[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** ***
I read Mr ***'s concern and I am very sorry Robert didn't contact me directlyI understand he called on a Saturday and *** *** did not have a service technician available at that timeI asked that a technician from our parent commercial and industrial company (Titan Mechanical Solutions)
respond to Mr *** needs of not having any heatUnfortunately the technicians strengths did not match the customer's needsAs a result Mr ***'s furnace was not properly serviced to his satisfactionWe take pride in doing things right the first time, but that certainly did not happen in this caseAs a businessman who believes in doing right by the customer, you do everything in your power to put in place the policies and procedures so this doesn't happenWe have reevaluated our emergency call policy and have made the changes necessary so this doesn't happen in the futureI am sorry that this happen, but it didI hope Mr *** can accept our sincere apology for his aggravation in this matterI have instructed the billing department to remove all charges ($454.51) from Mr ***'s accountI would also like to extend to Mr *** a free service call or Service agreement so that he could experience our true Front line service departmentMy contact information is ###-###-####.Sincerely Dave S*Service Manager*** *** of Fairfield
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** ***
I read Mr ***'s concern and I am very sorry Robert didn't contact me directlyI understand he called on a Saturday and *** *** did not have a service technician available at that timeI asked that a technician from our parent commercial and industrial company (Titan Mechanical Solutions)
*Service Manager*** *** of Fairfield
respond to Mr *** needs of not having any heatUnfortunately the technicians strengths did not match the customer's needsAs a result Mr ***'s furnace was not properly serviced to his satisfactionWe take pride in doing things right the first time, but that certainly did not happen in this caseAs a businessman who believes in doing right by the customer, you do everything in your power to put in place the policies and procedures so this doesn't happenWe have reevaluated our emergency call policy and have made the changes necessary so this doesn't happen in the futureI am sorry that this happen, but it didI hope Mr *** can accept our sincere apology for his aggravation in this matterI have instructed the billing department to remove all charges ($454.51) from Mr ***'s accountI would also like to extend to Mr *** a free service call or Service agreement so that he could experience our true Front line service departmentMy contact information is ###-###-####.Sincerely Dave S