Hillcrest Chiropractic Clinic, PLLC

I received a swagway hoverboard from this company, which I purchased through Amazon With all of the issues surrounding these devices, I elected to return the unopened product for a refund I was told that I would receive a full refund to my credit card in 3-days after receiving the item It has now been weeks and I have yet to receive the refund or contact from the seller Not a good experience and I am still working with Amazon to get a refund and the AMEX points returned, for which I paid for the product partially

Initial Business Response / [redacted] (1000, 5, 2016/09/19) */ Hello, I see that we sent you a return authorization on 9/7/In case you lost that email, please send the item to: Better Choice Online XXXXX- [redacted] XXXXX Granger, IN XXXXX We'll refund you when we get it back At this point we've sent you three fully tested items, so it sounds like one of your other parts is incompatible or has issuesSorry that it didn't work out!

Initial Business Response / [redacted] (1000, 15, 2016/03/15) */ Hello ***, I am sorry to hear that you are having troubleI see that we have emailed you five times about your return request; do you maybe have a spam filter that is routing them to your junk mail? Please email or call us at XXX-XXX-XXXX so we can assist

Initial Business Response /* (1000, 17, 2016/06/06) */
The customer ordered this printer on September 1st, She first contacted us in October, after the day seller warranty had expiredWe offered her some troubleshooting tips, and recommended that she contact the manufacturer: the
manufacturer offers free tech support and a one year replacement warrantyThe customer refused and threatened to charge back on her credit card
We offered to make an exception to the return policy and offer her a refundIt took her over two months before she shipped the item backWe refunded her after it arrived in December, almost four months after the original purchase
The printer works fine: it sounds like her computer needed an update, or maybe she just skipped a sstep by mistakeWe still issued her a full refundWe did not refund her return shipping, since a) the item was not defective, and b) it was returned months after the return period had expiredUnlike many companies who would have charged a restocking fee or flat-out refused the return, we went the extra mile to take care of the customer
Initial Consumer Rebuttal /* (3000, 19, 2016/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I initially called the company, I was told that we would have to talk to the manufacturerThe manufacturer stated we needed to deal with the company we purchased the item fromI did not skip a step in installationMy computer is fully updatedI have since purchased two other printers from other companies and they worked perfectly directly out of the box with the same printer, same updates, same settings
The return was not delayedThe company received the item and then stated they lost the itemI was told I would be called back when they "found" itAs far as I am aware, they never found it, therefore could never have tested it to see if it was defective or not
They are lying, plain and simpleWe also did not receive a refund for the printerNo money, at all, has been returned to us

Initial Business Response /* (1000, 15, 2016/03/15) */
Hello [redacted],
I am sorry to hear that you are having trouble. I see that we have emailed you five times about your return request; do you maybe have a spam filter that is routing them to your junk mail? Please email or call us at...

XXX-XXX-XXXX so we can assist.

Initial Business Response /* (1000, 5, 2016/09/19) */
Hello,
I see that we sent you a return authorization on 9/7/2016. In case you lost that email, please send the item to:
Better Choice Online
XXXXX-[redacted]
** XXXXX
Granger, IN XXXXX
We'll refund you when we get it back. ...

At this point we've sent you three fully tested items, so it sounds like one of your other parts is incompatible or has issues. Sorry that it didn't work out!

I received a swagway hoverboard from this company, which I purchased through Amazon.

With all of the issues surrounding these devices, I elected to return the unopened product for a refund. I was told that I would receive a full refund to my credit card in 3-5 days after receiving the item.

It has now been 3 weeks and I have yet to receive the refund or contact from the seller. Not a good experience and I am still working with Amazon to get a refund and the AMEX points returned, for which I paid for the product partially.