Initial Business Response / [redacted] (1000, 6, 2016/05/25) */ On behalf of Hillcrest Memorial Park & Mortuary, I sincerely apologize for the unnecessary grief the delay in getting your Grandson's memorial placed has causedThis is unacceptable to me and we will be putting additional training and protective steps in place to keep this from happening to other familiesThe Family Service Counselor who serviced the family in December failed to submit the approval on the Granite Memorial to our Admin team who handles ordering, receiving, and placing of the MemorialsThe Family Service Counselor realized this after the Family called for an update in AprilThe Granite Memorial approval was submitted and the Granite Memorial was ordered on April 20th, I have received confirmation that your Grandson's Memorial is expected to be shipped from the Granite Company on May 26th, We will expedite the acceptance and placement of the Granite Memorial, and we will follow up with the family once it is in placeAgain, I am truly sorry for the error, and am I truly sorry for the great loss you and your family have suffered Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I apologize to the gentleman at hillcrest memorial who listened to my emotional rant about my dissatisfaction with their serviceI also thank him for his response to the Revdex.com, and hope that their actions will be completed as stated in their responseMy son and daughter in law have been waiting patiently for this headstone, so that they may finally have closure with the loss of their infant son, [redacted] I thank the Revdex.com for this forum and all who were involved and hope that this is the last time I use itThank you, [redacted]
Initial Business Response /* (1000, 5, 2016/06/11) */
I am sorry to hear of the delay in getting the Certificate of Interment Rights (deed) to youWe have had some transition in our administration department that unfortunately resulted in this delayWe now have the proper staff in placeI will
see to it that we give this the upmost priorityOnce I have the deed we will be reaching out to youAgain, I apologize in the delay
Initial Consumer Rebuttal /* (3000, 7, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is basically what they have been telling me from the beginningI don't know why this has taken as long as it has, but the fact that it can't be delivered in a timely manner is unacceptableAs soon as I have the deed in my hand I will withdraw my complaint
Final Consumer Response /* (2000, 9, 2016/06/24) */
I wish to inform you that Hillcrest Memorial Park has resolved my complaint to my satisfaction and I want to remove my complaint against this business
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Initial Business Response /* (1000, 6, 2016/05/25) */
On behalf of Hillcrest Memorial Park & Mortuary, I sincerely apologize for the unnecessary grief the delay in getting your Grandson's memorial placed has caused. This is unacceptable to me and we will be putting additional training and...
protective steps in place to keep this from happening to other families. The Family Service Counselor who serviced the family in December failed to submit the approval on the Granite Memorial to our Admin team who handles ordering, receiving, and placing of the Memorials. The Family Service Counselor realized this after the Family called for an update in April. The Granite Memorial approval was submitted and the Granite Memorial was ordered on April 20th, 2016. I have received confirmation that your Grandson's Memorial is expected to be shipped from the Granite Company on May 26th, 2016. We will expedite the acceptance and placement of the Granite Memorial, and we will follow up with the family once it is in place. Again, I am truly sorry for the error, and am I truly sorry for the great loss you and your family have suffered.
Initial Consumer Rebuttal /* (2000, 8, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize to the gentleman at hillcrest memorial who listened to my emotional rant about my dissatisfaction with their service. I also thank him for his response to the Revdex.com, and hope that their actions will be completed as stated in their response. My son and daughter in law have been waiting patiently for this headstone, so that they may finally have closure with the loss of their infant son, [redacted]. I thank the Revdex.com for this forum and all who were involved and hope that this is the last time I use it. Thank you, [redacted]
Initial Business Response / [redacted] (1000, 6, 2016/05/25) */ On behalf of Hillcrest Memorial Park & Mortuary, I sincerely apologize for the unnecessary grief the delay in getting your Grandson's memorial placed has causedThis is unacceptable to me and we will be putting additional training and protective steps in place to keep this from happening to other familiesThe Family Service Counselor who serviced the family in December failed to submit the approval on the Granite Memorial to our Admin team who handles ordering, receiving, and placing of the MemorialsThe Family Service Counselor realized this after the Family called for an update in AprilThe Granite Memorial approval was submitted and the Granite Memorial was ordered on April 20th, I have received confirmation that your Grandson's Memorial is expected to be shipped from the Granite Company on May 26th, We will expedite the acceptance and placement of the Granite Memorial, and we will follow up with the family once it is in placeAgain, I am truly sorry for the error, and am I truly sorry for the great loss you and your family have suffered Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I apologize to the gentleman at hillcrest memorial who listened to my emotional rant about my dissatisfaction with their serviceI also thank him for his response to the Revdex.com, and hope that their actions will be completed as stated in their responseMy son and daughter in law have been waiting patiently for this headstone, so that they may finally have closure with the loss of their infant son, [redacted] I thank the Revdex.com for this forum and all who were involved and hope that this is the last time I use itThank you, [redacted]
Initial Business Response /* (1000, 5, 2016/06/11) */
I am sorry to hear of the delay in getting the Certificate of Interment Rights (deed) to youWe have had some transition in our administration department that unfortunately resulted in this delayWe now have the proper staff in placeI will
see to it that we give this the upmost priorityOnce I have the deed we will be reaching out to youAgain, I apologize in the delay
Initial Consumer Rebuttal /* (3000, 7, 2016/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is basically what they have been telling me from the beginningI don't know why this has taken as long as it has, but the fact that it can't be delivered in a timely manner is unacceptableAs soon as I have the deed in my hand I will withdraw my complaint
Final Consumer Response /* (2000, 9, 2016/06/24) */
I wish to inform you that Hillcrest Memorial Park has resolved my complaint to my satisfaction and I want to remove my complaint against this business
*** ***
Initial Business Response /* (1000, 6, 2016/05/25) */
On behalf of Hillcrest Memorial Park & Mortuary, I sincerely apologize for the unnecessary grief the delay in getting your Grandson's memorial placed has caused. This is unacceptable to me and we will be putting additional training and...
protective steps in place to keep this from happening to other families. The Family Service Counselor who serviced the family in December failed to submit the approval on the Granite Memorial to our Admin team who handles ordering, receiving, and placing of the Memorials. The Family Service Counselor realized this after the Family called for an update in April. The Granite Memorial approval was submitted and the Granite Memorial was ordered on April 20th, 2016. I have received confirmation that your Grandson's Memorial is expected to be shipped from the Granite Company on May 26th, 2016. We will expedite the acceptance and placement of the Granite Memorial, and we will follow up with the family once it is in place. Again, I am truly sorry for the error, and am I truly sorry for the great loss you and your family have suffered.
Initial Consumer Rebuttal /* (2000, 8, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize to the gentleman at hillcrest memorial who listened to my emotional rant about my dissatisfaction with their service. I also thank him for his response to the Revdex.com, and hope that their actions will be completed as stated in their response. My son and daughter in law have been waiting patiently for this headstone, so that they may finally have closure with the loss of their infant son, [redacted]. I thank the Revdex.com for this forum and all who were involved and hope that this is the last time I use it. Thank you, [redacted]