Good morning,yesterday I forgot to attach the pictures for the color I ordered and the one I receive, please note in the store they define red as spices and they brought me the wrong color(spice Orange not spice Red).thank you! [redacted] ***
08/16/From: Hilife Furniture Menaul Blvd NE Albuquerque, NM ###-###-#### RE: Consumer Complaint [redacted] * [redacted] Thank you for taking time to contact Hilife Furniture to explain the Issues that our customer has occurred recentlyOur Response We regret any inconvenience you have experienced, and we assure you that we are anxious to change, [redacted] to a satisfied customerOur Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairlyAt the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, customer [redacted] ordered her furniture on March 6, 2017, and currently has had it in her home for almost months, we did discuss with our customer about the policy on our receipt numerous times , which explains there is no exchange before delivery and that her furniture was a special order that we placed for her as she requested which states in legible wording on our receipt that all special orders are a final sale because we are doing something exclusively for the customerCustomer has cancelled three times, and has paid three different timesWe have tried to help the customer out several times, at this time we have come to this conclusion, we are sorry we cannot take the furniture back, If there Is a warranty Issue we will do our best to help resolve that for our customerWe apologize for any inconvenienceThank you for giving us the opportunity to assist you in resolving our customer's issueIf you need further assistance, you may contact us at ###-###-#### or email us at [redacted] Sincerely, Omar R***, General Manager Hilife Furniture, Inc
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]untruthful about hilife explaining the policy to me, dakota just asked me to sign, so I did, I never ordered from a catalog before,I don't know the measurement of the furniture,I also left several messages for a manager to call me but never did,I called and finally got a hold of a manager,i'm still not satisfied with this furniture I got stuck with, all I wanted was a exchange not a refund.Thank You.
From: Hilife Furniture 04/29/20163821 Menaul Blvd NEAlbuquerque, NM 87110###-###-####RE; Consumer Complaint [redacted] — [redacted]Thank you for taking time to contact Hilife Furniture to explain the issues that our customer has occurred recently.Our Response We regret any inconvenience you have...
experienced, and we assure you that we are anxious to return [redacted] to a satisfied customer.Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly.At the conclusion of our investigation, we would like to apologizes for any inconvenience this has caused, we had sent the manufacturing tech out to repair any issues customer had with the frame on January 15,2016 , we also have picked this customers sectional on February 6,2016 and have repaired any Issues, customer explained she was satisfied, we are doing our very best to get these resolved in a timely manor.Thank you for giving us the opportunity to assist you In resolving our customer's issue, If you need further assistance, you may contact us at ###-###-#### or email us at [redacted].Sincerely,Omar R[redacted], General Manager Hilife Furniture, Inc.
Our ResponseWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain [redacted] as a satisfied customer.Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter...
fairly.At the conclusion of our investigation, we found the problem the customer was having was in regards to a miscommunication with her delivery. Based on the initial conversation with the customer she had chosen to get a furniture delivery on July 14, 2015. When the delivery crew arrived to do the delivery, the customer stated that she was in a hurry to leave and asked the delivery crew to leave the merchandise in the garage. The delivery crew left the merchandise in the boxes/packaging as requested by the customer. No assembly of the furniture was done that day per the customer's request. Two days later we received a phone call from the customer requesting that we go out that very same day and assemble her furniture and move it inside her home from the garage. When we told the customer that we normally do not go back out a second time to do what the customer was requesting she became very upset and asked to return all of the merchandise. We stated to the customer that it would not be an option to return the merchandise because of our store policy in which she spoke to our manager about. The manager agreed that we would see how the delivery crew was running on time with their current delivery schedule for the day and if time permitted we would have them go out and assemble and move in her furniture from the garage. We were able to go the very same day and fulfill the customer's request.As of today, the customers issue has been taken care of by going to the customers house a second time to assemble the furniture as a good faith effort on our behalf. Thank you for giving us the opportunity to assist you in resolving your issue. If you need further assistance, you may contact us at [redacted] or email us at [redacted].Sincerely, Omar [redacted], General Manager Hi Life Furniture Inc
08/16/2017 From: Hilife Furniture 3821 Menaul Blvd NE Albuquerque, NM 87110 ###-###-#### RE: Consumer Complaint [redacted] Thank you for taking time to contact Hilife Furniture to explain the Issues that our customer has occurred recently. Our Response We regret any...
