Hill Electric, Inc

When the original call came in to our dispatch, it was explained that the homeowner had two fixture light sockets out When we arrived at the call, it was actually one fixture socket out and one socket in a lamp that was out Hill Electric does not generally repair lamps, however since
*** *** has closed we have tried to help out our clients if we can We do ask that the customer bring the lamp into the shop though because there are literally hundreds of different types of sockets for lamps and our electricians only carry the most generic types on their vans Since we were at this clients home for another issue, our electrician tried his best to serve the customer's request and he took a look at the lamp He determined that he did not have the correct socket in his van, and since the customer was just a little over miles from our shop, he ran to the shop to get the part (This particular socket had to have a threaded end to attach the shade to) In retrospect the electricain probably should have brought the lamp into our shop for repair and then we could have delivered it back to the homewoner I'm not sure how much time this would have saved as another trip would have been required regardless, but the delivery could have been made by one of our drivers instaed of our electrician If Mr*** feels that our electrician took too long to complete the work, I would be happy to refund him the difference of the labor rates, but I hope it is understood that our electrican was striving to go over and above in his quest to provide excellant customer service If you need to contact me, you may reach me at ###-###-#### Thank you, *** *** *** *** * *** Hill Electric, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumer’s concernWe have reviewed the consumer’s complaint as well as the consumer’s desired resolution. The consumer should be advised that *** has
requested the credit bureaus remove the account from the consumer’s credit report. Consumer reporting agencies may take up to days or longer to update consumer reports and this is beyond our controlWe would be happy to discuss this account with the consumer. The consumer may contact our office at her convenience to discuss the matter in more detail

Complaint: ***
I am rejecting this response because:I asked for this assurance in writing
Regards,
*** ***

Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumer’s concernWe have reviewed the consumer’s complaint as well as the consumer’s desired resolution. As a preliminary matter Remex is constrained to
point out that the consumer is disputing the validity of an account that was placed with Remex by its client. As such, the complaint does not allege any wrongdoing on the part of Remex. Nevertheless, the consumer should be advised that Remex has closed the referenced account and returned it to its client. Accordingly, the consumer will not have any contact with Remex in regards to this matter. Nothing contained herein should be construed as an affirmation as to the validity of the contentions expressed by the consumer within the initial complaint

We are in receipt of information from you regarding the above-referenced complaint number. Thank you for letting us know of the consumer’s concernWe have carefully reviewed the statements contained within the complaint, and conducted an investigation into the matter. While the consumer
intimates in her complaint that her dissatisfaction really lies with Remex’s client - and not Remex, per se - we are nevertheless sorry this consumer did not feel her interaction with Remex achieved the result that she sought. As a courtesy to this consumer we have requested that the credit reporting agencies remove any credit entry associated with this account. The consumer should be mindful of the fact that there is ordinarily a delay between the time the request for a credit report update is made by Remex and the time the credit reporting bureaus update their records. Moreover, Remex sent an itemization for the charges at issue to the consumer’s address, as she has requested. Remex is happy to discuss this matter with the consumer after she receives and reviews the itemization. The consumer may contact our office at her convenience to discuss the matter in more detail, if she desires

We are in receipt of information from you regarding the above referenced complaint number.  Thank you for letting us know of the consumer’s concern.  Please note the following:We have carefully reviewed the statements contained within the complaint, and have found they are factually...

inaccurate and do not give rise to any claim under the law.  Remex, Inc. was assigned this account from its client on or about April 4, 2014.  It therefore did not make any collection efforts whatsoever prior to that time, including credit reporting efforts.  Remex’s records show that credit reporting on this account did not occur until June of 2014, after Remex attempted to mail a notice to the consumer regarding this account in April of 2014, at the address provided to Remex by our client.Again, we have carefully reviewed our file on this matter and the consumer’s statements made in the complaint (and in other correspondence to our office).  Remex is confident that it has complied with all applicable state and federal laws in handling this consumer’s account, and that any claim to the contrary is without any factual or legal predicate.  Notwithstanding the foregoing, as a courtesy to this consumer credit reporting for this account has been canceled with the credit reporting bureaus.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know of the consumer’s concern. As a preliminary matter, the consumer has not raised a complaint with respect to any conduct or actions of Remex, Inc.  Rather, it would...

appear that the consumer seeks to raise certain issues with regard to our client.  Remex is an agency retained by representatives of the client’s bankruptcy estate to collect certain of its outstanding receivable accounts.  We would be happy to discuss this account with the consumer.  The consumer may contact our office at her convenience to discuss the matter in more detail.

Remex is in receipt of information from you regarding the above-referenced complaint number. Thank you for letting Remex know of the consumer’s concern.
Remex carefully reviewed the statements contained within the complaint, and conducted an investigation into the matter. The consumer contends...

that Remex did not provide requested information. Remex records show, however, that it did send the information to this consumer on or about February 20, 2017. Nevertheless, Remex will provide the information again by way of correspondence through the U.S. mail.
The consumer should also be aware that Remex requested the account be listed with the consumer reporting agencies as disputed. Remex is happy to discuss this matter with the consumer after she receives and reviews the information. The consumer may contact our office at her convenience to discuss the matter in more detail, if she desires.

