Hill & Adams Incorporated

The business has responded with the statement below:Purpose of Email: response to [redacted] at [redacted] "We responded to a emergency call after business hours that the [redacted] said he wanted service that nightHe could not wait for the next day [redacted] ***, said the faucet in the master bathroom tub had burst offHe turn the water off to the entire houseOnce we got to the house we notice that the nut on the tub faucet cold side had burst off from the cold water pipe froze I told [redacted] that we would not be able to fix the faucet tonightWe could try and see if there were isolation valves under the tub [redacted] show us a access in the closet that we could crawl behind and get accessWe had to remove a pice of plywood to get to the space under the tub faucetOnce open we found no valvesWe explain to [redacted] that we could cap the hot and cold water for the tubThis way we could restore water to the rest of the bath and the entire houseWe then cap the water and restored waterWe pack insulation around the area that we opened upThis way the pipes would not freezeWe told [redacted] that we would try and order partsIf we could get themIf not he would have to replace the whole faucet [redacted] was never charge any thing on future parts or laborWe charge him a over time service call and over time labor for the work we didNothing more nothing less The total cost of was for the call that night and nothing moreI explain there would not be another service call when we come back, only laborI gave [redacted] good service that night and he was was happy with our work I was very surprised when I got this completeHe was very happy when we were able to give him water that Friday nightAny question you can call me at my office." Thank you [redacted] Sent from my iPad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have discussed this and there was no implicit agreement not to complete the job I have asked repeatedly for the estimate for completing the job to no avail and need to continue to have this complaint open until it is resolvedI am on good terms with this business but have yet to get more costs to complete the work Please leave this case opened for nowThanks
Sincerely,
***

The business has responded with the statement below:Purpose of Email: response to [redacted] at [redacted]
 
"1. We responded to a emergency call after normal business hours that the [redacted] said he wanted service that night. He...

could not wait for the next day. [redacted], said the faucet in the master bathroom tub had burst off. He turn the water off to the entire house. Once we got to the house we notice that the nut on the tub faucet cold side had  burst off from the cold water pipe froze.  I told [redacted] that we would not be able to fix the faucet tonight. We could try and see if there were isolation valves under the tub. [redacted] show us a access in the closet that we could crawl behind and get access. We had to remove a pice of plywood to get to the space under the tub faucet. Once open we found no valves. We explain to [redacted] that we could cap the hot and cold water for the tub. This way we could restore water to the rest of the bath and the entire house. We then cap the water and restored water. We pack insulation around the area that we opened up. This way the pipes would not freeze. We told [redacted] that we would try and order parts. If we could get them. If not he would have to replace the whole faucet. [redacted] was never charge any thing on future parts or labor. We charge him a over time service call and over time labor for the work we did. Nothing more nothing less.  The total cost of 525.00 was for the call that night and nothing more. I explain there would not be another service call when we come back, only labor. I gave [redacted] good service that night and he was was happy with our work.
   I was very surprised when I got this complete. He was very happy when we were able to give him water that Friday night. Any question you can call me at my office."
Thank you
[redacted]
 
Sent from my iPad

Review: Never completed plumbing job after repeated phone calls to [redacted] ###-###-####.Desired Settlement: Refund initial visit charges as the job was never completed.

Business

Response:

The business has responded with the statement below:

Purpose of Email: response to [redacted] at [redacted]

"1. We responded to a emergency call after normal business hours that the [redacted] said he wanted service that night. He could not wait for the next day. [redacted], said the faucet in the master bathroom tub had burst off. He turn the water off to the entire house. Once we got to the house we notice that the nut on the tub faucet cold side had burst off from the cold water pipe froze. I told [redacted] that we would not be able to fix the faucet tonight. We could try and see if there were isolation valves under the tub. [redacted] show us a access in the closet that we could crawl behind and get access. We had to remove a pice of plywood to get to the space under the tub faucet. Once open we found no valves. We explain to [redacted] that we could cap the hot and cold water for the tub. This way we could restore water to the rest of the bath and the entire house. We then cap the water and restored water. We pack insulation around the area that we opened up. This way the pipes would not freeze. We told [redacted] that we would try and order parts. If we could get them. If not he would have to replace the whole faucet. [redacted] was never charge any thing on future parts or labor. We charge him a over time service call and over time labor for the work we did. Nothing more nothing less. The total cost of 525.00 was for the call that night and nothing more. I explain there would not be another service call when we come back, only labor. I gave [redacted] good service that night and he was was happy with our work.

I was very surprised when I got this complete. He was very happy when we were able to give him water that Friday night. Any question you can call me at my office."

Thank you

Sent from my iPad

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have discussed this and there was no implicit agreement not to complete the job. I have asked repeatedly for the estimate for completing the job to no avail and need to continue to have this complaint open until it is resolved. I am on good terms with this business but have yet to get more costs to complete the work. Please leave this case opened for now. Thanks.

Sincerely,