HILBERT’S Equipment & Welding, Inc
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I, Larry Hilbert, personally took a phone call from ***
*** *** prior to 4/7/to discuss our pricing for pickup/delivery and also servicing of his tractor*** *** called on 4/7/2015, and spoke with me to schedule his tractor be picked up on Friday, 4/10/and request a point check for his tractor at the price of $*** *** advising me that it would be easier for our driver to contact him with directions to the customers houseThe driver attempted to contact *** *** several times on 4/10/2015, with no successOnce our driver arrived at the location there was no equipment to pickup. *** *** called Hilberts Equipment to reschedule pickup for Monday, 4/13/2015, first pickup of the dayOur driver arrived at the residents of *** *** and had to wait for the customer to return to get the tractor
As requested, by the customer, we performed a point service on his equipment, which does include a steam cleaning of the equipment. The equipment was returned on Monday, 4/20/We had downpours during the morning hours of 4/20/This was the first hard rain since the harsh Winter seasonThe roads are still dirty from the salt and cinders that remain on the roads. We use a large rollback to pickup and deliver equipment to our customersThere is no possible way to keep equipment pristine in such weather without an enclosed trailer
Once the driver arrived at *** ***’s location on 4/20/he waited aproximatly minutes for the customer. *** *** had already told our secretary that he would give our driver a check upon the equipment being delivered backHe advised our driver he will be calling with a credit card instead*** *** did not submit payment of any kind*** *** called Hilberts and spoke to the head technicianAt that time *** *** complained about his tractor being dirty, that he found scratches on the mowing deck & also a spot on the deck where loose paint now had flaked off from the steam cleaning. My technician contacted me and I called *** ***I told *** *** once I return to the office I would call him back to further discussWhere upon the customer hung up on meI returned to the office and pulled *** ***’s paperworkOnce I called *** *** back he asked me what amount was I willing to take off his bill to rectify the situation, so that it wasn’t a bother to him*** *** advised he would pass this issue on to *** users and also any websites that he couldWhich he did untruthfully anyway. I offered him $25.00, which is the charge of steam cleaningThe $that the customer was charged for the point service includes that, it is not an extra fee. I also offered the customer that we pick the equipment back up, hand wash it and touch up any marks on the deck at no additional cost to the customerI advised the customer I expect payment at the time we pick up the equipment for the services already provided to the customerHe argued about us picking up the equipmentShortly after that he called Hilberts to cancel us picking up the equipment and advised he called the Revdex.com to file a complaint insteadI asked *** *** how he was going to handle paying Hilberts for the service on his tractor and his response was nothing for now and he hung up the phone. *** *** paid for nothingTherefore, there is $amount to be refunded the point service for $on his tractorI will be filing at the local magistrate for collections and fees
*** *** *** has received FREE from *** *** in a new complete deck for this equipment, due to neglect by the customer through *** *** WarrantyIn 2012, the customer received a new short block engine from *** *** Warranty for the same equipment
*** ***’s final complaint was that our pickup deliver fee is $95 for his areaHe is exactly miles from Hilberts Equipment & WeldingThis is aproximately minutes, one wayLet me remind you that the customer never showed up the first time we went out to his location with our large truckWe have now driven our truck to his address three timesThat is a total of miles and about four and half hoursI feel $is completely reasonable
. ** *** requested
HILBERT’S Equipment & Welding, Inc*** *** *** *** ** ***
***
** *** ** *** ***
*** *** *** *** ***
I, Larry Hilbert, personally took a phone call from *** *** *** prior to 4/7/to discuss our pricing for pickup/delivery and also servicing of his tractor*** *** called on 4/7/2015, and spoke with me to schedule his tractor be picked up on Friday, 4/10/and request a point check for his tractor at the price of $*** *** advising me that it would be easier for our driver to contact him with directions to the customers houseThe driver attempted to contact *** *** several times on 4/10/2015, with no successOnce our driver arrived at the location there was no equipment to pickup. *** *** called Hilberts Equipment to reschedule pickup for Monday, 4/13/2015, first pickup of the dayOur driver arrived at the residents of *** *** and had to wait for the customer to return to get the tractor
As requested, by the customer, we performed a point service on his equipment, which does include a steam cleaning of the equipment. The equipment was returned on Monday, 4/20/We had downpours during the morning hours of 4/20/This was the first hard rain since the harsh Winter seasonThe roads are still dirty from the salt and cinders that remain on the roads. We use a large rollback to pickup and deliver equipment to our customersThere is no possible way to keep equipment pristine in such weather without an enclosed trailer
