We spoke with *** this morning and explained that our company was broken into on Jan 30thall of our computers & files were stolen even personal filesWe are still printing the shirts that his business is on they will just be out later than we expected due to having to re-build all the files
for print.Upon speaking with Mr*** we gave him the option to be refunded or to give us till August to have the shirts printedMr*** understood the situation and decided to except our apologies for the shirts being late and said he will wait till August for his copy of the shirts to arrive
To whom it may concern, I apologize for the late response to our complaint with Fortuna High School. I wanted to make sure that we had taken all the proper steps in resovling this matter in a positive way. I have been in contact with Mr. [redacted] in order to find out how and where...
this miscommunication had begun. During the process of figuring everything out, we came to the conclusion that Coach [redacted] had indeed signed the contract on, Feburary 6, 2016 while attending the Clinc of Champions. Unfortuntley Coach [redacted] did not inform Mr. [redacted] about his decsion to take part in our program which was the cause of this miscommuncation. Over the years I have personally built a solid and strong relationship with many local business owners and the community of Fortuna which is the reason this issues casued me great concern. Due to the fact that Mr. [redacted] was unable to find which coach of his had signed the contract, I did what I felt was nessescary in order to resolve this. I was able to link the phone number given on the contract to a, Coach [redacted], while using [redacted]. After finding the coaches name I was able to confirm that he indeed had attended the coaches clinic and compare his name to the signature given to us on the contract. I was able to send over all the documentaion that support these facts to Mr.[redacted] and would be more than happy to forward them to you if need be. In addition to those documents, at the request of Mr. [redacted], I also sent over a complete description of how my company runs our programs and how coaches are signed up for this programs. Due to the seriousness of this situation, I understand the frustation coming from Mr. [redacted] but it also concerns me because I have never been dishonest with any schools or communites. I explained to Mr. [redacted] that I am in this business to not only support the community but to help support schools in their sports programs. As a proud parent, I know the importance of having a strong sports program in our schools so our children can have positive activites to be a part of while learning many skills. I would love to move forward and continue to build a solid relationship with Mr. [redacted] and Fortuna High School as I have done so with many other schools and communites for many years. If you have any further questions or concerns please feel to contact me.Sincerly,[redacted]NO LIMITS MEDIA[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We spoke with *** this morning and explained that our company was broken into on Jan 30thall of our computers & files were stolen even personal filesWe are still printing the shirts that his business is on they will just be out later than we expected due to having to re-build all the files
for print.Upon speaking with Mr*** we gave him the option to be refunded or to give us till August to have the shirts printedMr*** understood the situation and decided to except our apologies for the shirts being late and said he will wait till August for his copy of the shirts to arrive
To whom it may concern, I apologize for the late response to our complaint with Fortuna High School. I wanted to make sure that we had taken all the proper steps in resovling this matter in a positive way. I have been in contact with Mr. [redacted] in order to find out how and where...
this miscommunication had begun. During the process of figuring everything out, we came to the conclusion that Coach [redacted] had indeed signed the contract on, Feburary 6, 2016 while attending the Clinc of Champions. Unfortuntley Coach [redacted] did not inform Mr. [redacted] about his decsion to take part in our program which was the cause of this miscommuncation. Over the years I have personally built a solid and strong relationship with many local business owners and the community of Fortuna which is the reason this issues casued me great concern. Due to the fact that Mr. [redacted] was unable to find which coach of his had signed the contract, I did what I felt was nessescary in order to resolve this. I was able to link the phone number given on the contract to a, Coach [redacted], while using [redacted]. After finding the coaches name I was able to confirm that he indeed had attended the coaches clinic and compare his name to the signature given to us on the contract. I was able to send over all the documentaion that support these facts to Mr.[redacted] and would be more than happy to forward them to you if need be. In addition to those documents, at the request of Mr. [redacted], I also sent over a complete description of how my company runs our programs and how coaches are signed up for this programs. Due to the seriousness of this situation, I understand the frustation coming from Mr. [redacted] but it also concerns me because I have never been dishonest with any schools or communites. I explained to Mr. [redacted] that I am in this business to not only support the community but to help support schools in their sports programs. As a proud parent, I know the importance of having a strong sports program in our schools so our children can have positive activites to be a part of while learning many skills. I would love to move forward and continue to build a solid relationship with Mr. [redacted] and Fortuna High School as I have done so with many other schools and communites for many years. If you have any further questions or concerns please feel to contact me.Sincerly,[redacted]NO LIMITS MEDIA[redacted]