They did not do a pre-move house check to determine what was involved in the move and then left a gun safe in my carport for nights
Long story short, Hills Van Service dumped a gun safe in my carport because they did not bring the proper equipment to move it and then left it there for nights while I repeatedly called them over that time to get anything done about itThis includes one instance where they promised me a call at the end of the day with an update, I did not hear from them and I called them the next morning only to be told nothing had been doneI had to call a few more times before they finally called the gun safe mover, who responded in a very timely mannerSo in short it took them 48hrs to call the gun safe mover while giving me no updates or informationIt is also to be noted that I only spoke to the receptionist throughout all this, whoever was in charge of calling the gun safe mover would not talk to me
When the gun safe mover was here moving the safe, he complained to me that he never does residential moves and that Hills had "basically dumped this one on him"
Had Hills informed themselves on the "conditions" of the houses they were dealing with this would never have happenedTherefore their lack if preparation and disorganization caused this ridiculous situation and an immense amount of frustration and inconvenience for me, their customer
I asked Hills to work with me on the price because of this situationI wasn't asking for much, just some indication they actually care about their customers after they have taken your hard earned money
Instead I was met with a brick wallEmails were not returned, I had to repeatedly request for a reply to my email (same way they did not return phone calls and I had to repeatedly contact them when the safe was clogging my carport! Coincidence?)Again, it was all through the receptionistChristine, their operations manager, finally emailed me herself when it became clear I was persistent, abruptly telling me to go away
I called ***'s main # (Hills is affiliated with them) and spoke to Scott who initially seemed understanding and said he would call Christine and tell her to call me to try to resolve thisInstead he called back a bit later, said he had talked to her, and started a snowjob on meHe repeated ready-made lines over and over and did not address the issueHe claimed Christine had told him I had refused to let them come and examine the houses pre-move the houses which is a blatant lie: they never at any point even mentioned having someone come check the houses pre-move, according to Scott it is a routine step (which Hills obviously skipped): had they not skipped this important step the whole situation with the gun safe would not have occurredWhen I told Scott they never brought it up he dodged itHe claimed since it was an intrastate move it wasn't really a *** move and then backpedaled on that when I told him a *** truck had been usedFinally when I pressed the question of why Hills never did a pre-move house check Scott snapped at me "I am not arguing with you" and never answered the questionThe way Scott and Christine handled this seemed expressly designed to make me, their customer, shut up and go away
There was another small issue with Hill"s billing department overcharging my card and lagging on refunding the difference but I won't get into it for the sake of brevity and it is not the main issue
In short, buyer bewareHills Van Service & *** is disorganized and do not have good business practices or customer relations
They did not do a pre-move house check to determine what was involved in the move and then left a gun safe in my carport for nights
Long story short, Hills Van Service dumped a gun safe in my carport because they did not bring the proper equipment to move it and then left it there for nights while I repeatedly called them over that time to get anything done about itThis includes one instance where they promised me a call at the end of the day with an update, I did not hear from them and I called them the next morning only to be told nothing had been doneI had to call a few more times before they finally called the gun safe mover, who responded in a very timely mannerSo in short it took them 48hrs to call the gun safe mover while giving me no updates or informationIt is also to be noted that I only spoke to the receptionist throughout all this, whoever was in charge of calling the gun safe mover would not talk to me
When the gun safe mover was here moving the safe, he complained to me that he never does residential moves and that Hills had "basically dumped this one on him"
Had Hills informed themselves on the "conditions" of the houses they were dealing with this would never have happenedTherefore their lack if preparation and disorganization caused this ridiculous situation and an immense amount of frustration and inconvenience for me, their customer
I asked Hills to work with me on the price because of this situationI wasn't asking for much, just some indication they actually care about their customers after they have taken your hard earned money
Instead I was met with a brick wallEmails were not returned, I had to repeatedly request for a reply to my email (same way they did not return phone calls and I had to repeatedly contact them when the safe was clogging my carport! Coincidence?)Again, it was all through the receptionistChristine, their operations manager, finally emailed me herself when it became clear I was persistent, abruptly telling me to go away
I called ***'s main # (Hills is affiliated with them) and spoke to Scott who initially seemed understanding and said he would call Christine and tell her to call me to try to resolve thisInstead he called back a bit later, said he had talked to her, and started a snowjob on meHe repeated ready-made lines over and over and did not address the issueHe claimed Christine had told him I had refused to let them come and examine the houses pre-move the houses which is a blatant lie: they never at any point even mentioned having someone come check the houses pre-move, according to Scott it is a routine step (which Hills obviously skipped): had they not skipped this important step the whole situation with the gun safe would not have occurredWhen I told Scott they never brought it up he dodged itHe claimed since it was an intrastate move it wasn't really a *** move and then backpedaled on that when I told him a *** truck had been usedFinally when I pressed the question of why Hills never did a pre-move house check Scott snapped at me "I am not arguing with you" and never answered the questionThe way Scott and Christine handled this seemed expressly designed to make me, their customer, shut up and go away
There was another small issue with Hill"s billing department overcharging my card and lagging on refunding the difference but I won't get into it for the sake of brevity and it is not the main issue
In short, buyer bewareHills Van Service & *** is disorganized and do not have good business practices or customer relations