Hillcrest Apartments

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ A new water heater has been ordered and delivered as of Friday 01/22/in the afternoonThe water heater will be installed on Monday 01/25/The resident was notified today by the maintenance supervisor Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

Date September 7, To Revdex.com [redacted] – Dispute Resolution Associate From Nederland Hillcrest Apartments Ref ID – (16202362) Dear: Ms [redacted] In response to [redacted] complaint filed on September 1, 2015, Ms [redacted] has been residing at Nederland Hillcrest Apartments since November 9, In the last months, she accumulated months of late fees and partial rentsOn July 9, [redacted] signed a promissory note to Nederland Hillcrest Apartments with a balance of $ The balance was overdue for almost yearsOn August, 2015, she wanted to move out, but the manager refused to sign Release Form, because she has not pay off the outstanding debtsUnder HUD Housing rule, tenant must clear out all outstanding balance and obtain a Release Form from the manager, before tenant allows to move [redacted] ’s lease contract expired on July 31, and the rent increase to $from $ First rent increases in three yearsHowever, [redacted] wanted to renew lease contract with month-to-month rent which we don’t allow for Housing tenant She has (2) options, but she refuses to take it: · Pay off the amount she owes, then we will sign the Release Form for her to move· Continue to pay off the balance as promised, but she must sign year contract with new rent of $per monthNevertheless, on five occasions, the manager spent from minutes to an hour with [redacted] to go over her balance In one of the meetings, the manager found discrepancies in billings which he credited back to her account [redacted] came into manager office with an attitude – demanding, unacceptable behavior, loud, obnoxious, and refused to leave the office when asked to leave She continues to reside at Nederland Hillcrest Apartments and refuses to pay rent in fullStarting in August 1, 2015, each month she is residing at Nederland Hillcrest Apartments, she will be accumulating $extras rent and $late fee per month for not paying rent in fullThe complaints filed against the manager were not true and unjustified [redacted] intention is to move on without being responsible for the debts that she promised to pay**

Complaint: I am rejecting this response because: I have agreed to make payments on the balance owed, Therefore I should not be charged for any new late fees as long as I am making the agreed paymentsThe manager is always trying to get extra money, not only from myself but other residents as well, and there were over $in descrepencies when we sat down and went over my rent paymentsI am currently up to date on my rent, and the housing authorities did not tell me that I had to sign another lease agreement because of my planning to move outThey are not abiding by the lease contract allowing more than one pet per apt., that is what the lease agreement states, I can not trust this man because of monies he has taken from myself as well as others, I am working really hard to get out of theses aptsjust as soon as I am able to pay off the debtThe manager allowed me to pay off the debt as I could, and I am not the only one that he has allowed to do soHe had no right yelling and cursing me the day I went in to discuss this matter with him, and no I did not approach him as they are saying, he is the one who started yelling and cursing meI can plainly see that it is his word against mine, so I may not get anywhere with this, just wish I had known this before I chose to continue to reside hereHe has now since added more to my balance than I actually owe, he will only get what I owe him and no more Sincerely, [redacted]

According to paperwork in the file there were no complaints or sighting of bugs in the unit prior to move in or at move in
Attached you will find that the City of Normandy inspected unit ***. You will find that there is no mention of any kind of bugs, they did notate red stains
Attached you will also find the move in condition form sign by the *** *** and *** ***. The form is provided to mention/state any that may be wrong with the unit. No mention of any kind of bugs were mentioned. This document was signed on 08/24/
Attached is letter given to the resident on December 17, 2015. This stated to the resident that a professional would come to inspect their unit for bed bugs and if bed bugs were found. They would be responsible for the payment of the treatment. Hillcrest Apartments paid for the treatment and not received any payments from the resident
The residents complained about bugs in the unit and we had a professional come to inspect unit 4610-4. Upon inspection ASAP (pest control company) verified that there were the bed bugs in the unit. Upon notifying the resident they immediately removed their mattress from the unit. Not sure where they purchased the mattress.
Attached you will also find the Heat Treatment Notice and Instruction Sheet signed by the *** *** and *** ***
The residents were will aware of the that they would be responsible for the Heat Treatment to rid of the Bed Bugs
Now the A/C was completely replaced as of 07/28/16. The unit was charged with Freon and did not hold a charge. It was then determined that a new a coil and condensing unit would be installed. The a-coil and Condensing unit were ordered. As soon as they arrived on property the unit was installed. Mr*** also requested a fan on the day of the install in order to keep the unit cool. A floor fan was provided as requested by the resident because Ms*** was on bed rest from an operation.
If you have any questions please feel free and call me at the Hillcrest Apartments at ***

To our knowledge this issue with the A/C was resolved and the window unit has been removedWe have also contacted a company specializing in duct cleaning in an attempt to increase air flow throughout the unit

