done if it hasn't been? Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Having been in business for nearly 20 years with an A+ rating from the Revdex.com along with a yearly citation for consistently meeting the high standards of integrity and customer service I am always disappointed when a sale doesn't work out. In this situation the customers order was voided immediately. Having been no where near the standard pricing we were forced to void the sale per the terms and policies of our site. The seats were not available as no seats anywhere near that price were available. We look forward to serving our customers needs for another 20 years and maintaining our high standard.

Ticket Availability SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not...

actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected. This is stated clear on our terms and policies. The customer attempted to purchase tickets which were not available. Mistakenly listed online. The price was so below the actually pricing for the event there wasnt anything that could be done. We immediately voided out the sale and informed the customer that the seats were not available. Customer immediately informed us he was preparing legal action and issued other threats. We have cancelled the order and in light of language he used while talking with one of our representatives we would appreciate he use another company in the future. Verbal abuse, attacks and threats are no way to interact.

The money still has not been returned to my card.  Also, please send your terms of services that allow you to not honor my purchase.   I'd like to confirm those terms by seeing them on your website.   Please send a URL. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

I reject this response because they have yet to provide the URL to the disclaimer on their page that states that my transaction could be reversed and not honored.  Their website asks the seller at the time of purchase if tickets they are buying are not available, if the buyer would accept comparable OR BETTER seats at the same price.  At the time of my purchase I agreed to that clause.  There was no clause saying they did not have to honor my sale because they claim to have made a mistake in their listing.    Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]