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Hill Country Pools, Inc.

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Hill Country Pools, Inc. Reviews (2)

Thank you for your notification of the complaint.I too am a disabled senior.  I'm in my 75th year of life, have two replaced knees and I'm in chronic pain for lower back problems.Mr. [redacted] has been a customer for almost three years.  He has been a frequent complainer and you have not known this, as in the spirit of good customer relations, I have always compromised.  I have owned Hill Country Pools for over 40 years and it has been my opinion that in most instances we were not in the wrong.  However I have credited his account in the spirit of good customer relations.My staff has repeatedly recommended to no avail that he replace his single cartridge filter as it is undersized for the volume of water in the pool.  This makes it difficult, if not impossible, to keep the pool in optimum condition.Thus due to the consistency of Mr. [redacted]'s complaints, my continued honoring his request of "splitting the cost of repair" when not at fault and my desire to continue to be a profitable business, please be advised Hill Country Pools will no longer work for Mr. [redacted].  There are over 200 swimming pool companies in the city of Austin and I suggest he hire one of the other services.He has mentioned that several times he has overpaid.  He is aware of the credit on his account as he receives a statement each month.  As I wish no further to clean his pool, a check was sent to him for the past overages.  If he will not accept and cash it as far as I am concerned there is nothing further I can do.Thank you again for your trying to assist, but as far as I'm concerned I am through constantly compromising with Mr. [redacted] when my company is NOT at fault.Respectfully,[redacted]Owner

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

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