Hill Building Maintenance, LLC

Please re-read my initial response as many of these issues have already been addressed“Repair” to the burned beam WAS NOT part of our estimate WE contracted/agreed to CLEAN and Mr [redacted] stated that HE would paint & refinish anything that could not be completely cleanedWe restored the specified areas to a pre-loss condition with the restrictions Mr [redacted] put on us Additional work could have been coordinated & performed by a professional wood refinishing service at an additional costThe wood refinishing service/cost WAS NOT included in our estimate (again) because Mr [redacted] said he would take care of it Estimates are free There is no charge for the estimator’s time to provide the paperwork/calculations necessary, postage, copies, etcfor an estimate However, as discussed with Mr [redacted] , BEFORE anyone traveled to Washington Island, the $was for the travel expenses incurred to travel to Washington Island from Sturgeon BayThat is our usual and customary practice for all customers (residential and commercial) with excessive/uncommon travel expenses/distances for us to do an estimate or perform work(There is always a trip charge for those kinds of situations.) Those costs are listed as “Ferry Charges & travel to island to scope work” on the estimate Those costs included people hours+ round trip to the job site plus ferry fees for the people and the Vehicle As agreed verbally and on the written estimate, ½ of the initial cost would be deducted if Mr [redacted] decided to hire us for his cleaning That discount is reflected on the invoiceAt the beginning of the project, we offered to coordinate (as part of our project but for an additional cost) to restore the beam to its pre-loss conditionAgain, Mr [redacted] said he would take care of any painting and refinishing himself However, given the present circumstances, our company is no longer willing to coordinate that service for Mr [redacted] (FYI: He stated that he has a local contractor who can do it for him for $ Based on that amount ($312.00), our price would then have been an additional $reflected on our estimate (Per our industry standards, we are allowed to charge 10% overhead & 10% profit on work performed by subcontractors.)) Mr [redacted] needs to review his estimate & invoice againHis amounts are inaccurate: Estimate written was $Total invoice was $2283.29Discount of ½ off charge for initial travel expenses= -$125.00Deduct $down payment= -$1000.00Total due on original invoice for work completed $ Please note that per company credit policy & as outlined on signed work authorization: “All payments are due within days of date of invoice &/or completion of project with 18% APR interest charged to account after that time frame Therefore, as of November 17, interest has been added to the accountThe Current interest that is due is $for a total of $due to pay account in fullWe consider this matter closedLien was filed on 12/28/

NOTE: The email we received today was the FIRST written document concerning this matter We have had NUMEROUS conversations with Mr [redacted] with no resolution We provided limited fire damage restoration services for him (per his request) at a property he rents on Washington Island from MrJim [redacted] We informed MrS during our initial conversation on Sept21, with him by phone that we charge for our travel expenses to Washington Island to do the estimate (a practice we do for ALL Washington Island customers because of the travel costs and ferry fees) but then we deduct a portion of the cost if, in fact, we do work for that customer MrS agreed to the charge and scheduled a meeting for Sept25, with our restoration manager and technician At that meeting, the proposed work was discussed and MrS told our employees that HE would do any painting and refinishing of effected surfaces...we were to only clean up the soot/debris in the effected areas Shortly after the trip there, we provided a written estimate to clean the areas (as discussed with MrS on site) and MrSagreed to the price and sent us a $down payment (again, a standard practice of our company) He had also signed a Work Authorization.On October 17, the restoration manager and technician returned to Washington Island and performed the agreed-upon work, cleaning all soot and debris that could be cleaned from the effected areasThe surfaces MrSis questioning was a charred piece of wood that needed to be refinished but it HAD been cleaned by our employeesAs MrS had verbally stated, he would do painting and refinishing that was neededOur estimate DID NOT INCLUDE refinishing of the charred wood surfaces We offered to have one of our subcontractors provide an estimate for that refinishing/repair to the wood surfaces(as we do with other customers), MrStold the employees that he did not want additional cost and would do that work himself.When it came time to pay the remaining balance, MrS began complaining that the job was not completed because the wood surface still looked charred He also involved Mr [redacted] in the conversations so he is aware of what has been transpiringAfter several conversations, emails and face-to-face meetings with him, MrS still refuses to acknowledge that he had refused our offer to contract a vendor to repair the wood surfaceWe are not in the business of refinishing wood nor did we tell MrS we would be performing that work We agreed to CLEAN soot from surfaces as best we could...which we did.We performed our work, provided Mr [redacted] with an invoice for the agreed-upon price, and expected prompt payment Because of his refusal to pay, we will be forced to file a lien against the property

I AM GOING TO *** *** ** *** ** *** ** *** TO RESOLVE THIS

NOTE: The email we received today was the FIRST written document concerning this matter.  We have had NUMEROUS conversations with Mr. [redacted] with no resolution.  We provided limited fire damage restoration services for him (per his request) at a property he rents on Washington Island...

