Complaint: ***
I am rejecting this response because:They are telling liesI have numerous emails, pictures, videos and recorded phone calls as well as witnesses that show that there was something wrong in this place constantly and the job was either done very poorly or not at allNot to mention that their management changed multiply times as well as their repair staffBut due to me not giving in and fighting for my rights I received a "illegal" notice of eviction which they have blamed on my business from home when they have approved it upon me filling out the application otherwise we would have not moved in nor would my wife have qualified for the place by herselfLike I said before I'm not here to explain myself over and over again but simply to let it be known how unprofessional this business operatesI'm also preparing myself to take this matter to court where everything else can be discussedNo further actions needed, everything else will be forwarded to our lawyer
Regards,
*** ***
Complainant leased a property from Hill Country Rentals in July 2013. Shortly after moving in Complainant notified Hill Country Rentals of requested repairs to be made. Hill Country Rentals was not aware that there were issues with the Property at the time Complainant signed the lease, as the...
Complainant indicates. Hill Country Rentals attempted numerous times to have repairs made at which time Complainant either did not answer the phone, return phone calls or would not answer the door when vendors were there and had scheduled appointments to do repairs or would not authorize Hill Country Rentals to release the keys to vendors to do such repairs. The Owner offered to release the Complainant from the lease and refund security deposits less any cleaning and damages once the issues initially arose, but the Complainant refused the offer and wished to remain at the Property.
Complainant did not want Hill Country Rentals to give out keys to vendors for maintenance repair issues; therefore, since Complainant was uncooperative some repairs were not made in a timely manner. Complainant falsified the rental application because Complainant states that Complainant posted on Complainants application that Complainant worked from home, but the application did not indicate that. Hill Country Rentals has written documentation verifying that Complainant ran a business out of the Property which was a clear violation of the lease agreement, Paragraph 12-D: Prohibitions: Unless otherwise authorized by this lease, Tenant may not install or permit any of the following on the Property, even temporarily: a spa, hot tub, above ground pool, trampoline, or any item which causes a suspension or cancellation of insurance coverage or an increase in insurance premiums. Tenant may not permit any part of the Property to be used for (1) any activity which is a nuisance, offensive, noisy or dangerous; (2) the repair of any vehicle; (3) any business of any type, including but not limited to child care; (4) any activity which violates any zoning ordinance, owner’ association rule, or restrictive covenant; (5) any illegal or unlawful activity; or (6) activity that obstructs, interferes with, or infringes on the rights of other persons near the Property. In or around December 2013 issues arose again about the Property, at which time the Owner informed Hill Country Rentals they would discuss after the holidays. Hill Country Rentals followed up with the Owner in January 2014 as well as the Complainant, at which time, the Complainant was still uncooperative to allow repair maintenance come in and failed to uphold appointments scheduled. At which time, the Owner extended yet again an olive branch that Hill Country Rentals went over with, with the Complainant to allow the Complainant the opportunity to vacate less any damages, rents and late fees owed, cleaning etc. caused by the Complainant, and the lease would be cancelled and no further rents would be charged, so that the Owner and Hill Country Rentals could get the work done that needed to be done; the Complainant declined this arrangement again. Hill Country Rentals attempted again and in January was informed by a vendor who was able to gain access to the Property with the Complainant, that the Complainant solicited them. Since the Complainant confirmed in Complainant’s own words that Complainant ran a business out of the Property and running a business out of the Property was a clear violation of the lease, the Complainant was given the notice to vacate. The Complainant was not evicted nor was the Complainant sent a letter to evict. Since the Complainant failed to pay February rent and still resided and did not return the keys until later in the month and Complainant violated the lease agreement, Complainant was in default for the duration of the lease term per the lease agreement. Complainant was notified via mail as per Hill Country Rentals company policy of the debt owed at which if not paid it would go to collections, of which, the amount owed to Hill Country Rentals is valid.
