Hill's Exterminators

This email is in response to case number [redacted] First I would like to say that I personally told my technician not to inspect their property at [redacted] **It was not safe for him to climb a ladder in a basement section then attempt to crawl across the heating unit and into the crawlspaceHe could have damaged the unit or the duct work or hurt himself severely We take moisture readings with a moisture meterThis provides us with a digital readout of the moisture content within the woodI have used this device from the first day I took over the company on 11/1/2014(the previous owner did not use any device to check the wood).Concerning the inspection at [redacted] on 6/12/15, Mr [redacted] verbally accosted my technician Sam about the length of time it took him to inspect the homeWe all went back and watched Sam inspect the home while I timed the inspectionMr [redacted] apologized to Sam before he could get out of the crawlspace door and walked offMr [redacted] states that Sam was dirty when he came from the crawlspace, he never saw him after he was out of the crawlspaceDuring this inspection, moisture readings were taken and the moisture levels were found to be highTreatment was recommendedLater that day we inspected and treated another property in Colonial Heights, VA for the [redacted] s.Mr and Mrs [redacted] called at a later date to complain about the level of service they were providedThey felt like they should not be charged full price for the inspection/treatment in CreweMy resolution was to inform them that there would be no charges for ANY of the three inspections and treatmentsI also told them that it seemed as though they didn't approve of the way in which we inspect and treat properties and that it would be in both of our interests if they contacted another pest control company to service their properties.Currently their accounts show a $balanceThey have made no payments on the accountsThe account balances have been at $since 7/18/which is the day I personally credited the accountsThe [redacted] s have not received any invoices with a balance since this date.In summation, the [redacted] s received treatments and inspections, for which Hill's Exterminating did not receive compensation nor do we expect to receive compensation.The letter I received states that there is a disputed amount of $They have not paid any money on the accountI do not understand how this could be disputed.If additional information is needed, please feel free to email me at this address or contact me via my cell phone( [redacted] )Also, if you could please send me a confirmation email upon your receipt, that would be greatly appreciated.Sincerely,Justin H [redacted]

This email is in response to case number ***First I would like to say that I personally told my technician not to inspect their property at *** *** *** ** ** *** **It was not safe for him to climb
a ladder in a basement section then attempt to crawl across the heating unit and into the crawlspaceHe could have damaged the unit or the duct work or hurt himself severely. We take moisture readings with a moisture meterThis provides us with a digital readout of the moisture content within the woodI have used this device from the first day I took over the company on 11/1/2014(the previous owner did not use any device to check the wood).Concerning the inspection at *** *** ** on 6/12/15, Mr*** verbally accosted my technician Sam about the length of time it took him to inspect the homeWe all went back and watched Sam inspect the home while I timed the inspectionMr*** apologized to Sam before he could get out of the crawlspace door and walked offMr*** states that Sam was dirty when he came from the crawlspace, he never saw him after he was out of the crawlspaceDuring this inspection, moisture readings were taken and the moisture levels were found to be highTreatment was recommendedLater that day we inspected and treated another property in Colonial Heights, VA for the ***s.Mr and Mrs *** called at a later date to complain about the level of service they were providedThey felt like they should not be charged full price for the inspection/treatment in CreweMy resolution was to inform them that there would be no charges for ANY of the three inspections and treatmentsI also told them that it seemed as though they didn't approve of the way in which we inspect and treat properties and that it would be in both of our interests if they contacted another pest control company to service their properties.Currently their accounts show a $balanceThey have made no payments on the accountsThe account balances have been at $since 7/18/which is the day I personally credited the accountsThe ***s have not received any invoices with a balance since this date.In summation, the ***s received treatments and inspections, for which Hill's Exterminating did not receive compensation nor do we expect to receive compensation.The letter I received states that there is a disputed amount of $They have not paid any money on the accountI do not understand how this could be disputed.If additional information is needed, please feel free to email me at this address or contact me via my cell phone(***)Also, if you could please send me a confirmation email upon your receipt, that would be greatly appreciated.Sincerely,Justin H***

This email is in response to case number ***First I would like to say that I personally told my technician not to inspect their property at *** *** *** ** ** *** **It was not safe for him to climb a ladder in a basement section then attempt to crawl across the heating unit and into
the crawlspaceHe could have damaged the unit or the duct work or hurt himself severely. We take moisture readings with a moisture meterThis provides us with a digital readout of the moisture content within the woodI have used this device from the first day I took over the company on 11/1/2014(the previous owner did not use any device to check the wood).Concerning the inspection at *** *** ** on 6/12/15, Mr*** verbally accosted my technician Sam about the length of time it took him to inspect the homeWe all went back and watched Sam inspect the home while I timed the inspectionMr*** apologized to Sam before he could get out of the crawlspace door and walked offMr*** states that Sam was dirty when he came from the crawlspace, he never saw him after he was out of the crawlspaceDuring this inspection, moisture readings were taken and the moisture levels were found to be highTreatment was recommendedLater that day we inspected and treated another property in Colonial Heights, VA for the ***s.Mr and Mrs *** called at a later date to complain about the level of service they were providedThey felt like they should not be charged full price for the inspection/treatment in CreweMy resolution was to inform them that there would be no charges for ANY of the three inspections and treatmentsI also told them that it seemed as though they didn't approve of the way in which we inspect and treat properties and that it would be in both of our interests if they contacted another pest control company to service their properties.Currently their accounts show a $balanceThey have made no payments on the accountsThe account balances have been at $since 7/18/which is the day I personally credited the accountsThe ***s have not received any invoices with a balance since this date.In summation, the ***s received treatments and inspections, for which Hill's Exterminating did not receive compensation nor do we expect to receive compensation.The letter I received states that there is a disputed amount of $They have not paid any money on the accountI do not understand how this could be disputed.If additional information is needed, please feel free to email me at this address or contact me via my cell phone(***)Also, if you could please send me a confirmation email upon your receipt, that would be greatly appreciated.Sincerely,Justin H***