Initial Business Response /* (1000, 5, 2016/01/22) */
A new water heater has been ordered and delivered as of Friday 01/22/16 in the afternoon. The water heater will be installed on Monday 01/25/16. The resident was notified today by the maintenance supervisor.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: 10794158
I am rejecting this response because: I have agreed to make payments on the balance owed, Therefore I should not be charged for any new late fees as long as I am making the agreed payments. The manager is always trying to get extra money, not only from myself but other residents as well, and there were over $400 in descrepencies when we sat down and went over my rent payments. I am currently up to date on my rent, and the housing authorities did not tell me that I had to sign another lease agreement because of my planning to move out. They are not abiding by the lease contract allowing more than one pet per apt., that is what the lease agreement states, I can not trust this man because of monies he has taken from myself as well as others, I am working really hard to get out of theses apts. just as soon as I am able to pay off the debt. The manager allowed me to pay off the debt as I could, and I am not the only one that he has allowed to do so. He had no right yelling and cursing me the day I went in to discuss this matter with him, and no I did not approach him as they are saying, he is the one who started yelling and cursing me. I can plainly see that it is his word against mine, so I may not get anywhere with this, just wish I had known this before I chose to continue to reside here. He has now since added more to my balance than I actually owe, he will only get what I owe him and no more. 
Sincerely,
[redacted]

Date            September 7, 2015 To            Revdex.com             [redacted] – Dispute Resolution Associate...

From            Nederland Hillcrest Apartments Ref.            ID – 10794158 (16202362) Dear: Ms. [redacted]     In response to [redacted] complaint filed on September 1, 2015, Ms. [redacted] has been residing at Nederland Hillcrest Apartments since November 9, 2012.  In the last 36 months, she accumulated 17 months of late fees and partial rents. On July 9, 2015 [redacted] signed a promissory note to Nederland Hillcrest Apartments with a balance of $1931.  The balance was overdue for almost 3 years. On August, 2015, she wanted to move out, but the manager refused to sign Release Form, because she has not pay off the outstanding debts. Under HUD Housing rule, tenant must clear out all outstanding balance and obtain a Release Form from the manager, before tenant allows to move. [redacted]’s lease contract expired on July 31, 2015 and the rent increase to $750 from $700.  First rent increases in three years. However, [redacted] wanted to renew lease contract with month-to-month rent which we don’t allow for Housing tenant.  She has (2) options, but she refuses to take it: ·       Pay off the amount she owes, then we will sign the Release Form for her to move. ·       Continue to pay off the balance as promised, but she must sign 1 year contract with new rent of  $750 per month. Nevertheless, on five occasions, the manager spent from 30 minutes to an hour with [redacted] to go over her balance.  In one of the 5 meetings, the manager found 2 discrepancies in billings which he credited back to her account. [redacted] came into manager office with an attitude – demanding, unacceptable behavior, loud, obnoxious,  and refused to leave the office when asked to leave.  She continues to reside at Nederland Hillcrest Apartments and refuses to pay rent in full. Starting in August 1, 2015, each month she is residing at Nederland Hillcrest Apartments, she will be accumulating  $50 extras rent and $150 late fee per month for not paying rent in full. The complaints filed against the manager were not true and unjustified.  [redacted] intention is to move on without being responsible for the debts that she promised to pay. **

[redacted] filled out an application to apply for an apartment here.  He filled out the application on line and paid two application fees of $50.00 each plus a holding fee of $500.00.  He was denied.  He was told his $500.00 would be refunded to him by check to the address noted...

on his application.  He said that was a problem and then left the office.  He said he would dispute it with the bank.  I never heard back from him.  The check was cut and sent on 4/11/18, check number #[redacted] and was send to the address that he listed on his application.

Before anyone signs a lease for hillcrest they get a move in cost sheet which details their monthly rent and cost of move in.(see attached) It also shows that the utilities must be turned into their name before move in. Before they move in they sign a lease stating all of the charges and fees. We...

have all of our apartments cleaned by a professional 3rd party vendor. They never let us know of any work orders that needed done in their apartment and their move in checklist we have on file sais everything is ok. Brad let them know they can come in to talk to me anytime Monday - Thursday from 9am-1pm but they have never come in. I have called them and left messages and they have not returned my calls.

Nevada law requires a refund of the security deposit within 30 days. Not only did this not happen, it took the threat of small claims court to receive our deposit back. It took over 2 months, and though the move-out sheet stated that the place was clean and the carpets had been cleaned, they still docked a bogus and excessive 50.00 fee for a "quick go-through clean". Any pushpin holes in the wall falls under normal wear and tear, and is a part of renting out apartments, to be fixed by management. This behavior put us behind on bills and was stressful and unnecessary. I wish for others to know that this is the type of conduct this apartment owner runs on.Desired SettlementI would like a refund of our 50.00. If management feels as though 50.00 worth of labor was required to get the place up to snuff, I would like a more detailed description of what was repaired, accompanied by photos if possible.Business Response The lease states that the apartments must be professionally cleaned and sanitized. We had the place sanitized by a professional, normal charge is $125.00. in this case we only charged $50.00 to sanitize. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The response leaves much to be desired. If I am allowed on this platform to upload scans of the lease, I will do so. Here's the upshot: Never once in the lease is the word 'sanitized' used. The only place in the lease where the words 'professionally cleaned' is used in on page 2, paragraph 3, under deposit release in relation to carpets. On our move-out sheet, the property manager acknowledges that the carpets were cleaned. I provided her a receipt for said professional cleaning. If the owner chooses to have a professional clean and sanitize his apartments, that is to be on his dime, as this was never stated in either the lease or verbally. Certainly if there is to be a 125.00 standard fee for sanitization, that would be mentioned in the lease? Or perhaps, Mr. Owner, you have multiple versions of your lease and are confused as to which one we have?