Please see the attached work order report during Ms. [redacted] 's tenancy. 8 out of 15 work order requests were submitted by the tenant via her online portal and at no time does she mention mold or standing water until her submission on 11/30/2016. Please see the attached email... correspondence dated 12/1/2016 requesting permission to enter the property and stating the tenant would be responsible for December rent as she indicated she would still be in possession of the property until 12/15/2016. The tenant did not respond until 12/5/2016, but still did not give permission to enter the property. I responded on 12/6/2016 that I considered this an emergency situation and would have authorization to enter per her lease. The next correspondence I received was the letter from the BBB. Please also note work order [redacted] where tenant provided notice to vacate indicating she wished to move by December 1 provided there was no penalty. I believe this may be an attempt to avoid paying her last month's rent.
I am writing in response to a complaint filed on November 16, 2016 by our tenant. He has reported to your agency that a pipe busted in his townhouse on Saturday, November 12; however, the problem was not submitted by the tenant, via his online portal, to our office until Sunday afternoon....
The work order request in our system reflects a time stamp of Sunday, November 13 at 12:36 PM. Our plumber was contacted and scheduled for Monday, November 14. The next update to our system was by our plumber on Monday, November 14 at 2:30 PM that problem was resolved, carpet was checked for wetness and no extraction was needed. The tenant contacted our office again on Thursday, November 17, at 12:54 PM requesting carpets to be cleaned. We had the carpets cleaned on Friday, November 18th. The cleaner took pictures of the carpet when he arrived because there was minimal water to be extracted, but wanted our office to be aware of additional expense in cleaning the carpets because there was an excessive amount of birdseed and feathers in the carpet. I am happy to discuss further or provide appropriate documentation from our vendors as needed.Best regards, [redacted]Hill City Rentals
Please see the attached work order report during Ms. [redacted]'s tenancy. 8 out of 15 work order requests were submitted by the tenant via her online portal and at no time does she mention mold or standing water until her submission on 11/30/2016. Please see the attached email...
correspondence dated 12/1/2016 requesting permission to enter the property and stating the tenant would be responsible for December rent as she indicated she would still be in possession of the property until 12/15/2016. The tenant did not respond until 12/5/2016, but still did not give permission to enter the property. I responded on 12/6/2016 that I considered this an emergency situation and would have authorization to enter per her lease. The next correspondence I received was the letter from the Revdex.com. Please also note work order [redacted] where tenant provided notice to vacate indicating she wished to move by December 1 provided there was no penalty. I believe this may be an attempt to avoid paying her last month's rent.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hill City rentals has failed to respond to maintenance requests on a consistent basis for more than one year. They are collecting a high rent on a poorly maintained, black mold filled home at [redacted], Bedford, Va. This has resulted in mold exposure and significant health hazards to the tenant and her family, including recurrent respiratory illnesses and hospitalization for pneumonia in the last six months. The presence of the black mold and the extent of the damage was recently discovered during cleaning and removal of stored items in the basement in preparation for a preplanned relocation to a more cared for property. The house is unsafe and uninhabitable with current extent of black mold infiltration.In addition to the rampant black mold, tenant discovered significant loss in personal property occurred due to standing water. (See Photos).Hill City Realty's maintenance records reflect this blatant negligence. A partial list of requests are included in the attached (Partial) maintenance log.Upon discovery of the mold, tenant immediately left the premises due to the risk to health and safety. Tenant has pneumonia in both lungs now and had to undergo an invasive bronchoscopy to determine the extent of lung damage. Tests are pending.For Hill City Realty to state that tenant is attempting to avoid paying rent is a bold lie, in an effort to besmirch reputation and divert attention from their own negligence. This tenant paid regularly, and in advance during theb tenancy, and used personal funds to improve and maintain the property, when the owner/realtors failed.Hill City Realty has the actions of a first class slum lord.Regards,
[redacted]
Please see the attached work order report during Ms. [redacted] 's tenancy. 8 out of 15 work order requests were submitted by the tenant via her online portal and at no time does she mention mold or standing water until her submission on 11/30/2016. Please see the attached email... correspondence dated 12/1/2016 requesting permission to enter the property and stating the tenant would be responsible for December rent as she indicated she would still be in possession of the property until 12/15/2016. The tenant did not respond until 12/5/2016, but still did not give permission to enter the property. I responded on 12/6/2016 that I considered this an emergency situation and would have authorization to enter per her lease. The next correspondence I received was the letter from the BBB. Please also note work order [redacted] where tenant provided notice to vacate indicating she wished to move by December 1 provided there was no penalty. I believe this may be an attempt to avoid paying her last month's rent.
I am writing in response to a complaint filed on November 16, 2016 by our tenant. He has reported to your agency that a pipe busted in his townhouse on Saturday, November 12; however, the problem was not submitted by the tenant, via his online portal, to our office until Sunday afternoon....
The work order request in our system reflects a time stamp of Sunday, November 13 at 12:36 PM. Our plumber was contacted and scheduled for Monday, November 14. The next update to our system was by our plumber on Monday, November 14 at 2:30 PM that problem was resolved, carpet was checked for wetness and no extraction was needed. The tenant contacted our office again on Thursday, November 17, at 12:54 PM requesting carpets to be cleaned. We had the carpets cleaned on Friday, November 18th. The cleaner took pictures of the carpet when he arrived because there was minimal water to be extracted, but wanted our office to be aware of additional expense in cleaning the carpets because there was an excessive amount of birdseed and feathers in the carpet. I am happy to discuss further or provide appropriate documentation from our vendors as needed.Best regards, [redacted]Hill City Rentals
Please see the attached work order report during Ms. [redacted]'s tenancy. 8 out of 15 work order requests were submitted by the tenant via her online portal and at no time does she mention mold or standing water until her submission on 11/30/2016. Please see the attached email...
correspondence dated 12/1/2016 requesting permission to enter the property and stating the tenant would be responsible for December rent as she indicated she would still be in possession of the property until 12/15/2016. The tenant did not respond until 12/5/2016, but still did not give permission to enter the property. I responded on 12/6/2016 that I considered this an emergency situation and would have authorization to enter per her lease. The next correspondence I received was the letter from the Revdex.com. Please also note work order [redacted] where tenant provided notice to vacate indicating she wished to move by December 1 provided there was no penalty. I believe this may be an attempt to avoid paying her last month's rent.
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hill City rentals has failed to respond to maintenance requests on a consistent basis for more than one year. They are collecting a high rent on a poorly maintained, black mold filled home at [redacted], Bedford, Va. This has resulted in mold exposure and significant health hazards to the tenant and her family, including recurrent respiratory illnesses and hospitalization for pneumonia in the last six months. The presence of the black mold and the extent of the damage was recently discovered during cleaning and removal of stored items in the basement in preparation for a preplanned relocation to a more cared for property. The house is unsafe and uninhabitable with current extent of black mold infiltration.In addition to the rampant black mold, tenant discovered significant loss in personal property occurred due to standing water. (See Photos).Hill City Realty's maintenance records reflect this blatant negligence. A partial list of requests are included in the attached (Partial) maintenance log.Upon discovery of the mold, tenant immediately left the premises due to the risk to health and safety. Tenant has pneumonia in both lungs now and had to undergo an invasive bronchoscopy to determine the extent of lung damage. Tests are pending.For Hill City Realty to state that tenant is attempting to avoid paying rent is a bold lie, in an effort to besmirch reputation and divert attention from their own negligence. This tenant paid regularly, and in advance during theb tenancy, and used personal funds to improve and maintain the property, when the owner/realtors failed.Hill City Realty has the actions of a first class slum lord.Regards,
[redacted]