Hiley Mazda of Arlington

Ms [redacted] purchased her Lexus ISon May 12,At the time of purchase we agreed to replace the passenger side fog lamp at no charge to Ms***The fog light was ordered and installed on June 22, There was no discussion concerning a problem with the spoiler, nor was there a promise to repair it

As far as I know the complaint was handledThey bought a used car and had an issue which was not related to an accident they hadThey are working with their insurance company and I believe the vehicle is going to a total loss Thank you, [redacted] General Manager Hiley Mazda/Volkswagen

A full refund for the extended warranty that was purchased will be given and applied to the vehicle loan. I called Mr. [redacted] today and left him a voice mail regarding the refund.

1-28-16 I spoke to Ms. [redacted] yesterday and advised her that we would be sending her a check for $15.00. The check was cut and mailed today. Ms. [redacted] stated she was satisfied with the resolution.

I did sign paperwork with the full understanding the mechanical problems, that failed in less than hours, that would not have passed state inspection otherwise, would not be an issueThe throttle body system is an unsafe and un-repairable issueHiley was aware of this, before they sold this car to meMy biggest issue is that even after I returned the car for "HELP" they did not disclose the problemMy daughter, as well as myself, could have been seriously injured from the failing of the throttle body system that Hiley REFUSED TO DISCLOSED after a number of attempts to find out the problems with the car within the first day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
That is not at all how this took place, on July 18, I took the car in for a oil change service onlyAll of the vinyl on both door panels were in mint condition not signs of any lifting the dealership walked around the car and inspected it prior to service and commented on what excellent condition the car was in and how low miles it hadI mentioned that I have concerns with the window operation and have complained in the past that I had water leak on my leg while in passenger seat in past and that they can never find anythingUpon return to pick up car from oil change service we were handed key and not told anything but that car was doneA few weeks later the car was parked at employee parking lot instead of my garage during a heavy rain and that is when the vinyl show signs of damage, I called dealership and they said nothing they would die even tho it was just there and perfect and that I told them my concernWhen u review the paper work from that visit there is no mention of repair to window regulator at all the paperwork says they could not duplicate itI reached out to VW customer service they said the dealership would now look at it, we returned to dealership and sat there for hours while they were to be diagnosising the window upon arrival the guy that checked the car in rolled the window up and down serveral times and duplicated the malfunction which also caused more lifting to the vinyl he said they needed to remove the panel to see what was going onFast forward the window regulator is being suggested to be repaired and covered under my purchased warranty but the damage to the vinyl would not be so VW customer service asked do update and suggested that they wanted the quality assurance person to take a look we again took the car in he was aggressive with us and said when we take the panel off if we can see any water damage then we will fix the vinyl but then said no the vinyl wasn't damaged by window malfunctioningI returned home to speak with VW customer service again and then remembered that they had said the second time we were there that they were removing the panel so we called the dealership to ask if during that visit if the panel had been removed to properly diagnosis the problem inside the dealership got defensive and then we were told they were with drawing the offer for the panel to be replaced at the lower costWe questioned them about why they recommend unnecessary replacement of the battery which we have documentation for and just were giving excuses which we feel is why they got defensive when asked about removing the panel had that been done when they said they were we would know if water got in the panel and caused the damage I have been bringing to there attention since the first oil change after purchasing the vechiledollars is a small amount for the dealership to cover considering the incorrect diagnosis's and customer service issue this has had I am still looking for them to correct this matter as they have overlooked the potential to have repaired it serveral times prior but have never took the time too

Customer brought his vehicle back to our dealership, addressed and corrected all of customers concernsIn the process of refunding the customer $180.00. Complaint has been resolved, and customer is satisfied with results

If Ms*** chooses she can trade the vehicle in at current condition, we will give her current market value , and she can purchase another one

