Dear *** ***,We are sorry to hear that you are unsatisfied with our serviceThe garments you presented to us were not only dry cleaned; down feathers were removed from the fleece exterior by hand (requiring hours to complete)This was a complimentary service provided free of chargeThe ticket
you were issued stated items would be ready by Tuesday at 5PMAs a result, your items were not ready when you came in on Monday morning or Tuesday morningWe do our best to provide the highest quality service in a timely fashionWith that said, we take pride in our work and require payment to retrieve itemsWhen you returned, you refused payment as there were some feathers remaining on the inside of the fleeceUpon customer refusal to pay balance, it is our policy to retain the itemsWe are sorry for any inconvenience and hope we can come to an agreement in the near future.Thank you,Hill Park Cleaners
Dear *** ***,We are sorry to hear that you are unsatisfied with our serviceThe garments you presented to us were not only dry cleaned; down feathers were removed from the fleece exterior by hand (requiring hours to complete)This was a complimentary service provided free of chargeThe ticket
you were issued stated items would be ready by Tuesday at 5PMAs a result, your items were not ready when you came in on Monday morning or Tuesday morningWe do our best to provide the highest quality service in a timely fashionWith that said, we take pride in our work and require payment to retrieve itemsWhen you returned, you refused payment as there were some feathers remaining on the inside of the fleeceUpon customer refusal to pay balance, it is our policy to retain the itemsWe are sorry for any inconvenience and hope we can come to an agreement in the near future.Thank you,Hill Park Cleaners