Initial Business Response / [redacted] (1000, 13, 2015/11/11) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) In response to the complaint from [redacted] The gentleman had an older Jeep Wrangler later 1990'sHe wanted to replace the brake lines because of being rustyI told him that it was fairly expensiveHe said he had two hundred fifty dollars to spendI told him that it was not enough to replace all of them, but we would do the best we could When he came in to pick up his car I could tell he was upsetHe said that we had not done hardly anything to his vehicleI assured him that we had done at least two hundred fifty dollars worth including parts and laborI informed him that his gas tank straps were falling off, I had taken care of the worse brake lines but I knew he was not satisfiedThere was no way he was going to listen to meA day later I called him back and told him to come in and we would try to resolve the issueHe hung up on me My three brothers and I have been in business for fifty years this yearWe're all still working, we do not rip off peopleWe don't advertise, we rely on our honesty and word of mouthWe have had very few complaints over the yearsI really don't feel like I have done anything wrong in this situation Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not tell them I had to spend they told me they would call if cost more than did not ok dollars worth of work what is of work dont no t they did work I did not ok l was wating for call to find out cost of what I asked for I would not ok work they did they just did work I did not ok hillceest did work I did not ok work order they did work I got riped off still not happy
Initial Business Response / [redacted] (1000, 13, 2015/11/11) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) In response to the complaint from [redacted] The gentleman had an older Jeep Wrangler later 1990'sHe wanted to replace the brake lines because of being rustyI told him that it was fairly expensiveHe said he had two hundred fifty dollars to spendI told him that it was not enough to replace all of them, but we would do the best we could When he came in to pick up his car I could tell he was upsetHe said that we had not done hardly anything to his vehicleI assured him that we had done at least two hundred fifty dollars worth including parts and laborI informed him that his gas tank straps were falling off, I had taken care of the worse brake lines but I knew he was not satisfiedThere was no way he was going to listen to meA day later I called him back and told him to come in and we would try to resolve the issueHe hung up on me My three brothers and I have been in business for fifty years this yearWe're all still working, we do not rip off peopleWe don't advertise, we rely on our honesty and word of mouthWe have had very few complaints over the yearsI really don't feel like I have done anything wrong in this situation Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did not tell them I had to spend they told me they would call if cost more than did not ok dollars worth of work what is of work dont no t they did work I did not ok l was wating for call to find out cost of what I asked for I would not ok work they did they just did work I did not ok hillceest did work I did not ok work order they did work I got riped off still not happy