Once the driver arrived at *** ***’s location on 4/20/he waited aproximatly minutes for the customer. *** *** had already told our secretary that he would give our driver a check upon the equipment being delivered backHe advised our driver he will be calling with a credit card instead*** *** did not submit payment of any kind*** *** called Hilberts and spoke to the head technicianAt that time *** *** complained about his tractor being dirty, that he found scratches on the mowing deck & also a spot on the deck where loose paint now had flaked off from the steam cleaning. My technician contacted me and I called *** ***I told *** *** once I return to the office I would call him back to further discussWhere upon the customer hung up on meI returned to the office and pulled *** ***’s paperworkOnce I called *** *** back he asked me what amount was I willing to take off his bill to rectify the situation, so that it wasn’t a bother to him*** *** advised he would pass this issue on to *** users and also any websites that he couldWhich he did untruthfully anyway. I offered him $25.00, which is the charge of steam cleaningThe $that the customer was charged for the point service includes that, it is not an extra fee. I also offered the customer that we pick the equipment back up, hand wash it and touch up any marks on the deck at no additional cost to the customerI advised the customer I expect payment at the time we pick up the equipment for the services already provided to the customerHe argued about us picking up the equipmentShortly after that he called Hilberts to cancel us picking up the equipment and advised he called the Revdex.com to file a complaint insteadI asked *** *** how he was going to handle paying Hilberts for the service on his tractor and his response was nothing for now and he hung up the phone. *** *** paid for nothingTherefore, there is $amount to be refunded the point service for $on his tractorI will be filing at the local magistrate for collections and fees
*** *** *** has received FREE from *** *** in a new complete deck for this equipment, due to neglect by the customer through *** *** WarrantyIn 2012, the customer received a new short block engine from *** *** Warranty for the same equipment
*** ***’s final complaint was that our pickup deliver fee is $95 for his areaHe is exactly miles from Hilberts Equipment & WeldingThis is aproximately minutes, one wayLet me remind you that the customer never showed up the first time we went out to his location with our large truckWe have now driven our truck to his address three timesThat is a total of miles and about four and half hoursI feel $is completely reasonable
. ** *** requested
HILBERT’S Equipment & Welding, Inc
*** *** *** *** ** ***
***
** *** ** *** ***
*** *** *** *** ***
I, Larry Hilbert, personally took a phone call from ***
*** *** prior to 4/7/to discuss our pricing for pickup/delivery and also servicing of his tractor*** *** called on 4/7/2015, and spoke with me to schedule his tractor be picked up on Friday, 4/10/and request a point check for his tractor at the price of $*** *** advising me that it would be easier for our driver to contact him with directions to the customers houseThe driver attempted to contact *** *** several times on 4/10/2015, with no successOnce our driver arrived at the location there was no equipment to pickup. *** *** called Hilberts Equipment to reschedule pickup for Monday, 4/13/2015, first pickup of the dayOur driver arrived at the residents of *** *** and had to wait for the customer to return to get the tractor
As requested, by the customer, we performed a point service on his equipment, which does include a steam cleaning of the equipment. The equipment was returned on Monday, 4/20/We had downpours during the morning hours of 4/20/This was the first hard rain since the harsh Winter seasonThe roads are still dirty from the salt and cinders that remain on the roads. We use a large rollback to pickup and deliver equipment to our customersThere is no possible way to keep equipment pristine in such weather without an enclosed trailer
Once the driver arrived at *** ***’s location on 4/20/he waited aproximatly minutes for the customer. *** *** had already told our secretary that he would give our driver a check upon the equipment being delivered backHe advised our driver he will be calling with a credit card instead*** *** did not submit payment of any kind*** *** called Hilberts and spoke to the head technicianAt that time *** *** complained about his tractor being dirty, that he found scratches on the mowing deck & also a spot on the deck where loose paint now had flaked off from the steam cleaning. My technician contacted me and I called *** ***I told *** *** once I return to the office I would call him back to further discussWhere upon the customer hung up on meI returned to the office and pulled *** ***’s paperworkOnce I called *** *** back he asked me what amount was I willing to take off his bill to rectify the situation, so that it wasn’t a bother to him*** *** advised he would pass this issue on to *** users and also any websites that he couldWhich he did untruthfully anyway. I offered him $25.00, which is the charge of steam cleaningThe $that the customer was charged for the point service includes that, it is not an extra fee. I also offered the customer that we pick the equipment back up, hand wash it and touch up any marks on the deck at no additional cost to the customerI advised the customer I expect payment at the time we pick up the equipment for the services already provided to the customerHe argued about us picking up the equipmentShortly after that he called Hilberts to cancel us picking up the equipment and advised he called the Revdex.com to file a complaint insteadI asked *** *** how he was going to handle paying Hilberts for the service on his tractor and his response was nothing for now and he hung up the phone. *** *** paid for nothingTherefore, there is $amount to be refunded the point service for $on his tractorI will be filing at the local magistrate for collections and fees