inconvenience you have experienced, and we assure you that we are anxious to change, [redacted] to a satisfied customer. Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly. At the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, customer [redacted] ordered her furniture on March 6, 2017, and currently has had it in her home for almost 5 months, we did discuss with our customer about the policy on our receipt numerous times , which explains there is no exchange before delivery and that her furniture was a special order that we placed for her as she requested which states in legible wording on our receipt that all special orders are a final sale because we are doing something exclusively for the customer. Customer has cancelled three times, and has paid three different times. We have tried to help the customer out several times, at this time we have come to this conclusion, we are sorry we cannot take the furniture back, If there Is a warranty Issue we will do our best to help resolve that for our customer. We apologize for any inconvenience. Thank you for giving us the opportunity to assist you in resolving our customer's issue. If you need further assistance, you may contact us at ###-###-#### or email us at [redacted]. Sincerely, Omar R[redacted], General Manager Hilife Furniture, Inc
Complaint: [redacted]
I am rejecting this response because:Hi [redacted],Thank you so much for helping me getting this through,The good news is they placed an order, what hurt now they said they told me this is my order and it is the right one but I didn’t like it, this is absolutely not correct, there is no conversation so whatever where they even mention this. And as I mentioned I’ve recorded my calls with them over the phone with Mo. and I recorded my two visits to the store and I’m ready to share this with you and the public.Mo. know exactly they did a mistake by ordering from another catalog and the color is not what I wanted. Also I can share with you what I ordered and what they send me, I have pictures from their store to confirm this where they confused the color.The problem with Hilife is Mo. told me to wait for a month and I did then when I called him he told me wait for another week and then I called and he told me the two chairs in the trailer and wait three days and after three days he said he will check the store for delivery and I never heard back from him.Then I called Hilife and talked to the secretary over the phone and she told me I need to wait for a another month, at this point I confused and told her probably you are confusing my order with somebody else and she said no I need to wait for a month, then I went to the store that day myself and the manger(Sam) told me I need to wait for 2 weeks, and we already pass 3 weeks, I hope if you can help me find the right day for the arrival as I feel something going on other than the holidays he mentioned. Thanks so much for your understanding and appreciate any feedback![redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Thank you for taking the time to help resolve our customer's issue. Please be assured that we will take every effort to resolve the issue.Based on our findings, customer [redacted] was aware of the timing on her order when she placed the order. Customer was scheduled for delivery...
between 4 and 8 pm and delivery was completed in that time frame.Customer has a server in her possession that needs to be switched out due to a shipping damage, everything else is in good standing. We shall be able to switch out customer's server before the 9/7 pending the customer is available to switch out the product.
09/15/2014 From: Hilife Furniture 3821 Menaul Blvd NE Albuquerque, NM 87110 [redacted] RE: Consumer Complaint [redacted] — [redacted] Thank you for taking time to contact Hilife Furniture to explain the issues that our customer has occurred recently. Our Response...
We regret any inconvenience you have experienced, and we assure you that we are anxious to change [redacted] to a satisfied customer. Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly. At the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, but Hilife was willing to charge f 30% restocking fee and the remainder balance applied as store credit, in order to satisfy the customer, but she refused, the table is in perfect condition and nothing wrong with it, the points she is mentioning or considering as flaws is actually part of the design of the table which we tried to explain to [redacted]. At this time we concluded the matter that we will stand behind our policy Thank you for giving us the opportunity to assist you in resolving our customer's issue. If you need further assistance, you may contact us at [redacted] or email us at [redacted]. Sincerely, Omar R[redacted], General Manager Hilife Furniture, Inc
to whom it may concern:in reference to complaint...
