HillBilly Boots

My emails with this company I NEVER ASKED FOR MY ORDER TO BE CANCELLED MY LAST QUESTION WAS WHETHER I WOULD RECEIVE THE BOOTS THE CUSTOMER SERVICE PERSON KAYLA MADE THAT DECISION ALL I WANTED WAS TO RECEIVE A PAIR OF BOOTS FOR MY GRANDSON AT THE LEAST I SHOULD RECEIVE THE BOOTS ALSO PLEASE NOTE THE SARCASM OF THE REPRESENTATIVE KAYLA IN HER RESPONSE THAT I COULD COPY THEIR SHIPPING POLICIES AND SEND TO THE BUREAU AS WELL I certainly will not order from this company again, but why can I not have my original boots when I wanted the merchandise and did not ask for a refund? The company response is flippant and arrogant Please review all correspondence in resolving this disagreement Thank you On Friday, February 21, 12:PM, HillBilly Boots wrote: Again I apologize for the trouble you've had Return shipping is also not provided You can copy and send our policies which are located on our website and send that to the bureau as well I will forward this to my manager as well so she is aware Let me know if there is anything else! [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY ###-###-#### - Toll Free ###-###-#### [email protected] On Fri, Feb 21, at 1:PM, [redacted] > wrote: We paid $in shipping to return the boots For all we have been through I am due a full refund I will be contacting the Revdex.com concerning your service and deceptive method of doing business On Friday, February 21, 12:PM, HillBilly Boots wrote: The boots were originally $48.00, you received a discount for 20% off which makes the total $ You paid shipping, $ plus the boots $= $ Shipping is not refundable Please let us know if you have anymore questions! [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY 40031###-###-#### - Toll Free###-###-#### [email protected] On Fri, Feb 21, at 1:PM, [redacted] > wrote: I paid $for the boots Why am I only receiving $back? On Friday, February 21, 10:AM, HillBilly Boots wrote: I am sorry that you did not have a good experience ordering from us We did inform you that the boots were back orderedEverything has been delayed due to unexpected weather conditions I know you are frustrated with your long wait I will go ahead and cancel your order and issue a refund for the boots [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY 40031###-###-#### - Toll Free###-###-#### [email protected] On Fri, Feb 21, at 10:AM, [redacted] > wrote: I purchased these boots on December 3, You have had my money since then and I have no merchandise I have called and emailed and received promise after promise of when the boots would be shipped Last week I asked that at the very least I felt that the boots should be expedited to me As of today I do not have any boots or a tracking number indicating shipment I have been patient but you company either has very poor customer service or is not a good faith business operation Am I receiving the boots? On Monday, January 27, 10:AM, HillBilly Boots wrote: There has been a delay in shipment because of winter weather The boots are coming from Colorado We have received word that they have shipped and we are expecting them by the end if this week As soon as they ship we will forward you the tracking number We appreciate your patience [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY 40031###-###-#### - Toll Free###-###-#### [email protected] On Sat, Jan 25, at 5:PM, [redacted] > wrote: We have not received the boots yet and were wondering when we might expect to receive them Thanks [redacted] On Friday, January 10, 12:PM, HillBilly Boots wrote: Hi ***, we received your size boots today We are still waiting for the size 11.5's to come in They have been on backorder but you should have them within 1-weeks Let me know if you have any questions! [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY 40031###-###-#### - Toll Free###-###-#### [email protected] On Mon, Jan 6, at 10:AM, [redacted] > wrote: Thanks so much for the response I want to exchange the boots for an 1/ I purchased the boots for a grandson and they were a little big My daughter will be sending the boots back and including her address for the smaller pair to be sent Thank you so much, [redacted] On Monday, December 30, 1:PM, HillBilly Boots < [email protected]> wrote: Hi ***I just received your voice mail that you wanted to return some bootsThe RA# to return them is HB[redacted] You can send them back to us at: Hillbilly Boots S 1st Street La Grange, KY Also if you could please email me back and let me know if you was wanting to exchange these or just return them for a refund that would be great Thank you, [redacted] _________________________ HillBillyBoots.com PO Box La Grange, KY 40031###-###-#### - Toll Free###-###-#### [email protected]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Order placed December 4, 2013
Order shipped December 14, 2013
Correct Item was shipped.
Customer contacted us December 30, 2013 asking to return the boots for a new size.
class="MsoNormal">January 10, 2014 Original boots received back from customer. New size ordered to replace them.
February 13, 2014 Customer contacted us to check status. We contacted the vendor & there was an error on their end that caused the order not to ship.
February 21, 2014 Customer cancelled their replacement boots.
 
Comments: I agree the customer had to wait too long for the replacements.  However, on a pair of boots that were discounted to begin with & shipped correctly to her, I cannot refund the original shipping.  This policy is clearly stated on our website. I am sorry the replacements did not arrive in time.  If the customer had not cancelled we would have replaced the boots at no additional cost. We did waive the $25 restocking fee for orders cancelled after shipping due to her trouble.
 
http://hillbillyboots.com/delivery-returns/
 
Sincerely,
[redacted]

I am very sorry that Ms. [redacted] did not want her order cancelled, but it was refunded by the Customer Service agent anyway.  Because we refunded the boots, I have went ahead & sent a PayPal invoice for the $38.40 for the boots.  The size 11.5 are IN STOCK & ready to ship!  If Ms. [redacted] still wants the boots I would be happy to ship them Priority Mail to her as soon as the invoice is paid.  I will watch for the response.  Again, I am so sorry that she was not taken care of the way she wanted.  I hope I can make this right by getting her the boots for her Grandson sent asap.
 