7-1-
Ms*** purchased a Suzuki Forenza from Randy Hiley Mazda on April 15, 2015. The vehicle had high mileage, and is years oldAt the time of purchase Ms*** signed paperwork stating that the vehcile was sold "AS IS", which stated that warranties
issued by the manufacturer, powertrain, or otherwise had expired Ms*** declined any additional coveragesPrior to her purchase the vehcile was inspected by our technicians to meet the safety and emissions standards set forth by the state of TexasMs*** also signed paperwork stating that the car had no guarantees and was sold "AS IS"Hiley Mazda of Artlington does not assume responsibility to the mechanical abilities of a vehicle sold "AS IS." Please review the email attachment showing all documentation signed by Ms*** stating the vehicle was sold "AS IS"

Complaint: ***
I am rejecting this response because: the matter has not been resolved at all nobody is giving us any informationOn what is going on at all we are without a nother vehicle which we needAnd according to santander the loan company Hiley mazda was supposed to have insurance for day on the car and they never did nothing has been resolved yet
Regards,
*** ***

The customer purchased a used car with high miles for a very reasonable priceI have attached all the documents that clearly declared the vehicle “As-Is” at the time of saleShe signed documents in total explaining that the vehicle was being sold “As-Is”, and any mechanical issues would be the
sole responsibility of the purchaser Additionally, we are including a “Passed” state safety inspection report, and the Repair Order that itemizes the services that were performed on the vehicle before it was soldThe services performed include: Check out and inspection of the vehicle for road worthiness Oil and Filter Change Engine Air Filter Replacement Cabin Air Filter Replacement Battery Replacement State Safety Inspection Vehicle Cleaning and Detail Having said all that, we will agree to have one of our technicians look at the vehicle to see if we can decide where the oil is goingThe inspection will be free of charge if she brings it to usMechanical repairs will still be the liability of the purchaserIf she would like to call me she can call reach me at the store (###-###-####) or my direct line (###-###-####) and I can set up an appointment for the inspectionI can also be reached by email at ***
Sincerely, *** *** *** *** ***

Our General manager, *** ***, and *** ***, our Service manager, spoke with Ms*** yesterdayIt is our understanding that Ms*** was satisfied with the outcome, and the complaint is resolved

Ms*** purchased her Lexus ISon May 12,At the time of purchase we agreed to replace the passenger side fog lamp at no charge to Ms***The fog light was ordered and installed on June 22, There was no discussion concerning a problem with the spoiler, nor was there a
promise to repair it

Customer originally came in on July 18, 2016 for a window regulator concern that we were able to duplicate with the assistance of Volkswagen’s Quality Technical Manager (QTM). Her extended warranty did cover the cost of replacement for the window regulator. The customer states the door panel was...

peeling due to the sun roof drains on the vehicle, which we diagnosed was not the cause of the problem. The customer then reached out to Volkswagen Customer Care and filed a complaint on the dealer and the QTM, and then we offered to replace the door panel at a rate of $359, normally priced at $544. The customer questioned our diagnosis, which the QTM confirmed our diagnoses with customer present. Customer insisted on further assistance towards repairs, at that point we pulled back the discounted offer and suggested the customer takes the vehicle elsewhere for second diagnosis since the customer did not feel comfortable with our diagnosis and personnel.

As far as I know the complaint was handled. They bought a used car and had an issue which was not related to an accident they had. They are working with their insurance company and I believe the vehicle is going to a total loss.   Thank you,   [redacted] General Manager Hiley...

Mazda/Volkswagen

I did sign paperwork with the full understanding the mechanical problems, that failed in less than 24 hours, that would not have passed state inspection otherwise, would not be an issue. The throttle body system is an unsafe and un-repairable issue. Hiley was aware of this, before they sold this car to me. My biggest issue is that even after I  returned the car for "HELP" they did not disclose the problem. My daughter, as well as myself, could have been seriously injured from the failing of the throttle body system that Hiley REFUSED TO DISCLOSED after a number of attempts to find out the problems with the car within the first day.

They have offered to remediate the problem.

A full refund for the extended warranty that was purchased will be given and applied to the vehicle loan. I called Mr. [redacted] today and left him a voice mail regarding the refund.

1-28-16 I spoke to Ms. [redacted]  yesterday and advised her that we would be sending her a check for $15.00. The check  was cut and mailed today. Ms. [redacted] stated she was  satisfied with the resolution.