#[redacted] the customer did come into Hilife Furniture where he made the purchase and he custom ordered his Sofa and two chairs, where he chose his own cover and we confirmed it with him at the time of the order, where we do with every customer to insure that we are ordering the correct cover and we had him sign off that everything was to his specifications, and when we delivered the furniture he assumed the covers were wrong and we explained and showed him that the covers were right and exactly what he ordered, but didn't like it when he got it home, as per our store policy which he signed off on, and states all special orders are final sale because we are doing something exclusively for the customer, which we could have stood behind our policy and didn't have to do anything else, but we at Hilife Furniture pride our self's with customer service so we took the loss and ordered two new chairs with different covers than the customer chose, to make him happy, and I did tell him that there was Thanksgiving, Christmas and the new year that will delay the process. but we do have the chairs on orders and when they come in we will take the higher road and still switch-out his two chairs. Thank, Management
Good morning,yesterday I forgot to attach the pictures for the color I ordered and the one I receive, please note in the store they define red as spices and they brought me the wrong color(spice Orange not spice Red).thank you![redacted]
Good morning,yesterday I forgot to attach the pictures for the color I ordered and the one I receive, please note in the store they define red as spices and they brought me the wrong color(spice Orange not spice Red).thank you! [redacted] ***
08/16/From: Hilife Furniture Menaul Blvd NE Albuquerque, NM ###-###-#### RE: Consumer Complaint [redacted] * [redacted] Thank you for taking time to contact Hilife Furniture to explain the Issues that our customer has occurred recentlyOur Response We regret any inconvenience you have experienced, and we assure you that we are anxious to change, [redacted] to a satisfied customerOur Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairlyAt the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, customer [redacted] ordered her furniture on March 6, 2017, and currently has had it in her home for almost months, we did discuss with our customer about the policy on our receipt numerous times , which explains there is no exchange before delivery and that her furniture was a special order that we placed for her as she requested which states in legible wording on our receipt that all special orders are a final sale because we are doing something exclusively for the customerCustomer has cancelled three times, and has paid three different timesWe have tried to help the customer out several times, at this time we have come to this conclusion, we are sorry we cannot take the furniture back, If there Is a warranty Issue we will do our best to help resolve that for our customerWe apologize for any inconvenienceThank you for giving us the opportunity to assist you in resolving our customer's issueIf you need further assistance, you may contact us at ###-###-#### or email us at [redacted] Sincerely, Omar R***, General Manager Hilife Furniture, Inc
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]untruthful about hilife explaining the policy to me, dakota just asked me to sign, so I did, I never ordered from a catalog before,I don't know the measurement of the furniture,I also left several messages for a manager to call me but never did,I called and finally got a hold of a manager,i'm still not satisfied with this furniture I got stuck with, all I wanted was a exchange not a refund.Thank You.
From: Hilife Furniture 04/29/20163821 Menaul Blvd NEAlbuquerque, NM 87110###-###-####RE; Consumer Complaint [redacted] — [redacted]Thank you for taking time to contact Hilife Furniture to explain the issues that our customer has occurred recently.Our Response We regret any inconvenience you have...
experienced, and we assure you that we are anxious to return [redacted] to a satisfied customer.Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly.At the conclusion of our investigation, we would like to apologizes for any inconvenience this has caused, we had sent the manufacturing tech out to repair any issues customer had with the frame on January 15,2016 , we also have picked this customers sectional on February 6,2016 and have repaired any Issues, customer explained she was satisfied, we are doing our very best to get these resolved in a timely manor.Thank you for giving us the opportunity to assist you In resolving our customer's issue, If you need further assistance, you may contact us at ###-###-#### or email us at [redacted].Sincerely,Omar R[redacted], General Manager Hilife Furniture, Inc.
Our ResponseWe regret any inconvenience you have experienced, and we assure you that we are anxious to retain [redacted] as a satisfied customer.Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter...
fairly.At the conclusion of our investigation, we found the problem the customer was having was in regards to a miscommunication with her delivery. Based on the initial conversation with the customer she had chosen to get a furniture delivery on July 14, 2015. When the delivery crew arrived to do the delivery, the customer stated that she was in a hurry to leave and asked the delivery crew to leave the merchandise in the garage. The delivery crew left the merchandise in the boxes/packaging as requested by the customer. No assembly of the furniture was done that day per the customer's request. Two days later we received a phone call from the customer requesting that we go out that very same day and assemble her furniture and move it inside her home from the garage. When we told the customer that we normally do not go back out a second time to do what the customer was requesting she became very upset and asked to return all of the merchandise. We stated to the customer that it would not be an option to return the merchandise because of our store policy in which she spoke to our manager about. The manager agreed that we would see how the delivery crew was running on time with their current delivery schedule for the day and if time permitted we would have them go out and assemble and move in her furniture from the garage. We were able to go the very same day and fulfill the customer's request.As of today, the customers issue has been taken care of by going to the customers house a second time to assemble the furniture as a good faith effort on our behalf. Thank you for giving us the opportunity to assist you in resolving your issue. If you need further assistance, you may contact us at [redacted] or email us at [redacted].Sincerely, Omar [redacted], General Manager Hi Life Furniture Inc
08/16/2017 From: Hilife Furniture 3821 Menaul Blvd NE Albuquerque, NM 87110 ###-###-#### RE: Consumer Complaint [redacted] Thank you for taking time to contact Hilife Furniture to explain the Issues that our customer has occurred recently. Our Response We regret any...