Sincerely,
[redacted]

My emails with this company.  I NEVER ASKED FOR MY ORDER TO BE CANCELLED.  MY LAST QUESTION WAS WHETHER I WOULD RECEIVE THE BOOTS.  THE CUSTOMER SERVICE PERSON KAYLA MADE THAT DECISION.  ALL I WANTED WAS TO RECEIVE A PAIR OF BOOTS FOR MY GRANDSON.  AT THE LEAST I SHOULD RECEIVE THE BOOTS.  ALSO PLEASE NOTE THE SARCASM OF THE REPRESENTATIVE KAYLA IN HER RESPONSE THAT I COULD COPY THEIR SHIPPING POLICIES AND SEND TO THE BUREAU AS WELL.   I certainly will not order from this company again, but why can I not have my original boots when I wanted the merchandise and did not ask for a refund?  The company response is flippant and arrogant.  Please review all correspondence in resolving this disagreement.
 
Thank you.
On Friday, February 21, 2014 12:44 PM, HillBilly Boots <[email protected]> wrote:
Again I apologize for the trouble you've had.  Return shipping is also not provided.  You can copy and send our policies which are located on our website and send that to the bureau as well. 
I will forward this to my manager as well so she is aware. 
Let me know if there is anything else!
[redacted] _________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031
###-###-#### - Toll Free
###-###-####
[email protected]
On Fri, Feb 21, 2014 at 1:42 PM, [redacted]> wrote:
We paid $20 in shipping to return the boots.  For all we have been through I am due a full refund.  I will be contacting the Revdex.com concerning your service and deceptive method of doing business.
On Friday, February 21, 2014 12:35 PM, HillBilly Boots <[email protected]> wrote:
The boots were originally $48.00, you received a discount for 20% off which makes the total $38.40.  
You paid shipping, $18.51  plus the boots   $38.40 = $56.91
Shipping is not refundable. 
Please let us know if you have anymore questions!
[redacted]
_________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031###-###-#### - Toll Free###-###-####
[email protected]
On Fri, Feb 21, 2014 at 1:25 PM, [redacted]> wrote:
I paid $56.91 for the boots.  Why am I only receiving $38.40 back?
On Friday, February 21, 2014 10:57 AM, HillBilly Boots <[email protected]> wrote:
I am sorry that you did not have a good experience ordering from us.  We did inform you that the boots were back ordered. Everything has been delayed due to unexpected weather conditions.  I know you are frustrated with your long wait.  I will go ahead and cancel your order and issue a refund for the boots. 
[redacted] _________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031###-###-#### - Toll Free###-###-####
[email protected]
On Fri, Feb 21, 2014 at 10:26 AM,[redacted]> wrote:
I purchased these boots on December 3, 2013.  You have had my money since then and I have no merchandise.   I have called and emailed and received promise after promise of when the boots would be shipped.  Last week I asked that at the very least I felt that the boots should be expedited to me.  As of today I do not have any boots or a tracking number indicating shipment.  I have been patient but you company either has very poor customer service or is not a good faith business operation.  Am I receiving the boots?
On Monday, January 27, 2014 10:33 AM, HillBilly Boots <[email protected]> wrote:
There has been a delay in shipment because of winter weather.   The boots are coming from Colorado.  We have received word that they have shipped and we are expecting them by the end if this week.  As soon as they ship we will forward you the tracking number.  We appreciate your patience.  
[redacted]
_________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031###-###-#### - Toll Free###-###-####
[email protected]
On Sat, Jan 25, 2014 at 5:53 PM, [redacted]> wrote:
We have not received the boots yet and were wondering when we might expect to receive them.
Thanks
[redacted]
 
On Friday, January 10, 2014 12:55 PM, HillBilly Boots <[email protected]> wrote:
Hi [redacted], we received your size 12 boots today.  We are still waiting for the size 11.5's to come in.  They have been on backorder but you should have them within 1-2 weeks.  Let me know if you have any questions!
[redacted]
_________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031###-###-#### - Toll Free###-###-####
[email protected]
On Mon, Jan 6, 2014 at 10:21 AM, [redacted]> wrote:
Thanks so much for the response.  I want to exchange the boots for an 11 1/2.   I purchased the boots for a grandson and they were a little big.  My daughter will be sending the boots back and including her address for the smaller pair to be sent. 
Thank you so much,
[redacted]
On Monday, December 30, 2013 1:42 PM, HillBilly Boots < [email protected]> wrote:
Hi [redacted]I just received your voice mail that you wanted to return some boots. The RA# to return them is HB7[redacted]3.
You can send them back to us at:
Hillbilly Boots
305 S 1st Street
La Grange, KY 40031
  Also if you could please email me back and let me know if you was wanting to exchange these or just return them for a refund that would be great.
Thank you,
[redacted]
_________________________
HillBillyBoots.com
PO Box 73
La Grange, KY 40031###-###-#### - Toll Free###-###-####
[email protected]