April 8, RE: [redacted] Dear Ms***: In reference to your complaint against HILCO ElectricCooperative, Incwith the Revdex.com: While HILCO can understand the frustrationwith some rules and regulations we do our best to always abide by rules toinsure our Member’s personal information is protected In March of when you filed a complaintwith the Public Utility Commission of Texas the same information was providedconcerning privacy laws and it was explained Mr [redacted] would need to contactthe office and add you as an authorized persons to receive information on hisaccount This information was alsoprovided during several other telephone calls On April 2, Mr [redacted] did authorize you on the account and youwere able to receive the requested information.Again, while we understand your frustration HILCO willalways strive to protect our Members accounts and the personal information onthose accounts If I have not addressedall of your concerns please do not hesitate to contact me via telephone oremail.Best regards, [redacted] Office Manager Cc: [redacted]
April 8, RE: [redacted] Dear Ms***: In reference to your complaint against HILCO ElectricCooperative, Incwith the Revdex.com: While HILCO can understand the frustrationwith some rules and regulations we do our best to always abide by rules toinsure our Member’s personal information is protected In March of when you filed a complaintwith the Public Utility Commission of Texas the same information was providedconcerning privacy laws and it was explained Mr [redacted] would need to contactthe office and add you as an authorized persons to receive information on hisaccount This information was alsoprovided during several other telephone calls On April 2, Mr [redacted] did authorize you on the account and youwere able to receive the requested information.Again, while we understand your frustration HILCO willalways strive to protect our Members accounts and the personal information onthose accounts If I have not addressedall of your concerns please do not hesitate to contact me via telephone oremail.Best regards, [redacted] Office Manager Cc: [redacted]