inconvenience you have experienced, and we assure you that we are anxious to change, [redacted] to a satisfied customer. Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly. At the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, customer [redacted] ordered her furniture on March 6, 2017, and currently has had it in her home for almost 5 months, we did discuss with our customer about the policy on our receipt numerous times , which explains there is no exchange before delivery and that her furniture was a special order that we placed for her as she requested which states in legible wording on our receipt that all special orders are a final sale because we are doing something exclusively for the customer. Customer has cancelled three times, and has paid three different times. We have tried to help the customer out several times, at this time we have come to this conclusion, we are sorry we cannot take the furniture back, If there Is a warranty Issue we will do our best to help resolve that for our customer. We apologize for any inconvenience. Thank you for giving us the opportunity to assist you in resolving our customer's issue. If you need further assistance, you may contact us at ###-###-#### or email us at [redacted]. Sincerely, Omar R[redacted], General Manager Hilife Furniture, Inc
Complaint: [redacted]
I am rejecting this response because:Hi [redacted],Thank you so much for helping me getting this through,The good news is they placed an order, what hurt now they said they told me this is my order and it is the right one but I didn’t like it, this is absolutely not correct, there is no conversation so whatever where they even mention this. And as I mentioned I’ve recorded my calls with them over the phone with Mo. and I recorded my two visits to the store and I’m ready to share this with you and the public.Mo. know exactly they did a mistake by ordering from another catalog and the color is not what I wanted. Also I can share with you what I ordered and what they send me, I have pictures from their store to confirm this where they confused the color.The problem with Hilife is Mo. told me to wait for a month and I did then when I called him he told me wait for another week and then I called and he told me the two chairs in the trailer and wait three days and after three days he said he will check the store for delivery and I never heard back from him.Then I called Hilife and talked to the secretary over the phone and she told me I need to wait for a another month, at this point I confused and told her probably you are confusing my order with somebody else and she said no I need to wait for a month, then I went to the store that day myself and the manger(Sam) told me I need to wait for 2 weeks, and we already pass 3 weeks, I hope if you can help me find the right day for the arrival as I feel something going on other than the holidays he mentioned. Thanks so much for your understanding and appreciate any feedback![redacted]
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Thank you for taking the time to help resolve our customer's issue. Please be assured that we will take every effort to resolve the issue.Based on our findings, customer [redacted] was aware of the timing on her order when she placed the order. Customer was scheduled for delivery...
between 4 and 8 pm and delivery was completed in that time frame.Customer has a server in her possession that needs to be switched out due to a shipping damage, everything else is in good standing. We shall be able to switch out customer's server before the 9/7 pending the customer is available to switch out the product.
09/15/2014 From: Hilife Furniture 3821 Menaul Blvd NE Albuquerque, NM 87110 [redacted] RE: Consumer Complaint [redacted] — [redacted] Thank you for taking time to contact Hilife Furniture to explain the issues that our customer has occurred recently. Our Response...
We regret any inconvenience you have experienced, and we assure you that we are anxious to change [redacted] to a satisfied customer. Our Customer Satisfaction Team has reviewed the information you sent us and conducted a full investigation in order to resolve this matter fairly. At the conclusion of our investigation, this was a special order as listed on the customer receipt, which according to our policy is non-refundable, but Hilife was willing to charge f 30% restocking fee and the remainder balance applied as store credit, in order to satisfy the customer, but she refused, the table is in perfect condition and nothing wrong with it, the points she is mentioning or considering as flaws is actually part of the design of the table which we tried to explain to [redacted]. At this time we concluded the matter that we will stand behind our policy Thank you for giving us the opportunity to assist you in resolving our customer's issue. If you need further assistance, you may contact us at [redacted] or email us at [redacted]. Sincerely, Omar R[redacted], General Manager Hilife Furniture, Inc
to whom it may concern:in reference to complaint...
#[redacted] the customer did come into Hilife Furniture where he made the purchase and he custom ordered his Sofa and two chairs, where he chose his own cover and we confirmed it with him at the time of the order, where we do with every customer to insure that we are ordering the correct cover and we had him sign off that everything was to his specifications, and when we delivered the furniture he assumed the covers were wrong and we explained and showed him that the covers were right and exactly what he ordered, but didn't like it when he got it home, as per our store policy which he signed off on, and states all special orders are final sale because we are doing something exclusively for the customer, which we could have stood behind our policy and didn't have to do anything else, but we at Hilife Furniture pride our self's with customer service so we took the loss and ordered two new chairs with different covers than the customer chose, to make him happy, and I did tell him that there was Thanksgiving, Christmas and the new year that will delay the process. but we do have the chairs on orders and when they come in we will take the higher road and still switch-out his two chairs. Thank, Management
Good morning,yesterday I forgot to attach the pictures for the color I ordered and the one I receive, please note in the store they define red as spices and they brought me the wrong color(spice Orange not spice Red).thank you![redacted]