*** *** *** has received FREE from *** *** in a new complete deck for this equipment, due to neglect by the customer through *** *** WarrantyIn 2012, the customer received a new short block engine from *** *** Warranty for the same equipment
*** ***’s final complaint was that our pickup deliver fee is $95 for his areaHe is exactly miles from Hilberts Equipment & WeldingThis is aproximately minutes, one wayLet me remind you that the customer never showed up the first time we went out to his location with our large truckWe have now driven our truck to his address three timesThat is a total of miles and about four and half hoursI feel $is completely reasonable
. ** *** requested
HILBERT’S Equipment & Welding, Inc*** *** *** *** ** ***
***
** *** ** *** ***
*** *** *** *** ***
I, Larry Hilbert, personally took a phone call from *** *** *** prior to 4/7/to discuss our pricing for pickup/delivery and also servicing of his tractor*** *** called on 4/7/2015, and spoke with me to schedule his tractor be picked up on Friday, 4/10/and request a point check for his tractor at the price of $*** *** advising me that it would be easier for our driver to contact him with directions to the customers houseThe driver attempted to contact *** *** several times on 4/10/2015, with no successOnce our driver arrived at the location there was no equipment to pickup. *** *** called Hilberts Equipment to reschedule pickup for Monday, 4/13/2015, first pickup of the dayOur driver arrived at the residents of *** *** and had to wait for the customer to return to get the tractor
As requested, by the customer, we performed a point service on his equipment, which does include a steam cleaning of the equipment. The equipment was returned on Monday, 4/20/We had downpours during the morning hours of 4/20/This was the first hard rain since the harsh Winter seasonThe roads are still dirty from the salt and cinders that remain on the roads. We use a large rollback to pickup and deliver equipment to our customersThere is no possible way to keep equipment pristine in such weather without an enclosed trailer
Once the driver arrived at *** ***’s location on 4/20/he waited aproximatly minutes for the customer. *** *** had already told our secretary that he would give our driver a check upon the equipment being delivered backHe advised our driver he will be calling with a credit card instead*** *** did not submit payment of any kind*** *** called Hilberts and spoke to the head technicianAt that time *** *** complained about his tractor being dirty, that he found scratches on the mowing deck & also a spot on the deck where loose paint now had flaked off from the steam cleaning. My technician contacted me and I called *** ***I told *** *** once I return to the office I would call him back to further discussWhere upon the customer hung up on meI returned to the office and pulled *** ***’s paperworkOnce I called *** *** back he asked me what amount was I willing to take off his bill to rectify the situation, so that it wasn’t a bother to him*** *** advised he would pass this issue on to *** users and also any websites that he couldWhich he did untruthfully anyway. I offered him $25.00, which is the charge of steam cleaningThe $that the customer was charged for the point service includes that, it is not an extra fee. I also offered the customer that we pick the equipment back up, hand wash it and touch up any marks on the deck at no additional cost to the customerI advised the customer I expect payment at the time we pick up the equipment for the services already provided to the customerHe argued about us picking up the equipmentShortly after that he called Hilberts to cancel us picking up the equipment and advised he called the Revdex.com to file a complaint insteadI asked *** *** how he was going to handle paying Hilberts for the service on his tractor and his response was nothing for now and he hung up the phone. *** *** paid for nothingTherefore, there is $amount to be refunded the point service for $on his tractorI will be filing at the local magistrate for collections and fees
*** *** *** has received FREE from *** *** in a new complete deck for this equipment, due to neglect by the customer through *** *** WarrantyIn 2012, the customer received a new short block engine from *** *** Warranty for the same equipment
*** ***’s final complaint was that our pickup deliver fee is $95 for his areaHe is exactly miles from Hilberts Equipment & WeldingThis is aproximately minutes, one wayLet me remind you that the customer never showed up the first time we went out to his location with our large truckWe have now driven our truck to his address three timesThat is a total of miles and about four and half hoursI feel $is completely reasonable
. ** *** requested