Hill And Bay Restaurant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved when I receive the refund Sincerely, [redacted]

I am in receipt of *** ***'s letter dated August **, 2017, as well as, correspondence from the Revdex.com dated August **, I am responding in regards to the incident occurring on December **, 2017, at Hill and Bay.I looked in our POS system and I was able to locate check #***
which has a subtotal of $65.60, tip of $which totals $Unfortunately, because this incident occurred over days ago, the original handwritten receipt is in offsite storage and I am unable to produce by the deadline set by the Revdex.comThe server who made the error entering the tip amount is no longer with the companyWe take all customer feedback seriously and thank her for bringing this to our attention.This event is extremely unusualNormally, when a customer contacts their bank regarding a questionable charge, the bank will contact our credit card processor, ToastToast will then initiate chargeback action and contact us giving us a timeframe to respondWe take these matters extremely seriously and while researching this event, I contacted ToastThey have no record of any chargeback from ** *** on your behalf.Although we have no proof the intended tip differs from what was entered into our system by our staff, we are happy to refund the requested amount of $by checkWe are happy to offer her a $gift card for E.EHospitality to redeem at E&E Grill House, Hill and Bay, or TaliDuring the week ending on September 9th, I will issue and mail her check and gift cardIf you have any questions or concern, please do not hesitate to contact meWe thank her very much for your patronage.Best,Cañada PB***Director of Sales, Events and Marketing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved when I receive the refund.
Sincerely,
[redacted]