When I returned the doll to you, I inadvertently gave your husband the doll we had talked about using for replacement arms The arms on that doll were not great but better than the arms on your doll I have your doll in the shop and did call and talk to your husband Vic on Friday, 8/ At that time, I apologized to him and explained what had happened He said that you would be in to pick up the doll I did offer to deliver the doll to you to avoid any further inconvenience As to the repair I have been looking for a good set of arms for your doll, but have not been able to find a set that you were happy with I can change out the arms using the set you have on the doll I inadvertently gave to you but there is always a risk that the body may be damaged That is why we talked about changing the entire body to minimize the risk It might be best to exchange dolls rather than risking the change I leave that as a decision for you to make.I can supply a photo of your doll when I return to the shop on Tuesday
On Friday, 8/14/2015, *** and a friend came to the shop to exchange dolls We discussed what she could do to help stabilize the arm that had become damaged She signed for her doll and left the shop
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the resolution was the return of my doll, which is what I requested There is still no excuse for giving me the wrong doll and instead of suggesting I don't know my own doll and look for it, she kept insisting that I did receive the correct doll It wasn't until several days following my complaint that she finally looked for my true doll It is also very poor business practice to treat any individual that comes to your store, friend or not, as badly as she treated my husband If she was so distraught with what was going on in her life, she should have stayed home that day Nothing can excuse her behavior To future customers I would warn them to take a photo of her accepting your doll for repair and bring it with you when you pick it up, so she won't try to pass off another doll as yours She took a picture of me taking my true doll as evidence when I retrieved my doll yesterday
When I returned the doll to you, I inadvertently gave your husband the doll we had talked about using for replacement arms. The arms on that doll were not great but better than the arms on your doll . I have your doll in the shop and did call and talk to your husband Vic on Friday, 8/7....
At that time, I apologized to him and explained what had happened. He said that you would be in to pick up the doll. I did offer to deliver the doll to you to avoid any further inconvenience. As to the repair. I have been looking for a good set of arms for your doll, but have not been able to find a set that you were happy with. I can change out the arms using the set you have on the doll I inadvertently gave to you but there is always a risk that the body may be damaged. That is why we talked about changing the entire body to minimize the risk. It might be best to exchange dolls rather than risking the change. I leave that as a decision for you to make.I can supply a photo of your doll when I return to the shop on Tuesday.
When I returned the doll to you, I inadvertently gave your husband the doll we had talked about using for replacement arms The arms on that doll were not great but better than the arms on your doll I have your doll in the shop and did call and talk to your husband Vic on Friday, 8/ At that time, I apologized to him and explained what had happened He said that you would be in to pick up the doll I did offer to deliver the doll to you to avoid any further inconvenience As to the repair I have been looking for a good set of arms for your doll, but have not been able to find a set that you were happy with I can change out the arms using the set you have on the doll I inadvertently gave to you but there is always a risk that the body may be damaged That is why we talked about changing the entire body to minimize the risk It might be best to exchange dolls rather than risking the change I leave that as a decision for you to make.I can supply a photo of your doll when I return to the shop on Tuesday
On Friday, 8/14/2015, *** and a friend came to the shop to exchange dolls We discussed what she could do to help stabilize the arm that had become damaged She signed for her doll and left the shop
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the resolution was the return of my doll, which is what I requested There is still no excuse for giving me the wrong doll and instead of suggesting I don't know my own doll and look for it, she kept insisting that I did receive the correct doll It wasn't until several days following my complaint that she finally looked for my true doll It is also very poor business practice to treat any individual that comes to your store, friend or not, as badly as she treated my husband If she was so distraught with what was going on in her life, she should have stayed home that day Nothing can excuse her behavior To future customers I would warn them to take a photo of her accepting your doll for repair and bring it with you when you pick it up, so she won't try to pass off another doll as yours She took a picture of me taking my true doll as evidence when I retrieved my doll yesterday
When I returned the doll to you, I inadvertently gave your husband the doll we had talked about using for replacement arms. The arms on that doll were not great but better than the arms on your doll . I have your doll in the shop and did call and talk to your husband Vic on Friday, 8/7....
At that time, I apologized to him and explained what had happened. He said that you would be in to pick up the doll. I did offer to deliver the doll to you to avoid any further inconvenience. As to the repair. I have been looking for a good set of arms for your doll, but have not been able to find a set that you were happy with. I can change out the arms using the set you have on the doll I inadvertently gave to you but there is always a risk that the body may be damaged. That is why we talked about changing the entire body to minimize the risk. It might be best to exchange dolls rather than risking the change. I leave that as a decision for you to make.I can supply a photo of your doll when I return to the shop on Tuesday.