Complaint: ***
I am rejecting this response because:They are telling liesI have numerous emails, pictures, videos and recorded phone calls as well as witnesses that show that there was something wrong in this place constantly and the job was either done very poorly or not at allNot to mention that their management changed multiply times as well as their repair staffBut due to me not giving in and fighting for my rights I received a "illegal" notice of eviction which they have blamed on my business from home when they have approved it upon me filling out the application otherwise we would have not moved in nor would my wife have qualified for the place by herselfLike I said before I'm not here to explain myself over and over again but simply to let it be known how unprofessional this business operatesI'm also preparing myself to take this matter to court where everything else can be discussedNo further actions needed, everything else will be forwarded to our lawyer
Regards,
*** ***
Complainant leased a property from Hill Country Rentals in July 2013. Shortly after moving in Complainant notified Hill Country Rentals of requested repairs to be made. Hill Country Rentals was not aware that there were issues with the Property at the time Complainant signed the lease, as the...
Complainant indicates. Hill Country Rentals attempted numerous times to have repairs made at which time Complainant either did not answer the phone, return phone calls or would not answer the door when vendors were there and had scheduled appointments to do repairs or would not authorize Hill Country Rentals to release the keys to vendors to do such repairs. The Owner offered to release the Complainant from the lease and refund security deposits less any cleaning and damages once the issues initially arose, but the Complainant refused the offer and wished to remain at the Property.
Complainant did not want Hill Country Rentals to give out keys to vendors for maintenance repair issues; therefore, since Complainant was uncooperative some repairs were not made in a timely manner. Complainant falsified the rental application because Complainant states that Complainant posted on Complainants application that Complainant worked from home, but the application did not indicate that. Hill Country Rentals has written documentation verifying that Complainant ran a business out of the Property which was a clear violation of the lease agreement, Paragraph 12-D: Prohibitions: Unless otherwise authorized by this lease, Tenant may not install or permit any of the following on the Property, even temporarily: a spa, hot tub, above ground pool, trampoline, or any item which causes a suspension or cancellation of insurance coverage or an increase in insurance premiums. Tenant may not permit any part of the Property to be used for (1) any activity which is a nuisance, offensive, noisy or dangerous; (2) the repair of any vehicle; (3) any business of any type, including but not limited to child care; (4) any activity which violates any zoning ordinance, owner’ association rule, or restrictive covenant; (5) any illegal or unlawful activity; or (6) activity that obstructs, interferes with, or infringes on the rights of other persons near the Property. In or around December 2013 issues arose again about the Property, at which time the Owner informed Hill Country Rentals they would discuss after the holidays. Hill Country Rentals followed up with the Owner in January 2014 as well as the Complainant, at which time, the Complainant was still uncooperative to allow repair maintenance come in and failed to uphold appointments scheduled. At which time, the Owner extended yet again an olive branch that Hill Country Rentals went over with, with the Complainant to allow the Complainant the opportunity to vacate less any damages, rents and late fees owed, cleaning etc. caused by the Complainant, and the lease would be cancelled and no further rents would be charged, so that the Owner and Hill Country Rentals could get the work done that needed to be done; the Complainant declined this arrangement again. Hill Country Rentals attempted again and in January was informed by a vendor who was able to gain access to the Property with the Complainant, that the Complainant solicited them. Since the Complainant confirmed in Complainant’s own words that Complainant ran a business out of the Property and running a business out of the Property was a clear violation of the lease, the Complainant was given the notice to vacate. The Complainant was not evicted nor was the Complainant sent a letter to evict. Since the Complainant failed to pay February rent and still resided and did not return the keys until later in the month and Complainant violated the lease agreement, Complainant was in default for the duration of the lease term per the lease agreement. Complainant was notified via mail as per Hill Country Rentals company policy of the debt owed at which if not paid it would go to collections, of which, the amount owed to Hill Country Rentals is valid.