Complaint: [redacted]
*
I am rejecting this response because:I have already contacted Remex to dispite the debt and provided written proof that the creditor guaranyeed in writing that I would bear no responsibility for the lab tests if my insurer didn't cover them.  Remex continues to contact me .  Remrx represents the bankruptcy estate and as such is acting on their behalf.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like the UDF(Universal Data Form) you sent to any and all credit bureaus for my records, which I feel it's every consumer's right, due-in-fact, there's a lot of dishonesty in the debt collection business. Look, it's all over the News and internet.So, please send electronically, here's my email [redacted]Thanks in advance,
Regards,
[redacted]

We have reviewed the consumer’s most recent communications with regard to this matter.  As stated in our response to the consumer’s initial complaint, our investigation into this matter is complete.  It is our position that the complaint filed against Remex, Inc. by this consumer has no factual or legal basis.Nevertheless, as a courtesy to this consumer we requested that credit reporting related to the consumer’s account be canceled with the credit bureaus.  The consumer may inquire with those credit reporting agencies to confirm that their records related to this account have been properly adjusted.  The consumer should be mindful that there is often a delay between the time data furnishing agencies such as Remex request a cancellation or modification to a consumer’s account and the time the credit reporting agencies’ records are adjusted.  The consumer should feel free to contact our office to discuss this account further.

We are in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know of the consumer’s concern. We have carefully reviewed the statements contained within the complaint.  We have concluded that Remex has complied with all applicable...

state and federal laws in handing this consumer’s account (which was placed with us by our customer), and any claim to the contrary is without any factual or legal predicate.  The crux of this consumer’s complaint relates to language in our standard letter with regard to the consumer’s rights under the applicable law.  The cited language is not a threat, but rather informative and consistent with applicable law.  Moreover, the consumer appears to suggest he would like to discuss why he received this correspondence.  We would be happy to discuss this with the consumer.  The consumer may contact our office at his convenience to discuss the matter in more detail.

As a company, Remex strives to provide assistance to all those with whom we have contact, including the consumer who has contacted you.  However, we are constrained in our response to this consumer’s correspondence via third-party forums under applicable privacy and other laws.  Remex is happy to discuss this matter with the consumer directly if she would like to contact us.

We are in receipt of information from you regarding the above-referenced complaint number.  Thank you for letting us know of the consumer’s concern. As a preliminary matter, the consumer has not raised a complaint with respect to any conduct or actions of Remex, Inc. Secondly, the consumer...

does not raise a complaint with regard to any conduct or actions of [redacted]   Third, both U[redacted] and Remex are constrained by applicable rules and regulations in its response to this complaint, due to the fact that this matter appears to relate an account the consumer alleges his daughter has (or had) with a medical provider.   It appears the consumer does not want any further correspondence from [redacted] because he contends that he paid the account which he contends was the subject of prior communications from [redacted].  If what the consumer contends in his complaint is true – there is no basis for any further contact from [redacted] in regards to this matter, and therefore he can be assured that there will be no further contact.

Review: for changing two light sockets initially electrician came to place, changed one socket claimed that did not have the second light socket which is standard light bulb. Came back over an hour later changed second light socket and charged 2.25 hour work service. Total time on job was 20 minutes. Distance of the shop from residence was 5-10 minutes ~3 miles.Desired Settlement: Adjusting labor for changing two simple light sockets. When I initially called them it was supposed to be travel and repair time.

Business

Response:

When the original call came in to our dispatch, it was explained that the homeowner had two fixture light sockets out. When we arrived at the call, it was actually one fixture socket out and one socket in a lamp that was out. Hill Electric does not generally repair lamps, however since [redacted] has closed we have tried to help out our clients if we can. We do ask that the customer bring the lamp into the shop though because there are literally hundreds of different types of sockets for lamps and our electricians only carry the most generic types on their vans. Since we were at this clients home for another issue, our electrician tried his best to serve the customer's request and he took a look at the lamp. He determined that he did not have the correct socket in his van, and since the customer was just a little over 3 miles from our shop, he ran to the shop to get the part. (This particular socket had to have a threaded end to attach the shade to). In retrospect the electricain probably should have brought the lamp into our shop for repair and then we could have delivered it back to the homewoner. I'm not sure how much time this would have saved as another trip would have been required regardless, but the delivery could have been made by one of our drivers instaed of our electrician. If Mr. [redacted] feels that our electrician took too long to complete the work, I would be happy to refund him the difference of the 2 labor rates, but I hope it is understood that our electrican was striving to go over and above in his quest to provide excellant customer service. If you need to contact me, you may reach me at ###-###-####. Thank you, [redacted] Hill Electric, Inc.