from Mr. Jim [redacted]. We informed Mr. S during our initial conversation on Sept. 21, 2017 with him by phone that we charge for our travel expenses to Washington Island to do the estimate (a practice we do for ALL Washington Island customers because of the travel costs and ferry fees) but then we deduct a portion of the cost if, in fact, we do work for that customer.  Mr. S agreed to the charge and scheduled a meeting for Sept. 25, 2017 with our restoration manager and technician.  At that meeting, the proposed work was discussed and Mr. S told our employees that HE would do any painting and refinishing of effected surfaces...we were to only clean up the soot/debris in the effected areas.  Shortly after the trip there, we provided a written estimate to clean the areas (as discussed with Mr. S on site) and Mr. S. agreed to the price and sent us a $1000.00 down payment (again, a standard practice of our company).  He had also signed a Work Authorization.On October 17, 2017 the restoration manager and technician returned to Washington Island and performed the agreed-upon work, cleaning all soot and debris that could be cleaned from the effected areas. The surfaces Mr. S. is questioning was a charred piece of wood that needed to be refinished but it HAD been cleaned by our employees. As Mr. S had verbally stated,  he would do painting and refinishing that was needed. Our estimate DID NOT INCLUDE refinishing of the charred wood surfaces.  We offered to have one of our subcontractors provide an estimate for that refinishing/repair to the wood surfaces(as we do with other customers), Mr. S. told the employees that he did not want additional cost and would do that work himself.When it came time to pay the remaining balance, Mr. S began complaining that the job was not completed because the wood surface still looked charred.  He also involved Mr. [redacted] in the conversations so he is aware of what has been transpiring. After several conversations, emails and face-to-face meetings with him, Mr. S still refuses to acknowledge that he had refused our offer to contract a vendor to repair the wood surface. We are not in the business of refinishing wood nor did we tell Mr. S we would be performing that work.  We agreed to CLEAN soot from surfaces as best we could...which we did.We performed our work, provided Mr [redacted] with an invoice for the agreed-upon price, and expected prompt payment.  Because of his refusal to pay, we will be forced to file a lien against the property.

Please re-read my initial response as many of these issues have already been addressed. “Repair” to the burned beam WAS NOT part of our estimate.  WE contracted/agreed to CLEAN and Mr. [redacted] stated that HE would paint & refinish anything that could not be completely cleaned. We restored the specified areas to a pre-loss condition with the restrictions Mr. [redacted] put on us.  Additional work could have been coordinated & performed by a professional wood refinishing service at an additional cost. The wood refinishing service/cost WAS NOT included in our estimate (again) because Mr. [redacted] said he would take care of it.  Estimates are free.  There is no charge for the estimator’s time to provide the paperwork/calculations necessary, postage, copies, etc. for an estimate.  However, as discussed with Mr. [redacted], BEFORE anyone traveled to Washington Island, the $253.00 was for the travel expenses incurred to travel to Washington Island from Sturgeon Bay. That is our usual and customary practice for all customers (residential and commercial) with excessive/uncommon travel expenses/distances for us to do an estimate or perform work. (There is always a trip charge for those kinds of situations.) Those costs are listed as “Ferry Charges & travel to island to scope work” on the estimate.  Those costs included 2 people 4 hours+ round trip to the job site plus ferry fees for the 2 people and the Vehicle.  As agreed verbally and on the written estimate, ½ of the initial cost would be deducted if Mr. [redacted] decided to hire us for his cleaning.  That discount is reflected on the invoice. At the beginning of the project, we offered to coordinate (as part of our project but for an additional cost) to restore the beam to its pre-loss condition. Again, Mr. [redacted] said he would take care of any painting and refinishing himself.  However, given the present circumstances, our company is no longer willing to coordinate that service for Mr. [redacted].   (FYI: He stated that he has a local contractor who can do it for him for $312.00.  Based on that amount ($312.00), our price would then have been an additional $374.40 reflected on our estimate.  (Per our industry standards, we are allowed to charge 10% overhead & 10% profit on work performed by subcontractors.)) Mr. [redacted] needs to review his estimate & invoice again. His amounts are inaccurate: Estimate written was $2283.29. Total invoice was $2283.29Discount of ½ off charge for initial travel expenses= -$125.00Deduct $1000.00 down payment= -$1000.00Total due on original invoice for work completed $1158.29  Please note that per company credit policy & as outlined on signed work authorization: “All payments are due within 30 days of date of invoice &/or completion of project with 18% APR interest charged to account after that time frame.  Therefore, as of November 17, 2017 interest has been added to the account. The Current interest that is due is $31.42 for a total of $1189.71 due to pay account in full. We consider this matter closed. Lien was filed on 12/28/2017.