Hill Security Service

On 09/08/2014, Dean Patterson Chevrolet installed a new engine into a ChevroletTraverse, yin [redacted] , owned by [redacted] ***This repair was covered by the factorywarranty provided by General MotorsAt that time, the Traverse had 88,milesPlease see attached [redacted] This warranty expired on 05/14/Unfortunately, we are not able to provideassistance with the cost of replacing an engine we have not serviced since it’s installationAll warrantiesfrom General Motors have expired

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

On 07/01/2015, a Cadillac with vin# *** owned by *** ***, was brought toour service department with a concern, outlined in the attached ***We diagnosed and confirmedthe cause o f the concernUpon receiving permission from the customer, we completed the repair
On07/02/the customer picked up the Cadillac and paid the RO.The prices quoted and part numbers referenced on the RO are for the parts that were used and chargedfor this repairThe gasket kit used was a GM or OEM partThe coil used was and aftermarket partSuitablealtermarket parts are used every day in the parts and service industry to help lower the cost of a repairThiswas the case in this instanceAn O.E.Mpart for the same repair would have cost $139.46, or $more,plus tax, for the customerWe understand every dollar counts for our customers, as *** stated in her letter.On 07/22/at 9:AM, *** called into the service department stating that she had to take theCadillac to another service facility to have the same condition repaired and that she had incurred a repair bill of$I asked her to fax or email me a copy o f this billAt 4:PM, *** called back and asked if we hadreceived the bill which we had not, I asked her to resend itAt 4:PM, *** called and informed us that therewas no repair order, that he had fixed the vehicle himself, and that his time is worth at least $100.We pride ourselves in providing quality service to our customersSince there is no way to confirm thatthere is an issue with the quality of our repair, we do not feel it is necessary to reimburse the customer for theservice provided to them, or the alleged repair that there is no record of.Mark G***Service ManagerDean Patterson Chevrolet Cadillac Mazda Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

01/11/2018Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: ID# [redacted] To whom it may concern:On December 27, 2017 the customer brought in their 2012 Chevy Equinox for service work. The customer requested a state safety and emissions inspection, an oil change, and to have...

the service air bag light diagnosed. The oil change portion of this repair cost $46.26, outlined in the attached repair order, [redacted]. The customer also requested a PA state inspection and emissions, and the diagnostic on the air bag light. The services were all completed, and the vehicle was picked up on December 27, 2017.On January 3, 2018 the customer contacted me to inform me that he had an oil leak on his vehicle. He stated upon investigation he found the leak at the oil cap for the filter. The customer claimed the cap was too tight and it caused the seal to push out causing a severe oil leak. The customer stated he had to change the oil again, and that he wanted his money back for poor service work. I stated to the customer that I could not refund his money for services performed but would be glad to take a look at the car and clean up any oil from the leak. He stated he wasn't bringing the car back in for that again stating he just wanted his money back. I added that with this type of issue that if we had been contacted prior to any work being completed and determined fault of ours that we would have gladly incurred any cost associated with repairs. The customer stated he had no choice but to repair the vehicle himself. Again, I explained that I could not refund his money, and that I would be willing to offer a free oil change or a fifty-dollar service coupon for other services. I restated that I would clean the oil off if he would bring the car in. He then stated he was not bringing the car back. He added that he wouldn't want any coupon or free service because he refuses to bring the car back into the dealership. I restated that I would be willing to offer the coupon but that is all I could offer. The customer refused and ended the call claiming he would not be back.We pride ourselves in providing quality service to our customers. Since there is no way to confirm that there was an issue with the quality of our repairs, we do not feel it is necessary to reimburse the customer for the service provided to them. The offer for the service coupon is still valid.Thank You, Pat V[redacted]Service ManagerDean Patterson Chevy Cadillac Mazda Hyundai[redacted]

We have reviewed your letter and the facts surrounding Mr. [redacted]’s compliant. On01/20/2016, Mr. [redacted] was quoted a repair cost on his 2013 Chevrolet Cruze of approximately$475.00 (please see attached repair orders). After starting the repairs on 01/25/2016, our serviceadvisor contacted the...

customer to inform him that an additional part would be needed to complete thenecessary repair. We, however; did not document or have signed authorization from the customer forthe additional cost of $126.74. The repairs were completed as specified by the customer.We are willing to refund the customer the amount of the unauthorized work. We are refunding$126.74 as of 2/10/2016 to the credit card used for the purchase. We will accept the agreed uponoriginal estimate of $475.00 as payment in full for the completed repairs.

On 09/08/2014, Dean Patterson Chevrolet installed a new engine into a 2010 ChevroletTraverse, yin [redacted], owned by [redacted]. This repair was covered by the factorywarranty provided by General Motors. At that time, the Traverse had 88,878 miles. Please see attached[redacted] This...

warranty expired on 05/14/2015. Unfortunately, we are not able to provideassistance with the cost of replacing an engine we have not serviced since it’s installation. All warrantiesfrom General Motors have expired.

I do not want a coupon for a service they messed up. I want my money back just for oil change and labor. I do not want to return to give them my business ever again.