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Hilkers Cleaners & Laundry, Inc.

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Reviews Hilkers Cleaners & Laundry, Inc.

Hilkers Cleaners & Laundry, Inc. Reviews (2)

They laundered my dress instead of dry cleaning it as requested & shrunk it. They haven't reimbursed me for the cost of the dress or the dry cleaning.I had a new dress dry cleaned at Hilkers cleaners on Leesville Rd. on August 5, 2015. It cost $15 to dryclean the dress. It is a cotton dress I had bought this summer and specifically asked them not to launder it so it would not shrink. I picked it up on Aug 6 and put it on to wear the next day, and it no longer fit. I took it back to the cleaners that day. They said it must have accidentally been laundered and someone would call me later. Weeks went by and no one called. I contacted them again and continued to get no where. They kept telling me certain people were on vacation and they would call me back. After a over a month had gone by, I got up with a manager, [redacted], and she said she would call me back in 10 minutes once she had an answer for me as to how they were going to compensate me for the dress...she never called me back! I called again a week later and she said she was "confused why I was upset!" After I told her I would never be using their cleaners again, she started back pedaling trying to make it right. I had told them I was able to purchase a new dress on sale at [redacted] for $35, which was less than the original dress. I at least wanted to be reimbursed for that. She said they needed to have the dress for insurance purposes, so I took it to the store that day. They kept it for a month and still never reimbursed me!!! I had to continue to call [redacted] and text her. She kept saying she could not get an answer from anyone as to where my money was. Finally I told her I wanted my dress back. They were basically stealing from me by keeping my dress and never reimbursing me. I got my dress this week and once again, I have not heard from anyone in over 2 weeks about getting reimbursed. I am currently using another dry cleaners, and they said they would have reimbursed me for the dress and the dry cleaning bill. After how horribly I have been treated, I expect no less. I feel like they think if they just give me the run around, I'll give up. Well that's not right! I am a stay at home mom with a child with special needs, and I can't afford to be buying new clothes because of their error. And I feel like I have been treated disrespectfully by two of the employees (not all). I would like to be reimbursed the $35 for the replacement dress and $15 for the dry cleaning bill. I have receipts for both. This has been going on for 3 months! This is not how you treat customers!!/////Desired SettlementRefund of my $15 dry cleaning bill and $35 it cost to replace the dress./////Business Response I recently received a Revdex.com letter regarding [redacted], a one time customer of Hilker's cleaners. Customer gave incorrect information. She came 8-3-15 and picked up 8-5-15. She left 2dresses,1 blouse and 1 pair of shorts. [redacted], sent her a personal check December 12,2015 for $35 and gave customer her personal cell phone number. Customer has the dress. Thank you [redacted]ManagerHilker's CleanersConsumer Response I never received the $35.

They lost my clothing and will not reimburse meHikers lost my sweater over 2 and a half months ago. Instead of admitting it they kept making excuses as to where it was. I can handle 'we can't find it'. But telling me 'it's on the truck', etc, etc.. was a waste of time since I kept going back to pick it up. I was finally told it was lost and I would be reimbursed for it. That was over a month ago. I guess I will have to go to small claims court to get reimbursed.They will not send the promised refund for my clothing and will not return my calls./////Desired SettlementI want to be reimbursed for the [redacted] linen sweater they lost on Aug 15Hikers lost my sweater over 2 and a half months ago. Instead of admitting it they kept making excuses as to where it was. I can handle 'we can't find it'. But telling me 'it's on the truck', etc, etc.. was a waste of time since I kept going back to pick it up. I was finally told it was lost and I would be reimbursed for it. That was over a month ago. I guess I will have to go to small claims court to get reimbursed./////

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Description: Laundry Services, Cleaning Services, Fire Water Damage Restoration Companies

Address: 6325 Falls of Neuse rd suite 103, Raleigh, North Carolina, United States, 27615

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